lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

Rules Of Conduct For Non Revs

Sun Nov 18, 2001 1:59 am

Do airlines publish a rules of conduct for their staff when travelling as non-revs and/or duty?
 
teahan
Posts: 4992
Joined: Sun Nov 21, 1999 11:18 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 2:02 am

Hello,

What do you mean by publish? Do you mean it as make availible to the public or mean it as rules that employees must fellow.

Anyway, there are plenty rules, about publishing them for the public, I don't know.

Jeremiah
Goodbye SR-LX MD-11 / 6th of March 1991 to the 31st of October 2004
 
Guest

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 2:02 am

Yes, of course.
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 2:05 am

Not publishing them to the general public. Internal memos. What I would like to know are things like:
1. Alcohol consumption
2. Dress code
3. Upgrades
4. etc.
 
GDB
Posts: 12653
Joined: Wed May 23, 2001 6:25 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 2:07 am

BA tell their staff to dress 'causual, but smart'. No t-shirts, jeans or trainers. That sounds petty, it's designed to stop people turning up too scruffy, because they may be upgaded to Club, if ecomony is full.
Also, don't make excessive demands on the crew, don't get drunk, avoid telling revenue pax you're staff travelling on a freebie or 90% discount, and don't act up at check-in if you don't get a seat.
Pretty common-sense stuff really.


 
lmml 14/32
Posts: 2358
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RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 3:04 am

Do staff "expect" to be upgraded simply because they are staff? What disciplinary measures, if any, are non-revs liable to face should they be reported for misconduct by the crew?
 
skyhawk
Posts: 1011
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RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 6:17 am

Delta has a very specific dress code for NRSA. No jeans, if F/C no sneakers. Use to be worse, in the past women could not even wear slacks, or open toed shoes, had to wear stockings, men had to have a jacket and tie, children dressed appropriate to heir age. Drinking for "us" is allowed, but not to be overdone. Upgrading is fairly automatic if available, a lot of the time though the space is taken up by Frequent Flyers or F/C standbys.
 
GDB
Posts: 12653
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RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 6:47 am

The first step on the discipline ladder for BA is a written warning, sometimes stopping an increment too.
But for most staff travel related incidents, suspension of concessional travel for a year is often used.
More serious incidents could result in dismissal.
 
Boeingfan
Posts: 369
Joined: Thu Aug 30, 2001 1:47 am

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 7:00 am

GDB, most US Carriers follow the same rule.

Sometimes if using a physical ''pass" (most of our trips are electronic ticketing) there will be a sheet on the pass out lining the "do's, as well as the don'ts."

Buddy and parent pass disbursement and use are also the responsibility of the employee. If your 'buddy' or 'parent' acts up, you can get pulled in or even loose your priveledges for specific period of time of not less than three months to one year.

Fortunately the public is so much more abusive to the ticket, gate staff and flight attendants that mis behavior all too often goes unreported by them, the "next..." mentality. It is usually a fellow pass rider that will turn the offendor in about a month after the event.

You have no defense at that point, so rule is be very careful, it is a priveledge not a right.

Happy travels. See the world. But always have a backup for weather, and mechanical delays.

ciao Bf
 
Braniff727
Posts: 656
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RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 7:13 am

On NW

Pass Riders in Main Cabin must wear professional dress (no denim) socks and shoes must also be worn.

First Class requires a jacket.

Alcohol may be consumed just like any revenue passenger. Should a meal be served you must wait until all other revenue passengers receive a meal to ensure they eat before you do.

You can list yourself in First Class or Main Cabin. If you list in Main Cabin it is up to the FA's is they want to upgrade you or not, this is an unwritten rule.

Really there's not a whole lot aside from dress code and the meal thing that distinguishes a non-revenue passenger from a revenue passenger.
Climbing
 
Kohflot
Posts: 941
Joined: Wed Sep 29, 1999 5:31 am

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 7:41 am

We don't have to wait to be served a meal on my non-rev airline of choice, but I always ask if there are enough meals before they serve me. That's never been a problem though, as they'll prevent people from getting on the plane or sitting in a particular class if they don't have enough meals.

Braniff727 pretty much said it right.. there's really not much of a difference when it comes to non-revving. But there are two big unwritten rules that keep you on the good side of gate agents.

1) Don't crowd the counter. Have a seat or stand a reasonable distance away until they call your name.. but when they do.. run. Heheh.. not quite, but I did have a guy take the last first class seat one time even though they called my name before his. He climbed over the seats to get to the counter..

2) Make sure you're listed standby before you get to the counter. A lot of agents have no problem with listing you, some do though.. and while they'll still do it for you, you get the obligatory grumble.

Happy travelling..
Ask why..
 
PanAm747
Posts: 4713
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RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 7:50 am

>>it is a priveledge not a right<<

No, it is my RIGHT to travel non-rev. When I signed my contract to work for the airline, it was agreed that I would receive pass benefits.

To say that non-rev travel is a privilage is like saying your pay check is a privalege, and you should be grateful for it. Just as you earned your paycheck, so too you earn the right to travel non-rev.
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
railmatt
Posts: 197
Joined: Wed Dec 08, 1999 12:48 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 8:23 am

I know for AA they make it clear it is a privelege.

They publish a brochure about NRSA travel for non-revs called "Courtesy for the Privelege."
 
skyhawk
Posts: 1011
Joined: Sat May 19, 2001 12:23 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 9:44 am

PanAm747-I think that you had better check on things with the company you work for and I'm sure they will inform you that contrary to what you are now thinking pass riding is not a right of employment, it is in every sense of the word a privelege. It can be taken away at a moments notice, no warning, just taken and there isn't anything you can do about it. I have seen this "right" taken away from more than one person in my days, so I would advise you to be careful with the attitude.
 
eg777er
Posts: 1782
Joined: Fri Feb 04, 2000 11:11 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 11:26 am

Look good.

Behave well.

Don't get pissed.

Simple.

Certainly on BA anyway.
 
PanAm747
Posts: 4713
Joined: Mon Mar 01, 2004 4:46 am

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 11:29 am

Skyhawk-

No I believe pass riding is labled as a benefit, just like medical benefits. They tell you in the interview that you will receive free/reduced travel, this helps you make a better job choice. If it was a "privilage" they shouldn't mention that in the interview.

It's kind of like if you went to work for a company and they said that you will be given a car when you start to work there. Then after you start your employment, they tell you that you have to pay for the car, wouldn't you be upset?

But really, I did behave well when I traveled non-rev. I was even "deplaned" so a paying pax could take my seat (this was even after the doors were armed and locked), but I never did anything. I just went to the airport chapel and started praying to the S-3 gods.

>>It can be taken away at a moments notice, no warning, just taken and there isn't anything you can do about it.<<

Yeah, they can also do that with your employment.

BTW, I don't work for an airline anyomre, I've since retired from the job.
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
DC-10inLB
Posts: 136
Joined: Mon Aug 21, 2000 5:48 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 11:37 am

You must list yourself. And never count on getting where you need to go when you need to go. Dress accordingly of course, no denim, t-shirts or dirty shoes. Expect to be the last on. Depending on the airline they will upgrade you. Delta is very good about upgrades providing there is room in the Biz-Elite cabin. As well with United, you list yourself specifically in a class and will be put into that class provided there is room. It is always best to be seen and not heard. I've never had any problems non-reving, never been pulled off a flight either. Only one time I was on a flight when I was told that there may not be enough meals, and they asked me if it was ok if they went around adn served the passengers first. It was very nice how the Delta employees were with me, they didn't just say, there's not enough food, sorry. In the end there were enough meals and they came back to feed me. There are plenty of times when it took me a while to get home, sitting in airports waiting for flights with an opening, or going to a city with more space on a flight to connect through to my final destination.
 
PHLflyer
Posts: 788
Joined: Tue Feb 20, 2001 12:11 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 11:45 am

In one sense, it is a benefit, but it is a benefit you can loose if you do not follow the rules. I would imagine that if you ask all of your airlines senior mgt. they would tell you it was a privledge.

When I was working for JM, I knew of a few people who had lost the privledge due to abuse.
 
Adam84
Posts: 1368
Joined: Sat Jul 24, 1999 6:10 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 12:54 pm

Choose wisely who you give your buddy passes too and or get concession travel for. Tell them to kiss up to airline crew and to not screw around.

I recently turned in a fellow travelling on a hotline fare (he was friend of a staff member in LON). He was pissed because his flight was delayed a few hours, he was demanding an upgrade to club and was complaining on how bad BA is. Sure enough I printed his PNR and gave it to my supervisor who reported it.
 
Guest

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 1:17 pm

It can be found on most ticket jackets specially designed for non-reving passengers.
 
captaingomes
Posts: 6251
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RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 2:46 pm

I was recently laid off from Canada 3000 and I was formerly with Royal Airlines. At Royal, cabin crew deadheading on duty would up automatically upgraded to business class space permitting, on a seniority basis. With Canada 3000, we weren't allowed in the business class at all. In fact, even Angus Kinear, C3's CEO always travelled in economy class.

Behaviour is important, if we wanted alcohol, we'd have to pay for it, even in business class, and also we'd have to dress appropriately, no jeans, no open shoes, the normal stuff.

The main difference with Royal and C3 was really the upgrading of cabin crew to business class, where at C3 it was forbidden and at Royal it was automatic for deadheading crew on duty.
"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 4:24 pm

The system mentioned by Co-Lite that there is a special ticket jacket for staff makes a lot of sense. I too know of people who have lost their pass privileges when they abused it. I agree that it is not a right. It is only a privilege which can be taken away. With my airline most people behave ok. Beleive it or not it is pilots travelling on passes (not duty travel or positioning) that are a pain. With my airline upgrading is not automatic unless you are on duty travel. So when pilots are travelling on vacation they expect to be upgraded. And the situation can be awkward. Especially since most of them do not request an upgrade at check in and then board and expect it from the cabin crew, who have no official authority to do it. Personally I have no qualms upgrading colleagues. The unwritten rule is that, especialy if you are aircrew (pilot or fa) NEVER ASK FOR IT. It will be probably offered to you anyway (on your airline at least). I even offer an upgrade to people I don't like because I don't want to discriminate. But some people really piss me off. Like recently when a pilot travelling with his foreign "partner" broke all the rules to try to impress his companion at our expense. I am glad that I stood up to him and taught him a lesson. And do you feel that you get the worse treatment from check in staff at your home base? I know I do.
 
n175dz
Posts: 269
Joined: Fri Aug 25, 2000 11:32 pm

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 8:16 pm

Delta have a rather neat ticket jacket given to with ticket for people travelling on Friends and Family passes. That explains all the rules - but as has been said above, it's all common sense stuff. Am doing it (hopefully!) tomorrow.

One point though - it does explain very cleary that a failure to follow the rules could result in diciplinary action for the member of staff who provided the ticket.

cheers, Phil.
 
Guest

RE: Rules Of Conduct For Non Revs

Sun Nov 18, 2001 9:14 pm

PanAm747: It is a priviledge. If it was a right, it couldn't be taken away from you. You have a RIGHT to recieve a paycheck. If you act up, they can't say "We are suspending your pay, but you will still work." The PRIVILEDGE to fly is based on good behavior. It is similar to having a vending machine in our student lounge at school. If we abuse the PRIVILEDGE, the machine is turned off for a short while as punishment.
 
airsicknessbag
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RE: Rules Of Conduct For Non Revs

Mon Nov 19, 2001 2:27 am

Even rights can be taken away from you - ever heard of jails?

Daniel Smile
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Rules Of Conduct For Non Revs

Mon Nov 19, 2001 3:00 am

Jails would be a little out of context here. The job itself is your right to work but that too can be taken away from you. it boggles my mind how foolish certain people are to jeopardise their job when abusing their perk.
 
PanAm747
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RE: Rules Of Conduct For Non Revs

Mon Nov 19, 2001 3:27 am

Lowfareair-
But did they specifically tell you that "We here at XXXX Univeristy have a vending machine, whereas the people at XXXX State do not. Therefore, we believe you should come to this college because of that"? They probably didn't tell you that, but they do, sort of, during the interview for an airline.
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
DeltaSFO
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RE: Rules Of Conduct For Non Revs

Mon Nov 19, 2001 4:55 am

PanAm747....

Your sense of entitlement is quite disgusting, frankly.

If you check Mom or Dad's employment contract, assuming it's a parent of yours that works for an airline, you'll find that it is probably clearly stated that travel privileges are a PRIVILEGE given to employees in good standing with the Company, and may be revoked at any time, for any reason, for any length of time, with or without notice.

Sounds like you're a spoiled brat kid of somebody who works hard to give you those privileges. I hate it when people with your attitude travel, and I certainly won't go out of my way for a nonrev like you.

If you work at a gas station, do you expect free gas? If you work at a bank, do you expect free money? If you work for an auto dealership, should they give you a free car?

Working for an airline has special privileges, and I for one am grateful to have them. I never take them for granted.

I hope you don't take your privileges for granted, because the minute you do, you'll do something stupid on an airplane, and the minute you do that, you'll learn the hard way just how much of a privilege your travel is.
It's a new day. Every moment matters. Now, more than ever.
 
PanAm747
Posts: 4713
Joined: Mon Mar 01, 2004 4:46 am

RE: Rules Of Conduct For Non Revs

Mon Nov 19, 2001 6:21 am

>>If you check Mom or Dad's employment contract, assuming it's a parent of yours that works for an airline,<<

No, I was the one who workED for them.

>>Sounds like you're a spoiled brat kid of somebody who works hard to give you those privileges.<<

No, I was the one who was at work at 7am to start my day.

>>I hate it when people with your attitude travel, and I certainly won't go out of my way for a nonrev like you.<<

My attitude is that the passes are a RIGHT, as long as I have a positive relation with my employer. Now if I DON'T have a positive relation with my employer, then they have a RIGHT to take away my passes and my employment for that matter.

To be frank, I can't understand why any airline would take away your passes and still keep you as an employee. If you (or whoever gave you your buddy passes) did something that bad to have your passes taken away, then you should be fired.

>>If you work at a gas station, do you expect free gas? If you work at a bank, do you expect free money? If you work for an auto dealership, should they give you a free car?<<

It depends, did they TELL you in the interview that you will be eligible for that, or did they WRITE that in a job ad? Did they make it clear to you during the ENTIRE process that you will receive

Speaking with an HR person, she said that pass benefits are a way for an airline to compete with other companies while offering lower salaries.

Now wouldn't you be very dissapointed if you turned down a high paying job, in order to get travel passes, then being told the passes are not available? That's kind of like a company saying that your salary will be offered $60,000, then after you sign your contract, you buy your BMW, and your company says your salary has been changed to $30,000, wouldn't you be mad?


---------------------------------------------
>>I never take them for granted.<<

You act like I'm the one who makes a scene after being denied First Class, or expects to be issued First Class while wearing shorts and a t-shirt. Nothing could be farther from the truth, I always sat there and waited patiently for my name to be announced.

BTW, How is non-revving now, do you still use Travel line?

Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
mirrodie
Posts: 6789
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RE: Rules Of Conduct For Non Revs

Mon Nov 19, 2001 8:52 am

Adam84, I could not agree with you more.

It's just too F%$#ing bad that a few bad non- rev travelers go and screw it up for everyone else.

My aunt used to have some leeway with us. But that's no more.
Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st