Mcdouglad, very well said. I concur with your opinion of AC. Now, this is my opinion, but I feel part of the
huge problem with AC, and believe me, this carrier has many, is the fact that there is still in place amongst management and employees (most, not all) a mindset that dates back to the days when AC was a Crown carrier, and its employees felt they were "above and
beyond" the competition, notably CPAir. There was then, and still is now, a maddening arrogance and an inflated collective ego at Air Canada, and I, like many
Canadians, am heartingly sick and tired of it. In many ways, AC still believes they are the darlings of Ottawa, and this arrogance has reflected in every aspect of their operations, from scheduling to customer service, or lack of.
Kudos to you for your "downward spiralling" comments.
I agree completely. I also am a big believer in the
"what goes around, comes around" theory, and AC is going to be paying the fiddler one day soon, big time.
Robert Miltons arrogance and ignorance has proven to have made a strong impression on the majority of his employees. This man has validated the negative behaviour so apparent with many passengers who have
dealt with AC. Now, to be fair, AC does have many wonderful employees, however, unfortunately, they have proven themselves to be the exception, not the rule.
I have flown AC at least 40 times in the past year and a half on business and pleasure. I too have noticed a
marked decrease in service. The sad thing is, AC truly doesn't seem to care about this at all. They damn well should. And they had better keep an eye focused over their shoulder, as a Westjet B-737 has taken off and is climbing to cruising altitude, closing in on Air Canada fast. Clive Beddoe is a man who is truly in touch with the travelling public. My hope is that as Westjet grows, Mr. Beddoe and Co. maintain their grassroots
Air Canada? In short, Milton and the board have GOT to go. No question about it. This man has done more damage to AC and its reputation than any other CEO I can think of. Milton is a man who I truly believe never gave a damn about AC's reputation and its passengers from the start. His main focus was to nurture and stroke his own exaggerated ego, and inflate his stock options in AC. He has fouled up EVERY project he has implemented. (need an example? look at the disaster the "180 Day" campaign turned out to be. Hell, the campaign never even MADE IT to 180 days!). In short, as a CEO, this man is a public relations disaster. He has treated the ex-Canadi>n employees like dirt from day one, and this is no exaggeration. He has made it very clear to them that in his eyes, they will always be one notch below the AC employees. You don't think that this blatant favourtism is reflected in both the CP and AC groups as they go to work each day? And THIS thinking is going to create a unified work force? Think again. How can the AC employees be targeted for their arrogance and lack of customer service skills when their main influence for their behaviour sits in the CEO chair?
The only way for AC to truly recover, refocus, and rebuild its image, and restore pax confidence, is for a CEO to step in and correctly identify the fact that AC has ceased to be a Crown Carrier since 1988. They are NOT the flag carrier. They are a private airline that happens to fly the Maple leaf on its tail. New and comprehensive training methods must be implemented for new employees. The current ones, most of them, are far too tarnished to be re-focused.
The sad thing is, Air Canada is an airline that has so
much bloody potential. Too bad they never lived up to that potential. And the question is, did they ever come close at all?
Just my thoughts.