look at many world wide carriers that are doing great, even though they donot have the "innovated product" installed, and also look at the carriers with the "innovated product" installed. Who is doing better at present?? The carriers with out the fancy gadgets as they have less expenses to be paid off!! If you are one to fly on an airline with Fancy gadgets then by all means do it, no one is holding a gun to your head saying, "Fly AirNZ"!! Or are they??
Inflight product....hmmm.....musnt be too bad, Voted Best J class 1999/2000, and came 4th this year.
Voted best Y class seat for an intl airline. PTV;s are on the way hopefully by next year for 744/763. (Rep E-mailed friend about it). And voted best airline to fly into LHR, this year, in many travel magazines. They were always in the top 4. So There product must not be that "out-dated" even though they have higher fares then most other airlines!! hmmm, you say you live in London, well, your fellow citizens dont have a problem, and BA is one with the "Fancy gadgets", AirNZ must be doing something right in order to be getting high load factors, compared to BA!!
Now First Class. It musnt be bad, as it is always sold out on LHR-LAX, LAX-AKL v.v. I am not sure about Tokya though sorry. And F/C is only used on these three routes. Why make it fancy when you are competing against airlines with basically the same product as you??
As i say, AirNZ concentrates on Economy class pax, and you can see this at the consistant awards they win for there Economy class service/seats/IFE. J class is also usually winning awards but not as much as Y. (Not so much IFE now...lol....
Many people discourage AirNZ, especialy from the UK and Europe, yet they donot know hardly anything about the carrier, nor its employees!!
I am not doubting your friend Singapore_sq!! You may be right, but i am believing TG992, as he works for AirNZ in reservations!! Key Towers...lol!!
And by the way, Aussie staff morale in SYD who work for NZ has always been bad, you just need to ask the Pax on the SYD-LAX route (lol)!!
Good to hear this about AirNZ...And by the way just an update, Dec14 is the only avaliable flight open from 1st dec-12 jan, WHERE ALL flights are booked out. Same as Qantas!!
Cya guys later