Well, last year it was a bit of a difficult one for NWA, with all sorts of problems internally. I frankly will not be spending $2200 anytime soon to repeat the experience. (G)
Servicewise I would have to say that the -coach- class product on Malaysia Airlines or Singapore Airlines were much better. Particularly cabin personnel attitude, inflight service, food and drink, entertainment (particularly on SIA) simply put those two carriers a "world apart" from NWA. It was quite a contrast of service levels that I saw in less than a month. (G)
I dont know if you've flown either carrier but I recommend it -very- much. Try them and you'll see what I'm talking about (G). I look at all of these aspects when it comes to longhaul Trans Pacific travel. It's a bit addictive to travel on SIA or MAS (G) as I found the quality and relaxation potential overall to be of a much better. That quality of travel product definitely contributed to my own personal productivity once the travel portions were complete (I.e-jet lag and all of that was miniscule-I was refreshed and rejuvenated), whereas on NWA it was more of an -Ordeal- (G) to endure.
Took 2-3 days of rest to get back up to speed after my NWA flights, whereas with MAS or SIA..I was able to -function- the morning I arrived. -No kidding-. (G) In terms of being able to do my line of work, this is quite important.
I must say the connections thru Tokyo are something to experience as well. This is a major reason I elect now to stick with nonstops on SIA/MAS or Cathay Pacific as much as possible if my travels take me back stateside. NRT is a -nightmare- to connect through from my own experiences.
SIA flies nonstop from NRT to LAX, as does MAS. Both have extraordinary levels of service on their premium products, SIA's First Class and Raffles class and MAS's First Class and Golden Club Class. I must try MAS's service from KUL-LHR, I hear this route is where they really go -all out- in the catering department. (G) Several of my colleagues from Europe fly the route from Kaohsiung or TPE-KUL-LHR often.