VS744
Topic Author
Posts: 659
Joined: Mon Aug 06, 2001 9:22 pm

Sueing An Airline

Thu Dec 13, 2001 12:17 am

OK,

This is is story. Back in May, I had my sunglasses (£100) and my friends (£90) stolen somewhere between checking my bag in at LTN, and getting to my hotel in DUB.

I didn't leave it unattended at any point apart from when it had been checked in.

I was waiting at the carousel when the bag came through. AT no point was it left!

Ryanair are saying that I can't make a claim because I didnt inform them on arrival. I explained that its not possible for every passenger to check their bags at the carousel, and they have said tough!

What can I do to get my £200 worth of things back?

and no, I didnt have insurance... Sad
 
TR
Posts: 939
Joined: Thu May 03, 2001 1:28 am

RE: Sueing An Airline

Thu Dec 13, 2001 12:22 am

First of all you´ll have to be absolutely sure that your belongings very actually stolen by airline/airport staff. "somewhere between checking my bag in at LTN, and getting to my hotel in DUB" is not good enough! And yes, normally you will have to report stolen belongings as soon as possible. I think it´s too late now! And by the way - it will probably cost you a lot more than £200 to sue the airline!

Regards
Thomas
 
CPDC10-30
Posts: 4681
Joined: Wed Feb 02, 2000 4:30 pm

RE: Sueing An Airline

Thu Dec 13, 2001 12:26 am

Its way too late, if you reported it the same day they might believe you but half a year later it is impossible to prove.
 
Greg
Posts: 5539
Joined: Sat May 28, 2005 1:11 am

RE: Sueing An Airline

Thu Dec 13, 2001 12:28 am

Basically you have no claim unless you filed immediately after noticing the missing item(s).

Also, you would have to substaniate your story by showing your locked luggage was vandalized.

Yeah..it's unfair...and a tough lesson to learn (cause you really want to beat the sh*t out of somebody for going through your stuff!) BUT..don't pack valuables in your luggage (cameras, glasses, walkman's, jewelry....).

 
sccutler
Posts: 5556
Joined: Thu Jan 27, 2000 12:16 pm

RE: Suing An Airline

Thu Dec 13, 2001 12:29 am

Where can I buy a friend for £90? Just kidding.

Read the Contracts of Carriage (or whatever document defines your rights under the contract between you and the airline); in all likelihood, your rights are defined there, and may well be limited as a matter of law.

Follow up in writing, with a reasonably-stated letter of explanation and demand, directed to the airline's claims department, including specific details of the flight, date, times, copies of tickets, etc.

It will likely come as no surprise to you that, when someone approaches an airline (or any other business, for that matter) with a verbal claim, a large proportion of such claims are disposed of by simply telling the claiming party that their claim is no good (for whatever reason they might give); if that explanation satisfies (or dissuades) the claimant, the airline's done.

Be a squeaky wheel; but always be polite and reasonable. You can likely get someone who will deal with it as a matter of customer courtesy that way.

Good luck.
...three miles from BRONS, clear for the ILS one five approach...
 
VS744
Topic Author
Posts: 659
Joined: Mon Aug 06, 2001 9:22 pm

RE: Sueing An Airline

Thu Dec 13, 2001 1:01 am

Sorry, I realise now I should have told you the whole story!!

I realised at the hotel - and the bag was on my shoulder, with the sunglasses in between layers of clothes.

I immediately phoned Ryanair and they said that I could fill out a PIR (Property irregularity report) at the airport the next day.

I went back before my return flight, though to the arrivals hall, and completed the PIR as requested.

I then wrote to make a claim and they refused.

Following this, I wrote back again and recvied an almost exact copy of their letter. Basically, they spouted that damage to the bag needs to be reported at the airport before you leave. THERE WAS NO DAMAGE, hence no report at the time....

this has gone on for months!!
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Sueing An Airline

Thu Dec 13, 2001 1:07 am

Well VS744 - If you're dead set on suing them, then you need to read the contract of carriage and find out where they failed to uphold their end of the contract, then you need to make sure that you have proof that they failed in that respect (letters citing poor customer service most likely won't be considered "proof"), and then have at it.
 
mls515
Posts: 2954
Joined: Mon Jun 26, 2000 5:56 am

RE: Sueing An Airline

Thu Dec 13, 2001 1:27 am

How did they get into your locked luggage without damaging it?


Yea.....that's what I thought.

Sueing an airline over $150! Ha! Do yo have Judge Judy over in the UK. I'd like to see you and Michael O'Leary go head to head on her show!!! He he he!
 
VS744
Topic Author
Posts: 659
Joined: Mon Aug 06, 2001 9:22 pm

RE: Sueing An Airline

Thu Dec 13, 2001 10:01 pm

Actually its more like $300 USD.

I wouldnt mind, but it wasn't even Ryanair who stole them, it was Serviceair their handling agent.

oh, and no, the bag wasnt locked because there wasnt anything to attach a lock to. Besides, you should be able to trust airport staff to handle your bags without pilfering them!
 
aking8488
Posts: 126
Joined: Tue Nov 21, 2000 6:32 am

RE: Sueing An Airline

Sat Dec 15, 2001 8:06 am

You can always fall back on the "duty of good faith" which is required in all contracts, regardless of a contract of carriage (you could argue they breached this through requiring something that was impossible to meet at the time--reporting damage you did not observe). I'm not familar with UK law but I'll bet it's similar. But, I would keep trying through the customer service route. Of course if you have the time and energy to represent yourself (or get a barrister), then by all means, good luck!