SWA TPA
Topic Author
Posts: 1454
Joined: Wed Aug 29, 2001 6:10 am

WN 1 Stop Check In Soon.....

Tue Dec 18, 2001 10:48 am

Just thought I would let ya'll know WN is rolling out (at LONG last) one stop check in this summer. We are doing away with the plastic boarding cards and the numbered groups. (Gasp!)
When you check in your luggage at the counter (no earlier than 2 hours before your flt) we will issue you a paper boarding card on the spot with either group A,B or C on it. Thats it. You go to your gate and dont have to wait in line again! As a customer service agent I cannot wait for this to happen. We will hold aside 15-20 "A" cards for people who do not check in at the counter and go straight to the gate. We still have some kinks to work out but it should be rolled out sometime after May or April.
Oh yeah something else new for our Rapid Rewards members that is already in place, if you show your card at the counter when checking bags you dont have to do it again at the gate! Yeah!  Smile
I believe I can fly.....
 
JayDavis
Posts: 1870
Joined: Wed Jan 10, 2001 1:09 pm

RE: WN 1 Stop Check In Soon.....

Tue Dec 18, 2001 10:50 am

Halelujiah !!
An early Christmas present. I am so used to the boarding process at WN, it doesn't bother me though as I am usually in the first  Smile boarding group !!

Jay Davis
 
SWA TPA
Topic Author
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RE: WN 1 Stop Check In Soon.....

Tue Dec 18, 2001 10:55 am

The A,B,C thing is coming apparently because they get alot of upset pax who stand in line to get "number 1" expecting to be first on and then find 15-30 in front of them for boarding. With the letters I guess they figure it wont matter. If you look closely though at the new cards you will find a tiny number printed sideways that does indicate for company use, in what order you checked in.
I believe I can fly.....
 
LoneStarMike
Posts: 2802
Joined: Sat Jul 01, 2000 1:02 pm

RE: WN 1 Stop Check In Soon.....

Tue Dec 18, 2001 12:54 pm

Well, right now you just have to get to the gate an hour ahead of time, since that's when they start handing out boarding passes. But currently, you can check your luggage with Southwest up to two hours before flight time.

If they start issuing boarding passes at the ticket counter and the gate, does that mean if you want to be assured of getting in the first boarding group, you need to check in at the counter two hours before flight time? Are boarding passes at the gate still not going to be given out until one hour before flight time?

What if you are making a connection? Do you get your boarding pass for the second flight at the originating city, or do you have to stand in line at the gate at the connection city?

LoneStarMike

 
rushed
Posts: 239
Joined: Tue May 23, 2000 3:48 pm

RE: WN 1 Stop Check In Soon.....

Tue Dec 18, 2001 6:12 pm

this system of boarding sound ridiculosly time consuming and double handling of people.. I dont know why they do that, seems odd (although i am from australia and am not sure what the norm is overseas but) here qantas just gives u your boarding pass as you check in your luggage. If you have a connecting flight u get that boarding pass as well. (once i got 3 boarding passes at once... MEL-SYD, SYD-BNE, BNE-TSV) was cool. Why do they give out 2 cards??? im confused?
travel blogging enthusiast :)
 
SWA TPA
Topic Author
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RE: WN 1 Stop Check In Soon.....

Wed Dec 19, 2001 7:36 am

Lonestar- the computer will hold aside a certain amount of "A" group cards specifically for people who show up and check in at the gate only. Those will still be done an hour before departure time. The gate will still only open up an hour before departure time. As far as I know if you are connecting you still have to recheck at the gate like you do now in the connecting city. Like I said, still some bugs to work out before we start this.
Also FYI, we can check your bag up to 4 hours before your flight time.
Rushed-We dont give you 2 cards. Currently you check your bags at the counter and then go to the gate to recieve your boarding card. The new system does not include 2 cards either. Sorry if I somehow confused you there  Smile
I believe I can fly.....
 
LoneStarMike
Posts: 2802
Joined: Sat Jul 01, 2000 1:02 pm

RE: WN 1 Stop Check In Soon.....

Wed Dec 19, 2001 8:09 am

Thanks, SWA TPA for the info about being able to check your bags in 4 hours before flight time. I remember back in 1995, some friends and I were in SEA returning from a cruise. They were flying WN SEA-SLC and were told they couldn't check in more than 2 hours before flight time. Did this change recently due to increased check in times in the aftermath of September 11, or has it been that way for awhile now?

It's good news for me because for the longest time I've been wanting to get to DAL about 3 hours early, check in and go visit the Frontiers of Flight Museum at DAL, before I go to the gate to get my boarding pass. With the two-hour check in rule it only gave me about an hour in the museum if I wanted to be at the gate an hour early. Now it looks like I can spend up to 3 hours in the museum if I check in early.

I'm also assuming that the "A" cards the computer sets aside for people checking in at the gate will be given to connecting passengers, too as they will have already checked in at the originating city and only need to go to the gate at the connection city for the boarding pass on the second leg.

LoneStarMike

 
SWA TPA
Topic Author
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RE: WN 1 Stop Check In Soon.....

Wed Dec 19, 2001 9:03 am

Its been 4 hrs for a fairly long time now (few years) atleast. I dont think that varies by airport either. Another good thing for you since you travel thru DAL is that we have been ignoring the Wright Amend. since Sep 11 and just checking the bags all the way so you dont have to reclaim and recheck them. Its not a well known thing and if you call reservations they will still tell you the wright amend. applies. We were told by our supervisors to just send the bags all the way and see how long we can get away with it. Keep your fingers crossed LoneStarMike !
I believe I can fly.....
 
rushed
Posts: 239
Joined: Tue May 23, 2000 3:48 pm

RE: WN 1 Stop Check In Soon.....

Wed Dec 19, 2001 9:11 am

oh ok i sort of understand u now.... although i think they could save alot of money by just giving you your boarding pass when u check in your bags.. then have a small desk in the concourse for people who dont have bags... instead of 3 staff handling each person (bag check in, boarding pass giver outer'er, boarding pass checker) it would just be 2, the checker and the bag dude.... anyhow thats my 2 cents....(equivalent to about 1 american cent...)
travel blogging enthusiast :)
 
ATL Traveller
Posts: 163
Joined: Sun Jul 04, 1999 2:30 pm

RE: WN 1 Stop Check In Soon.....

Wed Dec 19, 2001 9:47 am

This may be a byproduct of increased security. Before 9/11, as you got your boarding card/number you were asked the typical questions about your baggage and asked to show ID. After you got your card, you could pass it off to anyone. Who would know? After 9/11 in addition to the plasic card Southwest has been passing out paper cards with the passengers name printed on it. Your ID is checked again as you board and is matched up with the name on the just issued paper card to be sure you didn't pass your plastic card to anyone else. Well, if they have to print the paper card anyway, why not put a boarding number - or in this case a boarding "letter" - on the paper card and do away with the plastic cards altogether. Not needing to buyt the plasic cards will help offset the cost of the new paper ID cards.
 
SWA TPA
Topic Author
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RE: WN 1 Stop Check In Soon.....

Wed Dec 19, 2001 9:55 am

Good thoughts ATL Traveller. Those plastic boarding cards are completely disgusting anyways! I wish we could sanitize them at the end of each day. They are on the floor, in babies and adults mouths (BTW, please dont stick you ID or tkt in your mouth to hold onto it and then hand it to us! GROSS!  Smile )
I get cards turned in from the janitors that were found on the bathroom floor in a stall! The list is endless. Half my little colds and illnesses I really think come from those darn boarding cards  Sad
I believe I can fly.....
 
JayDavis
Posts: 1870
Joined: Wed Jan 10, 2001 1:09 pm

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 7:04 am

SWA TPA, thank you for your insights to the plastic boarding cards. Gross !! I never thought about the uncleanliness of those boarding cards, but will certainly be taking some towlettes with me from now on! I'm flying on WN tomorrow from DAL to SAT.........

I also wonder how long ya'll will be able to check bags all the way through due to the Wright Amendment........I bet if AA or another competitor finds out about this, they will cry foul to the DOT or FAA !! I hope they don't though........

Also, to the other poster, I think it was LoneStarMike, the Frontiers of Flight Museum is absolutely awesome and it has a great gift shop in it also !!

Jay Davis
 
ScottB
Posts: 5501
Joined: Fri Jul 28, 2000 1:25 am

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 7:23 am

I guess I hadn't realized all the places those plastic boarding cards could have been before they reached my hands. Then again, running 'em through a dishwasher would probably clean 'em right up. How long do those plastic numbers last anyway?

I guess that if Southwest has already started giving the passengers printed boarding cards with their names (in order to comply with security/ID-checking), printing a boarding group number on the card doesn't add any more cost to the equation.

I'm just hoping the old multi-colored baggage tags don't go away as a result of the positive baggage-matching requirements...
 
SWA TPA
Topic Author
Posts: 1454
Joined: Wed Aug 29, 2001 6:10 am

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 7:44 am

Scottb. Well, bad news my friend. We did away with those multi colored bag tags. Its all automated now. The long sticky tags print right off your passenger name record (PNR). (Your reservation)
This happened in the fall of this year.
Those plastic boarding cards are used forever or until you guys loose so many from one color group that we run out of spares to make. (We have blanks in matching colors that we put a sticker on and write the number on the sticker and place it back in the pile)
I believe I can fly.....
 
Guest

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:00 am

I will say something in my opinion. The Wright amendment is not fair at all to SWa and shoudl be done away with. In fact it should have been done away with as soon as TI went out of business, they're the one's who raised a fuss and helped the darn thing pass anyway. Why does SWA have to be singles out from every other American carrier and have a special restirction, "just for them."

Unfair.

I am very happy about the new baording procedures thoguh, SWA is one of my favorite airlines and in my opinion, one of the smartest.

SWA TPA, hey, can you do me a favor? Can you please go talk to Colleen or Herb, and ask them to expand to Hawaii please? I'd love to work an SWA Hawaii route for you guys, and with the new Aloha/Hawaiian merger, there will be plenty of room for you guys here, and Hawaii will welcome you with open arms, competition and jobs are needed!!! Put the word in!!  Big thumbs up

 Big grin

Go SWA!

Aloha 737-200!!  Wink/being sarcastic

 
LoneStarMike
Posts: 2802
Joined: Sat Jul 01, 2000 1:02 pm

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:07 am

Well heck, SWA_TPA, I called the number on the back of my Rapid Rewards card last night to double check the ability to check in your luggage up to 4 hours before departre and the lady said no. It was two. I asked again when I checked in at the counter at Love Field this morning and the gentleman also told me two hours was the maximum. Maybe they make an exception at your airport. He also made it a point to ask me if I was a Rapid Reward member and offered to swipe my card at the counter like you said.

Fortunately, I did reach the counter exactly two hours before departure and it was fast (as usual) and since the security lines didn't look too bad, I was able to go up to the Frontiers of Flight Museum and spend about 50 minutes before I went to the gate and still managed to get boarding pass #22 (yay!).

As Jaydavis said, the museum is awesome. There's a big section on the early days of flight, a section on the Hindenburg, including some china and silverware that had been used onboard, lots and lots of different airliner models on display, some of them huge, with plastic on one side so you could look in and see the interior, some nice aeriel photos of Love Field, 3 old Braniff flight attendant uniforms, and a great gift shop.

Unfortunately, due to the events of September 11, the museum no longer lets you go out on to the old observation deck, but despite that it's well worth the $3.00 admission.

LoneStarMike

 
SWA TPA
Topic Author
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RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:07 am

Aloho 737-200= What an impressive member profile page! The pictures and music go together well  Smile
Dont worry, I will get on my direct line to Herb and Colleen 1st thing tomorrow when I go to work and get the ball rolling on the Hawaii route for ya!  Smile
BTW, Aloha and Hawaiian are merging? Are you pulling my leg or serious?
I believe I can fly.....
 
SWA TPA
Topic Author
Posts: 1454
Joined: Wed Aug 29, 2001 6:10 am

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:10 am

LoneStarMike, I am sooooo sorry that happened but I swear to you we take bags 4 hours ahead. I do it every day! Promise!
Glad you liked the museum though  Smile
I havent been there since training 5 years ago. Maybe one day I will get out there again. I was impressed with all the stuff they have there!
I believe I can fly.....
 
Guest

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:13 am

You haven't heard? They announced the merger in the past couple of weeks. Greg Brenneman from Contiental is going to head the new company, for now called "Aloha Holdings Inc."

You can read the full story on Aloha's web site. Oh what the heck, here's a link to the article:

http://www.alohaairlines.com/aq/pressrel/viewnews.cgi?newsid1008806451,19627,

Brenneman left CO in 2001.

Thanks for the compliment.

Aloha 737-200!!  Wink/being sarcastic

 
SWA TPA
Topic Author
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RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:18 am

Gee's where have I been? No more Aloha? Thats gotta stink for you since you seem to be their number one fan!
I believe I can fly.....
 
Guest

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:24 am

Huge fan, though I'm also a huge fan of Hawaiian as well. I sure will miss the Bird of Paradise,  Crying.

Aloha is a great airline, they will be missed very much. So far, there are two rumors about the new name of the company. This is definitely not a buyout, it is a completel merger, both carriers are dissolving and creating a new one. Which means BOTH Hawaiian and Aloha will disappear.

Anway, the rumor is that the new company might be called Hawaiian Airlines, or it might be called Aloha Hawaiian Airlines/Airways. I'm not sure. I hope they at least keep some identity of both or one of the carriers.

In fact try this one on for size, I'm goign to go make an Aloha/Hawaiian hybrid logo, I'll post it here in a minute, see what you think.

I hope they keep the new Hawaiian colors.

Aloha 737-200!!  Wink/being sarcastic
 
ScottB
Posts: 5501
Joined: Fri Jul 28, 2000 1:25 am

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:46 am

Well darn, I am going to miss those then. I haven't been on Southwest too much lately just because it's a little difficult to get to PVD or MHT without a car. I do wish the PVD-HOU flight were still around, though - that could not have been any more convenient for me.

I'd noticed that there were some boarding cards with hand-written numbers on them that were used to replaced numbers that were missing (either due to loss or extreme mistreatment). What on Earth does Southwest do with someone who says "um, er, I lost my plastic number"? I assume the computer systems keep track of the passengers and their numbers, right?

How much of a difference will it make going from 4-5 boarding groups of 30 to 3 of approx. 45?
 
SWA TPA
Topic Author
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RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 8:54 am

If you loose your card I usually look it up in the computer and write your old number on a piece of paper then notify the operations agent they will be missing a certain number when boarding. It usually turns up but on rare exceptions the pax slips by the operations agent without turning the boarding card (havent seen it happen since 9-11 though) and we never see it again. Or I open a ticket to check someone in and find a boardind card from there trip to Tampa in which case we can give it to the flight crew to return to that city.
I believe I can fly.....
 
Guest

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 10:49 am

Ahhh, the new logos are done. One with the Pualani, one with the Bird of Paradise, what do you think?





Aloha 737-200!!  Wink/being sarcastic


 
SFORAMPER
Posts: 109
Joined: Wed Mar 29, 2000 3:28 pm

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 11:52 am

1 Stop cattle call?
 
deltaflyertoo
Posts: 1479
Joined: Tue Nov 14, 2000 3:18 pm

RE: WN 1 Stop Check In Soon.....

Fri Dec 28, 2001 2:43 pm

SWA TPA-

Great news! I have to admit that I've been avoiding SW like the plague for that reason-the plastic boarding cards. Yes I know, WN gets great cost efficiencies from doing this and these efficiencies are passed down to me as the consumer, but the whole process is, I don't know, degrading! You get in these crazy lines where everyone presses up to the door at the slightest hint that the agents are about to make the boarding announcement. ANd then boom, it is like we are all in a race down the jetway! This last time I flew WN from OAK to LAX there was a security breach where the airport had to be evacuated. Long story short, one WN plane after another was arriving, no free gate and lines everywhere when were let back in. So when my flight finally checked in, they didn't have the plastic cards. So I was the 2nd in line and they just had me a blank card with my name. Well when boarding started, it occured to me that the agent had messed up and was supposed to be writing a number on mine and several others. They caught on after probably the 20th one. I looked around to see numbers on everyone else. So I solved that problem, I took my pin out and wrote the number 1 on it and got on relatively first. Once you get airborne on WN, it is a very pleasant experience. The F/As are very liberal with the snacks and drinks. However, it is just that boarding process that makes me not want to fly SW. It brings out the petty baby in all of us!

AA does the same kind of system right now, 4 groups. Group 1, Group 2 etc. to board. They call them out by the groups and not seat numbers. It is great. I think this will be a huge success for WN and win back pax like me who were fed up with the plastic card.
 
penguinflies
Posts: 932
Joined: Thu Apr 06, 2000 12:00 pm

RE: WN 1 Stop Check In Soon.....

Sat Dec 29, 2001 10:23 am

That is what AA started doing in October. Last four flights with AA i was given a Group # to board with.

I am usually in Group 6 since l like to sit in the front of coach, but we still have assigned seats.

Assigned seats with group boarding...something SWA is leaning towards?

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