Both statements are true - I have read many horror stories in this forum about the maintenance of their planes. Their maintenance rivaled two other aeronautical monstrosities: Tower Air and Arrow Air.
I had the misfortune of flying Rich International from LHR to JFK. I flew on board N1805E, a DC-9-62. That plane wasn't too bad, but the interior had certainly seen better days when this bird flew for Braniff (yes, the one with the Alexander Calder scheme).
I guess, BWIA330, I should consider myself lucky that I wasn't served a "hot meal" on my trans-Atlantic flight. All 189 of us were handed a series of small, unidentifiable sandwich thingies in a plastic box while the plane was descending into New York.
Service consisted of a single flight attendant barking orders for everyone to shut their window shades (fortunately for me, mine was broken, so I could look out the window). That way, with the passengers in sound sleep, in-flight service was conveniently dispensed with.
The aeroplane has unveiled for us the true face of the earth. -Antoine de Saint-Exupery