Well I know this is the incorrect thread for my ramblings, but I'm quite annoyed 'cos CX simply WON'T reply to my emails! My dad bought a 1:500 model inflight for me on the 10th of December. I opened the model on the 16th of December 'cos it was supposed to be a Christmas present, and found a huge scratch on the model.
Annoyed, I wrote an email to CX using their online facility asking them what I should do with that model. A nice lady replies to my email in a few hours, telling me how sorry they are to hear that my purcahse has been less than satisfactory. She's forwarded the email to the relevant department and they'll get back to me as soon as possible.
Now so I wait. I told myself maybe it's the Christmas season, staff are going on leave, they'll take a bit longer to reply my emails. On the 27th of December, I get impatient and decide to email CX again. In a nice and friendly tone I wish them a Merry Christmas and other pleasentries. I forwarded to them my previous correspondences and ask CX what I should do.
Another nice lady replies to my email, tells me how sorry she is to hear that they haven't responded to my email, and say she's forwarded it to the relevant department. Wishes me a Merry Christmas and a Happy New Year too, for that matter. Now, it's now New Year's Eve. Should I continue waiting for a reply or should I send another email? I know sending another email will just give me another canned reply about how sorry they are and that they'll see to my problem as soon as possible. I'm now stuck with a model which cost HK$200 and is an absolute pain to look at because of that horrific scratch.
And I've consulted Shop
, CX's inflight shopping magazine. There was NO mention as to who I can contact in times like these. At least with SIA, it's written all over Kris Shop
who I can contact for refunds and exchanges. For CX, there isn't even a contact number.
But oops, I've got nothing to say about CXstudio. That was CXcitement I was complaining about.