This is a long story, but I'm going to try to make it short.
After the 3rd day of a weeklong visit, my 13 year old stepsister was literally dumped
at the Denver airport by her father. He dropped her at the curb with ticket in hand, luggage on the sidewalk, and simply drove off.
My sister maintained her composure and found her way to the United ticket counter where she relayed her predicament to one of the agents. An agent named Jenny immediately phoned my father and stepmother here in PHX and told them what was going on. Unfortunately, due to Colorado's participation in the Fiesta bowl, there were no available seats until 2 days later.
In very little time, several agents were aware of the situation, all of whom were very friendly and encouraging to my sister. One agent even went so far as to empty the contents of her own purse and give it to my sister when she learned that hers had been stolen earlier that day. The Denver PD was notified and, along with the good people at United, stayed with my sister until friends of the family were able to arrive and pick her up.
All turned out well in the end. My sister made the flight 2 days later and is now safe at home.
I guess that the argument can be made that any airline would have done the same thing under those circumstances. That may be true. However, I didn't really have positive feelings for United prior to this. Now I do.
Thank you, ladies!
And thank you, United (who waived the ticket change charge