nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

How Come The Recent Events In ATl Kept Quiet?

Mon Jan 07, 2002 11:09 am

How did Delta manage to keep the recent "8 hour" waits on the airplane for takeoff so quiet? The last time that happened to an airline it was a huge media event and gave the airline a reputation it is still trying to live down..and that was fora full fledged blizzard.

Any thoughts how Delta dodged the media bullet on this one?
 
flyinryan99
Posts: 1423
Joined: Sat Feb 17, 2001 6:54 am

RE: How Come The Recent Events In ATl Kept Quiet?

Mon Jan 07, 2002 3:06 pm

I don't know how they did it...I was stuck as a nonrev on a flight for 6 hours waiting to be deiced.....IMHO (even thought I live in the North), I think it's inexcuseable. Many were warned before we stepped on the planes that it would take that long to deice. I thought they had the worst deice plan.

Can anyone confirm or lay to rest the notion that ATL's deicing is contracted out by a company, not the airlines?? If so....it does not take 45 mins to deice per plane....that's just rediculous, no way that should happen.

Ry
 
DeltaSFO
Posts: 2407
Joined: Fri Nov 03, 2000 11:22 am

RE: How Come The Recent Events In ATl Kept Quiet?

Mon Jan 07, 2002 6:43 pm

No, Delta deicing in Atlanta is not contracted out. It is done by Delta ramp, as in all other Delta cities where the ramp is staffed with Delta or Delta Global Services employees.

The problem is that Delta only has something like 10 deicing trucks in ATL. They are ill equipped to handle the kind of weather that they got, and can you blame them? It's Atlanta, not Chicago or Detroit. In comparison, we have four Delta deicing trucks here at PDX and we only have like 20 mainline flights a day.

I don't think ATL vs DTW is a fair comparison since NW should have been prepared to take care of the irregular operations for a hub that is used to seeing snowy winters.
It's a new day. Every moment matters. Now, more than ever.
 
BestWestern
Posts: 6998
Joined: Fri Sep 08, 2000 8:46 pm

RE: How Come The Recent Events In ATl Kept Quiet?

Mon Jan 07, 2002 7:32 pm

I presume NWA was flying NW, and handled by NW ground crew?
You are 100 times more likely to catch a cold on a flight than an average person!
 
DeltaSFO
Posts: 2407
Joined: Fri Nov 03, 2000 11:22 am

RE: How Come The Recent Events In ATl Kept Quiet?

Tue Jan 08, 2002 4:24 am

I would assume that in the hub cities, deicing is handled by ramp staff of the respective airline, yes.

At least that's the case at Delta. In every city where the ramp is staffed with Delta personnel, whether they're Delta Air Lines or Delta Global Services employees, and where there is the potential need for deicing, the ramp does the deicing work with Delta-owned trucks.
It's a new day. Every moment matters. Now, more than ever.
 
Delta737
Posts: 469
Joined: Sat Jun 05, 1999 11:23 am

RE: How Come The Recent Events In ATl Kept Quiet?

Tue Jan 08, 2002 4:32 am

Another big reason is that the general public is so focused on on-time performance.

Even though the flights pushed back to wait 8 hours to depart after deicing, the media still reports that our on-time departures are higher than last month even though most of the flights didn't actually depart.

It's sick, I know. I'd be pretty pissed myself.

I think when the airlines and the public ease their addiction on on-time performance stats, things will change.

Doug