mikeclod
Posts: 270
Joined: Wed Dec 19, 2001 4:03 pm

DOT'S Air Travel Consumer Rept.

Tue Feb 12, 2002 3:12 pm

Got this today. Kind of interesting. This is for yearend 2001 and December (in parentheses).

Customer Complaints
(per 100,000 customers)
1. Southwest 0.38 (2)
2. Alaska 1.27 (1)
3. American Eagle 1.70 (3)
4. US Airways 1.87 (9)
5. Northwest 1.97 (8)
6. Delta 2.16 (7)
7. Continental 2.23 (5)
8. American 2.51 (6)
9. TWA 2.54 (4)
10. United 3.24 (10)

Ontime Performance
(Percent)
1. Southwest 82.3 (7)
2. Northwest 79.7 (10)
3. American 78.7 (3)
4. Continental 78.5 (2)
5. America West 78.3 (1)
6. US Airways 78.1 (5)
7. TWA 78.0 (8)
8. Delta 77.4 (4)
9. Alaska 75.7 (11)
10. United 75.2 (9)

Baggage Handling
(Per 1,000 Customers)
1. Alaska 3.00 (2)
2. US Airways 3.86 (1)
3. Delta 4.11 (4)
4. Northwest 4.19 (9)
5. America West 4.22 (3)
6. Continental 4.29 (5)
7. American 4.60 (7)
8. Southwest 4.77 (6)
9. United 5.07 (8)
10. TWA 6.35 (11)

Hope someone besides myself finds this interesting.
 
AgnusBymaster
Posts: 620
Joined: Mon Feb 19, 2001 8:11 am

RE: DOT'S Air Travel Consumer Rept.

Tue Feb 12, 2002 3:39 pm

You forgot America West at the bottom of the complaint rankings.
 
mikeclod
Posts: 270
Joined: Wed Dec 19, 2001 4:03 pm

RE: DOT'S Air Travel Consumer Rept.

Tue Feb 12, 2002 3:41 pm

Sorry, just writing what I got!
 
mikeclod
Posts: 270
Joined: Wed Dec 19, 2001 4:03 pm

RE: DOT'S Air Travel Consumer Rept.

Wed Feb 13, 2002 4:08 pm

Hey does anyone know which are the worst ten airlines?
 
Guest

RE: DOT'S Air Travel Consumer Rept.

Wed Feb 13, 2002 4:16 pm

The DOT consumer report is not the 10 best performing airlines its the 10 airlines that are considered major carriers. The DOT only tracks the 10 major airlines for reporting purposes. The DOT should track the performance of all US carriers and not just the 10 majors.
 
mikeclod
Posts: 270
Joined: Wed Dec 19, 2001 4:03 pm

RE: DOT'S Air Travel Consumer Rept.

Thu Feb 14, 2002 3:00 pm

It does, this is just the list of the top ten. Sorry, I don't have the full report.
 
Guest

RE: DOT'S Air Travel Consumer Rept.

Thu Feb 14, 2002 4:30 pm

On the DOT's website here is the list of airlines that report to the DOT. Other then Aloha who volunteer to report data, only the majors report.

Air Carriers Required to Report Data to DOT and to CRS Vendors

Alaska Airlines

America West Airlines

American Airlines

Continental Airlines

Delta Air Lines

Northwest Airlines

Southwest Airlines

Trans World Airlines

United Airlines

US Airways

Air Carriers Voluntarily Reporting Data to DOT and to CRS Vendors
Aloha Airlines

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