lmml 14/32
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Pap Missed Flight - Was Rude With Gate Girls

Thu Feb 14, 2002 8:07 pm

I was at LHR last night, at around 2000, watching a BA B744 (G-**WL) preparing to push back from T4. As the airbridge pulled away, I heard some commotion in the gate and saw a well dressed executive type looking man with suitcases on the trolley taking issue with the gate agents because he came late to board and was offloaded. As the 744 pushed back, and this guy was escorted out of the departure lounge he was on the mobile phone talking aloud and I heard him say something like "... these guys just lost 2000 quid (pounds) and don't give a shit about losing the rest of my custom ........."
Well, well. I tell you this - I never had any soft spot for BA, but what the hell did this bloke expect? A whole 744 waiting on him?
Well done BA. And the gate girls for not acting like push overs for the sh** airlines carry these days.
Damn it ! I did not take the flight number and destination. The gate was T4 on the opposite side of gate 17 at the far end of the Victor stands. Can anyone tell me what flight that was please?
 
L-188
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RE: Pap Missed Flight - Was Rude With Gate Girls

Thu Feb 14, 2002 8:10 pm

Well chances are if you know what gate that was and what time the incident happened. They can probably figure out which flight that was for you.
OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
 
HlywdCatft
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RE: Pap Missed Flight - Was Rude With Gate Girls

Thu Feb 14, 2002 10:58 pm

What else is new?

Some big shot businessman who thinks he is more important than the whole plane and that the world revolves around him. The United States is full of these jackasses. Mr. Business man has lived a life a total pampering and probably got into the company because of someone he knew so he is appalled when someone doesnt wait for him.

Yes surprise surprise, he gets on his cell phone and starts complaing aloud to somebody. Probably never even dialed a number just wanted to make a scene like Mr. Important always does.
 
aps
Posts: 138
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RE: Pap Missed Flight - Was Rude With Gate Girls

Thu Feb 14, 2002 11:40 pm

Im affraid at this day and age passengers think that the aircraft will wait for them... ya know just like a bus !! . well they DONT !!  Smile .

I have in the past been lucky enough to offload a pax.. he again was very rude and abusive... you have to laugh at them, if you dont you'd go mad  Nuts

They dont dont get what should happen.... people im affraid watch to much TV , well guess what Sir there is no camera here !!  Big thumbs up .... that by the way was one of my comments to the pax i offloaded.
 
haveric
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RE: Pap Missed Flight - Was Rude With Gate Girls

Thu Feb 14, 2002 11:43 pm

HlywdCatft: How do you know the guy was a US businessman???
 
pmk
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RE: Pap Missed Flight - Was Rude With Gate Girls

Thu Feb 14, 2002 11:49 pm

No American would use the word 'quid'. Second of all, I've almost missed flights because I spent 2 hours in security. More of this FAA bull to give the 'puddy blanket' to the flying public.

Peter
 
L-188
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Joined: Wed Jul 07, 1999 11:27 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 12:11 am

I have to thinks the same way that Pmk is.

There is no way that the word "quid" would be used by an American.

Probably an Aussie. Pissed





 Laugh out loud kidding guys  Laugh out loud
OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
 
bobnwa
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 12:51 am

HlywdCaft,

From my airport experiences through the years the problem passengers have not been th "big shot businessmen" but have been the tourists on discounted fares going to destinations like Las Vegas or the Caribbean.
 
Skylane70
Posts: 46
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 1:01 am

HI,
Not only the USA is full of these "JACKASSES"!!!!!!!!!!!!!
 
gr8slvrflt
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 1:15 am

Since 9/11 airline and airport personnel aren't willing to take anything from anyone. I have witnessed numerous would-be passengers get handcuffed and carted away for mouthing off to security staff or airline agents. While much of this is justified, especially when the offenders have been obviously drinking to excess, are we giving up our right to freedom of expression? The hassles, inconveniences, delays and invasions of privacy air travelers are expected to accept with a smile are growing more onerous every day. Its no wonder frustrations are running high. Couldn't BA have used that 2000 quid? I think we all need to recognize that travel is not very much fun these days and try to put ourselves in the other guys shoes.  Love
I work for Southwest, but the views expressed are my own and do not necessarily represent those of Southwest.
 
eugdog
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 1:22 am

I do not think he was rude! He was talking to his colleague on a mobile phone. I have said a lot worse on a mobile phone then that!!!!

It is not great news for BA- their policy is (or was) going after the high yield business customer- well there is one less high yield business customer on BA.
 
jwenting
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 1:31 am

Pmk, if you're late because of the time you spent in security, that's your fault.
You know it takes more than 5 minutes now that there finally is some level of security in the USA.
I wish I were flying
 
HlywdCatft
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 1:45 am

My statement was MISINTERPRETED


I didn't mean that the @$$hole mentioned in this artical was a U.S. businessman.

I meant here in the U.S. when I am at DTW I see that all the time, Mr. Bigshot Businessman thinks he is more special than everyone else on the flight, thinks he deserves special treatment.

Bigshot businessman who think they are more special are seen all over the world, but I have only seen it in the U.S. because thats the only place I fly.

I made a statement about this in a past discussion regarding how to dress in first class section...

I was flying DTW-MIA on Northwest in first class with my girlfriend, just because I was wearing a t-shirt and jeans in first class this @$$hole CEO guy kept grumbling about it, but on top of that he was very rude to the flight attendant demanding all kinds of stuff extra drinks and extra attention seemed like whenever the F/A came over to us. We were very pleasant to our F/A and she treated us well but I would keep overhearing him trying to tell her to move us to coach.

I was saying it was typical here in the U.S. by that statement so it probably is common elsewhere such as in England.
 
777236ER
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 1:49 am

What did this guy do wrong? Do you know what happened?! NO!! So shut up.

He coulda been held up in security. A dumbass BA employee may have stopped him earlier on in T4. And congrats, BA, you've probably lost a big business customer now. Ron Eddington would be proud.

Don't assume.
Your bone's got a little machine
 
Guest

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 1:52 am

So why should 1 late pax delay a whole planeload. That is NOT ON - no matter who the jerk is!
 
777236ER
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 1:57 am

I don't know what happened, YOU don't know what happened. If BA delayed this guy, then BA should pay. If it involved delaying the plane a couple of minutes (at a non slot-required time) would anyone really mind?

Still, whatever happened, BA probably lost a big customer. At least all those BA employees will be comforted with the knowledge that they got this flight out on time. It'll make that trip to the dole office all that sweeter.
Your bone's got a little machine
 
jmc1975
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 2:37 am

I wouldn't be surprised if that jerk was the Vice-president of Shell Oil. I can't remember his name but he is a British citizen, and a few years ago I had an altercation with the S.O.B. as he got off a LGW-PHX flight. He is a BA Premier Pax (which there are less than 1000), who was invited by Sir Robert Ayling to be of such status. Evidently, one of his bags didn't make it on and he went ballistic, making a big scene in front other pas with children and called me an "asshole" and asked me if I knew what a "Premier" meant. I wasn't impressed, since he had far less class than any "trailer-trash" that I've ever met. If anyone knows this S.O.B., please remind me of his name! Thanks.
.......
 
lmml 14/32
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 3:02 am

In reply to Pmk and HlywdCatft: From his accent the pap was Australian. And judging from a flight leaving LHR at 2000 it must be going East. Surely not to the USA at that hour.
"...I've almost missed flights because I spent 2 hours in security ...
Gate staff do normally check with all known areas, including security, for delays. Nobody normally misses a flight because of that.
Eugdog: The phone call came after he was rude at the desk. Furthermore, just because a pap paid for his ticket he is still bound by the ticket rules - including showing up on time. So nothing wrong by BA here. I am sure you are aware that missing your departure slot might mean many hours delay. How do you explain that to the 400+ pax already on board and who were at the gate on time?
777236ER I don't know exactly what happened. And I am not assuming he was held up. I am however assuming that BA did check before clearing the flight. After all, it could have been the Capt that decided to close doors. And I am not undermining the Captain's decision. Again, was this the case, I assume the Captain had a very valid reason for his action. The issue here is what can justify being rude to gate staff and make a scene and raise your voice in such a manner that you can be heard from two gates away. Please do not get me wrong. I am not trying to pick an argument with you. Just continuing this discussion.
 
777236ER
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 3:12 am

Obviously nothing can justify being rude to gate staff and make a scene and raise your voice in such a manner that you can be heard from two gates away.

However, it's not in BA's interest to piss people off and loose what could be a big corperate account!
Your bone's got a little machine
 
captaingomes
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 3:38 am

One thing is for certain, the airplane didn't leave on time. If they are deciding to leave without a passenger, and this is regularly done, they will wait for a reasonable amount of time. They will page the passenger. They wait, and if nothing seems to happen, they look for the passenger's bag. That takes time, to find a particular passenger's bag in a 747. So when all is said and done, this passenger had time to get to the aircraft, at departure time (which is already too late to board), and all the extra time which it takes to wait, page, wait, and take baggage out of the aircraft. Of course I wasn't there, but this is the standard procedure, and I will assume that this is exactly what happened.

If the above holds true, then good for BA. All airlines do this, and it only makes sense. They can't wait indefinitely for someone who just might not show up. It costs the airline a whole bunch of money too! Not to mention other passengers who have schedules as well, and possibly connecting flights.
"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
 
HlywdCatft
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 3:42 am

He coulda been held up in security. A dumbass BA employee may have stopped him earlier on in T4. And congrats, BA, you've probably lost a big business customer now. Ron Eddington would be proud.

That's why they tell you to get to the airport 2 hours early!!

I see the same thing on the roads in the suburbs of Detroit. These execs in their Jaguars and Caddies thinking they are more important than anybody in the world tailgating talking on their cell phone flashing their lights to hurry the person up in front of them

Why? because they are so important they gotta own the road, everyone must move to their every wish because they have a few $$$ on them. Of course they leave their houses at the last second, then get mad when an old lady holds them up on a two lane road... they NEVER think about leaving their house ten minutes earlier just like this exec or whoever "Mr. Important" at LHR was who didnt think about getting to the airport early in case of security... "oh no what if they let me through quick? I will have to sit in the airport with a bunch of "peons" for two hours... I don't want to sit around a terminal for two hours with the coach class "stearage""

Those are the people I like to obstruct on two lane roads with my pickup truck, yeah maybe some of you think I am a redneck... a Redneck Albanian if you have ever seen one.

WHY should BA pull back to the gate to pick ONE idiot with a couple $$ up? Yeah you have ONE pissed off passenger thats gonna complain to BA, BIG DEAL... If they delayed take off, then you'd have 400 some passengers on that 747 that will be pissed off.

400 people on a plane outweighs some big shot idiot who thinks he's special in terms of when the plane leaves the gate.

It is NO ONEs fault but his own that he missed the plane.
 
acidradio
Crew
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 3:50 am

Where I work (MSP), if it is the last flight of the night, we will hold it for a bit if we know that there are last minute people connecting or something, especially if there are a bunch of them. But, as I'm sure you all know, there are plenty of absurd stories about absurd people who think that they are exempt from the basic rules of travel.

A friend of mine who works in reservations for AS in PHX told me about a lady who called in one day and asked them to hold the plane for 20 mins for her because she would be late. Oh yeah, like that will really happen.
Ich haben zwei Platzspielen und ein Microphone
 
TWAL1011
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 3:53 am

HlywdCatft, I can't help but notice that you have a high level of contempt for people who are wealthier than you.

Let's hear all about it. I mean, really let your feelings flow. Don't hold anything back.
 
HlywdCatft
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 3:58 am

I'm not broke, but I am just frustrated by people who because they have more money think they need to be treated better than everyone else and that they should treat others like $hit.

Look at Barbara Streisand for example, of course she would probably NEVER fly on a passenger aircraft, probably has her own jet, but insists that she has rose petals in her toilet bowl at every hotel she stays at?

Come on, give me a break... we are ALL human, we should be treated EQUALLY no matter what our financial status is... one guy with some money shouldn't delay the takeoff for 400 other people.
 
777236ER
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 4:05 am

WHY should BA pull back to the gate to pick ONE idiot with a couple $$ up? Yeah you have ONE pissed off passenger thats gonna complain to BA, BIG DEAL... If they delayed take off, then you'd have 400 some passengers on that 747 that will be pissed off.

It's a VERY big deal if that one passenger is the CEO of Lloyds, HSBC, McDonald's or AOL Time Warner.
Your bone's got a little machine
 
bobcat
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 4:24 am

If he was really a big shot businessman,
he would be boarding his own BBJ or
Gulfstream, instead of running from the
parking lot to the gates like the rest of us.

Respect is earned, not bought with money.
I've seen many rude passengers sitting
in first class. I remember once I sat
next to this well-dressed executive in
first class on a LH flight from FRA to ORD.
He was ordering the female flight
attendants like whores.(sorry for using
this word, but that's exactly what he
referred to them as) The flight attedants
kept cool.(typical of Germans) However,
I could tell in their faces that they would
have loved to send him parachuting out
the 747, WITHOUT a parachute.

 
777236ER
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 4:26 am

Lots of big business people fly BA First. I stick to my point, it's BA's fault if they lost a big contract because of this.
Your bone's got a little machine
 
174thfwff
Posts: 2831
Joined: Thu Sep 04, 2003 12:47 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 4:54 am

Maybe his connection flight was late and they told the 747 to hold on...Maybe BA messed up his ticket! So on and so on......

"The United States is full of these jackasses. Mr. Business man has lived a life a total pampering and probably got into the company because of someone he knew so he is appalled when someone doesnt wait for him."
I bet that's not the case at all. I know many guys and girls that worked their ass off to be in a high paying job.

"I'm not broke, but I am just frustrated by people who because they have more money think they need to be treated better than everyone else and that they should treat others like $hit. "

Again, I bet they spend more money per night at a hotel then you do in a month! They get treated well because they do pay that extra money for it.
Brooklyn, Queens, Manhattan, Staten, Uptown, what now? Lets make it happen.
 
HlywdCatft
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 4:59 am

If he was really a big shot businessman,
he would be boarding his own BBJ or
Gulfstream, instead of running from the
parking lot to the gates like the rest of us.


I agree 100%, if he was that special he would have his own plane.


Lots of big business people fly BA First. I stick to my point, it's BA's fault if they lost a big contract because of this.

Most likely this guy was some wannabe, he THOUGHT he was special, just because he came there wearing a nice suit and talked to nobody but air on his cell phone to look important.

I don't think BA cares one way or another if they lost this idiot. BA flys hundreds of thousands of people a day, losing him will NOT make a scratch in their business. The orriginal poster of this said he sounded like he was australian and may be heading for Australia. Next time he can take Quantas or Virgin (i think Virgin flies LHR- SYD) they will treat him the same, if he is late because he didnt get to the airport on time, they are not going to bring back a loaded 747-400 just to pick his slow @$$ up.

He was probably some guy in middle management. He will complain to upper management at his company and his boss will tell him the same thing, "Its your fault you were late". He probably was going nuts at the gate because if he missed the meeting he would probably be in trouble at his work and he was scared.


Depending whether you are a trailer park queen or Bill Gates, you have no excuse to be RUDE to people. Its not the gate agents fault that the pilot or tug operator doesnt want to pull back in the gate for you because you think you are somebody. I too am glad that the BA workers didnt get pushed over by some loud mouthed idiot.

I had to sit at DTW for 10 hours back in 1999 because my NW DC-10 bound for LAX had a mechanical failure and was cancelled. I couldnt leave again till a late night flight. What good does it do to yell at the gate agents? They can't go out there and fix a DC-10. They can't call in another empty DC-10 to take everyone to LAX and they can't go boot off other people who have already reserved another flight to LAX. It does no good yelling at them, yet at DTW there were the Mr. Special exec wannabes in their suits yelling and hollering. I don't understand why they were all dressed up for on a saturday, probably didnt have a meeting that same day... just wanted to look important. Oh well they can take Amtrak next time to LA.


Why do you seem so offended by it 777236ER? Are you one of the people I have been describing? You seem to be taking it quite personally.






 
HlywdCatft
Posts: 5232
Joined: Mon Jan 29, 2001 6:21 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 5:07 am

Again, I bet they spend more money per night at a hotel then you do in a month! They get treated well because they do pay that extra money for it.

Well maybe his wife is not aware of how he spends his money at hotels.

Remember the old proverb, it was the same thing in every religion whether Christianity, Islam, or Buddhism

"Do unto others as you would have do unto you"

If you want to be treated special, then treat others the same way.

As I mentioned in my post above about my 10 hour delay to LAX on Northwest from DTW. I was friendly to the gate agents, they thanked me and they were willing to help me. They told the guys that were rude that all flights going out that day at DTW were full and they would have to wait till the next day. But somehow, maybe because I was cooperative and I treated them like it WASNT their fault that the DC-10 broke down, they some how slipped me on a flight out later that day. I don't mind sitting at an airport for 10 hours, I never get bored at an airport. Concourse D where I was departing from has a pretty good view of operations.

 
777236ER
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Joined: Sat Aug 18, 2001 7:10 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 5:14 am

Why do you seem so offended by it 777236ER? Are you one of the people I have been describing? You seem to be taking it quite personally.

I do take it quite personally, actually. Elitism is just as bad as racism, sexism etc. Just because someone is rich doesn't mean you can bash them, as some people have said here.

Now, i was merely pointing out that BA has to treat it's very wealthy customers WELL. You may not like it, but it's true. Ron Eddington wants to concentrate on First and Club World passengers? Fine. Do it. Let the commoners fly Virgin. But then BA can't whine when it's wealthy passengers who are paying thousands complain. Frankly, if this guy was the CEO of Lloyds, HSBC, McDonald's or AOL then British Airways would loose a VERY valuble business account!! Believe it or not, but it's the business accounts that make BA money, not the common-or-garden World Traveller passenger.
Your bone's got a little machine
 
cch362
Posts: 135
Joined: Sun Apr 22, 2001 1:28 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 6:09 am

If this well dressed exec were truly some big shot, two words: BIZ JETS.
If he were not, then three words: GET A LIFE.
 
777236ER
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Joined: Sat Aug 18, 2001 7:10 am

Cch362

Fri Feb 15, 2002 6:19 am

Yeah, how dare these big shots use BA First class, which costs thousands, is avaliable at a moments notice and is very very luxorious.  Insane
Your bone's got a little machine
 
captaingomes
Posts: 6251
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RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 6:22 am

The common denominator here is BAD ATTITUDE.

This guy has a bad attitude, assuming of course that British Airways did do what it could go contact this gent, wait for him, etc etc. I'll assume for my argument's sake that British Airways did everything as per procedures.

He has a bad attitude, because he cannot blame British Airways for abiding by its contract, he can only blame himself for doing whatever it was which delayed him to the aircraft. He had a bad attitude when it comes to treating the gate agents like dirt when it's not even them who make any decisions. If he has a concern with British Airways, go directly to those who's job it is to take care of these matters.

Some people here have a bad attitude as well, when they claim that they hate people who drive their fancy cars and want to pass them. Let them go! Let them flow! Who are you to impede their progress?

Some people here have a bad attitude when it comes to hating people with money who want more, but also pay a hell of a lot more. It's unreasonable to go to a Howard Johnson's Hotel, pay $50 per night, and expect the Royal treatment, but if you're paying hundreds of dollars, and you like certain things in certain ways, go for it.

My point is that people have to understand and respect other's positions before judging and putting down everybdoy else around them, on the sole purpose that they think they are better than they are. This guy wasn't better than the gate agents. The rich are NOT better than the poor, and the poor are not better than the rich. We're NOT all equal, but respect goes a long way, and it's trully lacking in society today.
"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
 
Scand_Flyer
Posts: 69
Joined: Thu Nov 09, 2000 5:50 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 6:26 am

I'd just like to throw in my opinion here...

Of course BA should treat it's First and Club World passengers well, but how long should they let the plane wait?

What if the gate agents saw that there were 30 or more passengers on that plane who would miss their connecting flights if the flight was delayed? Does it still make sense to wait for 1 passenger?

I agree that First class passengers who have paid a high fare should be treated extra well, but on this BA flight there were probably about 400 other passengers, some of them paying just as much, expecting the flight to leave on time.
 
HlywdCatft
Posts: 5232
Joined: Mon Jan 29, 2001 6:21 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 6:31 am

I do take it quite personally, actually. Elitism is just as bad as racism, sexism etc. Just because someone is rich doesn't mean you can bash them, as some people have said here.

Elitism is as bad as racism?

But you say this...

Let the commoners fly Virgin

and

Believe it or not, but it's the business accounts that make BA money, not the common-or-garden World Traveller passenger.

Aren't you using elitism by calling people who fly Virgin "commoners"?

You preach about elitism, how us "commoners" shouldn't bash the wealthy, but yet you use the word commoner... the rich calling a middle class person a "Commoner" is like a white man calling a black man a N****r.


Again we don't know who this man was, but I highly doubt he was anyone "really important" like a CEO of a multi billion dollar company like Ted Turner, Ray Crocket, Bill Gates or Steve Case... they would be flying BBJs, or Gulfstreams or whatever they own. Besides, if they were someone that high profile they would have some of their "people" with them, at least a bodyguard or associate.

He was probably a middle/ upper mid class "Yuppy" who was in lower to mid management or a CPA who was on vacation in London and just wanted to look important in his fancy suit.

Did you ever notice that some of your richest billionaires look like commoners just so they won't stand out? It is the middle class people that buy the Jags, Lexuses, BMW's etc and dress nice because they are wannabe rich and like to show off while the very rich like to keep more of a low profile.

I bet if it were Bill Gates on the flight, he would have dressed very casual and tried to keep as low profile as possible




 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 6:32 am

Fair enough, but i'm just pointing out that First and Club World passengers should be treated extra carefully, especially at this time when Ron Eddington wants to focus on these areas and BA is loosing LOTS of money.
Your bone's got a little machine
 
cch362
Posts: 135
Joined: Sun Apr 22, 2001 1:28 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 7:47 am

I believe that first class treatment ends where it begins to infringe on the service for others. First and Club World waiting rooms/ seats/ cabins/ meals/ services are set aside and designed for extra comfort, because they are paid for in the airfare. But the entire airplane is made available for the transport of everyone. Everyone leaves and arrives together.

When a passenger arrives late and blames the airline for not waiting, any passenger - whether they are First, Club World or World Traveler, not only takes the attitude that the airline should have waited, they imply the rest of the passengers on the flight should have agreed to wait as well. The passenger should have known better, and understood the boundaries of service.

Otherwise, if they truly want to leave and arrive as they please, they ought to charter their own plane.
 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 7:51 am

I do take it quite personally, actually. Elitism is just as bad as racism, sexism etc. Just because someone is rich doesn't mean you can bash them, as some people have said here.

Elitism is as bad as racism?

But you say this...

Let the commoners fly Virgin

and

Believe it or not, but it's the business accounts that make BA money, not the common-or-garden World Traveller passenger.

Aren't you using elitism by calling people who fly Virgin "commoners"?

You preach about elitism, how us "commoners" shouldn't bash the wealthy, but yet you use the word commoner... the rich calling a middle class person a "Commoner" is like a white man calling a black man a N****r.


I was merely saying basically what the BA business plan does. BA want to attract the business and first class passengers. They don't really care about the economy travellers. They can fly on Virgin. BA don't care. The fact of the matter is that "commoner" is an accepted term when the rich/elite are talking about those who are in lower classes. I was wrong when i said elitism is as bad as racism. It is in certain circumstances, but there are obviously some situations where it's a fact of life.
Your bone's got a little machine
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 7:59 am

I thought that Lord King once said something like that and he was flamed for it. Of course BA cares for the tail end of the plane. Otherwise they would be operating just BBJ's wouldn't they? Why do you think they started GO?
 
HlywdCatft
Posts: 5232
Joined: Mon Jan 29, 2001 6:21 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 8:02 am

But it goes both ways as elitism just like racism. It's not just whites who are racist just like its just not the poor who is elitist.

The lower and middle class look at the upperclass as snobs and the upperclass looks at the middle/lowerclass as peons.

I think BA cares about all of their passengers when the upperclass only make up less than 5% of the population. If BA treated the other 95% as nothing and told them that they can fly Virgin which I know BA would never do, then Virgin would be the main airline of Britain and would have a giant fleet of aircraft and Britain's flag ship carrier.

 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 8:05 am

By upperclass I don't just mean the very wealthy. BA are interested in business and first passengers. That doesn't excllude quite a lot of people. At a guess, 50% of the population COULD afford a business or first seat.
Your bone's got a little machine
 
CPDC10-30
Posts: 4681
Joined: Wed Feb 02, 2000 4:30 pm

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 8:40 am

At a guess, 50% of the population COULD afford a business or first seat.

Maybe, but quite frankly we'd rather ride coach and put a downpayment on a car or house.
 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 8:46 am

Well then BA are doomed then, aren't they?
Your bone's got a little machine
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 6:20 pm

What I have not said in my original post is this:

The plane was still at the gate, although doors closed, as the passenger was being escorted away. The B744 pushed back a few minutes later. So there was ample time to extend the airbridge, open the door and board this passenger. Why this was not done is still baffling me. It seems like the rudeness of this pap cost him the flight. Perhaps had he been nicer, the girls might have been nice to him. But then again we are all speculating here. There may or may not have been any last minute boarding announcements, but in this day and age of mobile telephony couldn't this pap have phoned BA to alert them that he is stuck somewhere in the airport, had this been the case?

There may be many lessons to be learnt here. The most basic one is allow ample time to catch your plane. And your cell phone is there to prevent things from happening rather than to complain later.
 
RickB
Posts: 807
Joined: Mon May 19, 2003 3:11 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 8:37 pm

If the guy has paid £2000 then I very much doubt he is in BA 1st.

But more importantly - whilst if this guy has turned up late then he deserved what he got, but if his connecting flight was late into LHR and he has had to run across Heathrow and wait for buses etc. and has turned up to watch them close the gate and push the plane back - I would be pi**ed off too.

I have witnessed bloody mindedness on a number of airlines - Air France wouldn't let me board a flight from CDG - Lisbon because i was too late (my connecting flight from MAN > CDG was delayed and then landed at a different terminal leaving me with a long run between terminals) - people where still walking down the gangway onto my Lisbon flight when I turned up and the guy refused to board me and closed the gate with a smile (git !!) !!
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 8:44 pm

Things are not that way. One very rarely just shows up at the gate following an inbound connection without anybody knowing about him - note such a pap has already checked in at the other airport. Normally, in case of a delay, the pap is met at the door of his arriving flight and wisked through to his next departure where a reasonable possibility of making the connection exists. If not, arrangements will normally already have been made for his transfer at a later time.
 
qantas744
Posts: 1658
Joined: Wed May 05, 2004 6:25 pm

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 8:53 pm

There is no BA 744 with a reg ending in WL,but there is one with the reg CIVL,and it was flight 179 to JFK that night,leaving at just before 2000.

Hope this helps.


Matt
you can't buy time but you can sell your soul and the closest thing to heaven is to rock'n'roll
 
lmml 14/32
Posts: 2358
Joined: Tue Jan 30, 2001 2:27 am

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 9:02 pm

That must have been the flight then. Thanks. Strange time for a US flight.
 
SBE727
Posts: 384
Joined: Wed Sep 26, 2001 10:38 pm

RE: Pap Missed Flight - Was Rude With Gate Girls

Fri Feb 15, 2002 10:23 pm

I cant stand these people who think they can just walk up to a gate at STD and expect themselves to be able to walk on.

Having worked on c-in/boarding gates we use to have a 15min rule.
We call the flight at -1hr/board at -40min.
At -15min,if we are still 30pax down...then we know that they may have been held up at secruity etc to which we would then ring and ask.
If only a few pax down,we obtain the bag details and pass them to the loaders to see where the bags are,and then at STD,if they still havent arrived.....THEY ARE OFF...regardless of what the situation may be.

They all know the time and if all the other pax can make it to the gate at the correct time....why cant they.

I have no sympathy for these people who are just simply late, and when they complain and say "i'm gonna take you to court etc"...we just use to laugh........please...GET A LIFE.

Why have rules if you're not gonna stick to them...there are even anouncements made over the pa to tell them that if they are late....bags off.

Just thought i would add my little bit to these guys who are caught up in their own little world and are oblivious to what is going on around them.


Many thanks
sbe727

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