She would have ended up getting an exit row seat, essentially for free when she otherwise would have had to pay for it. That's a win in my book. Why would she feel like she's entitled to more?
We see this differently. Under many circumstances, I don't see the seat that I selected and paid for as fungible. And if someone is going to take it away, I think I deserve an explanation and perhaps even a consultation as to my views on it. Otherwise, the airline is just being high-handed. Maybe the guy behind Colter didn't care where he sat. Obviously, she did. Who is entitled to just decide with no warning that you don't get that seat anymore, after you are already sitting in it, absent an emergency or safety reason, and without exploring other options?
Forget for a second that you hate her and her behavior. Let's look instead at what the airline did, because that's what merits discussion.
There's a reason airlines post seat maps and ask you to select YOUR seat.
Otherwise, they should just post a map and say, "For another 30 bucks, pick the area you want to sit in and we'll do our best to seat you somewhere near there, at our option." That's not the offer, and not the accepted offer. And it's not an offer that would likely be accepted. Lots of extra fees wouldn't be paid, and lots of people would fly airlines that offered the option to pick a specific seat.
She followed the rules, paid her money, and sat in her assigned seat. Does nobody think it's a big deal that some f/a told her that she had no option but to move, with no explanation? (And I believe there was no explanation, otherwise, Colter would doubtless be hammering the reason the airline gave as stupid.)
As someone who regularly flies DL and likes the airline, I'm frankly shocked that they would do this to someone, because it means that they could do it to me. And I just don't like how high-handed this seems, and how they act like this is no big deal. If this happened to Bill DeBlasio, I'm sure that our Senator Schumer would be calling for hearings on it and the Connecticut Attorney General would be doing a fraud investigation regarding them holding out the option to select your seat and revoking it without any warning or explanation.
Last edited by wjcandee
on Mon Jul 17, 2017 5:18 am, edited 1 time in total.