Why is United not giving Shuttle Economy Plus...that is where it is needed it the most! I have no idea why Shuttle keeps making changes to their color scheme...this is only adding to the overall confusion. I have had several bad experiences on United Shuttle...from lost luggage, to poor customer service. I haven't had any problems on-board, but then again, you don't expect any. United Shuttle is making improvements on the ground, which is a good decision. One example of this is two ended boarding and disembarking. Overall on-time performance seems to be pretty decent already, and this should improve things further, unless they cut scheduled turn-around times down because of this.