In 1982 I vowed NEVER to take CO ever again due to a flight where I was continuously verbally attacked by a F/A! Here are the details:
It was during the Texasl International takeover of CO when this incident took place. I flew up to PHL on the old CO and over the weekend they merged.
On the way back this flight was after the merger.
Anyway it was a 10:00am flight from PHL-IAH. A freind and I had breakfast at the airport and i checked in, no problems yet. When I was boarding there were 2 F/A's at the entrance to the aircraft and I said 'Good Morning" to them and one of them said "Shut up, you son of a bitch!" I asked her is she had a problem, and she said "Yeah, I have a problem and it's YOU!" I said "OK" and went to my seat (24A). (727-200). There were about 30 pax on board and there was nobody in 24B or C but there was a Navy guy in 24D. On the way to the runway this F/A walked by me and while doing the demo she said to me "you better listen to this, we're not doing it again for you!" I was just sitting there watching them. I couldn't believe this all was happening.
About an hour after takeoff. meal service was started. This obejctionable F/A was in the rear galley staging the food and a male F/A was serving. He was very nice and asked me what I would like to drink with my lunch. I said a Bacardi and Coke, and he said ok. He said that his cart didn't have any Bacardi on board and he looked toward the galley and said "The gentleman in 24A needs a Bacardi" (we were only 4 rows or so from the galley). This F/A came out and said that "He'll be lucky if he ever get's anything else on this airline again!"
The male F/A looked shocked and said he will get the drink. So he rolls the cart back and has a discussion with the F/A with attitiude. She then leaves the galley and goes to first and another F/A from first comes back. They were nice and the rest of the flight was fine. The Navy guy stopped a F/A during the flight and asked why was I being singled out for treatment like that. He told the male F/A that I was just sitting there minding my own business and that this F/A was on some kind of rampage with me. The F/A said he didn't know what was going on, but everything was fine now.
When we landed at IAH I was going to ask this F/A what HER problem was, but she was in the cockpit talking to the Captain. When I looked in the cockpit, the captain got up and slammed the door shut. So I went to the gate and asked the agent for a supervisor, that I had a serious complaint to make about this flight. He said he would call someone for me. BTW, the Navy guy went along with me to provide supporting comments about what happened. After about 15 minutes a supervisor showed up and I started to tell him the story about what happened, and he said that we shouldn't discuss this in the gate area, we need to go to his office. So down into the bowels of terminal C we go to a small office. I told him the whole story and the Navy guy backed me up on this. The
supervisor told me he was very sorry this happened, but that I must be mistaken, CO's 727-200 series planes DO NOT have a seat 24A so I must have been on another airline! I showed him my ticket folder with the CO logo on the seat designator 24A and he said he didn't know where that came from, but his computer doesn't even show me on that flight! This was like out of the Twilight Zone! I told him that just a few weeks ago, BN filed for bankruptcy and told him that if they treat customers in this manner they will be next to go!
He just laughed and said that CO has all the money they need and they would never consider bankruptcy!
I wrote a complaint letter to CO and did receive a reply. It said that I boarded the plane in a "drunk and disorderly manner" and caused a "general disruption" to the flight crew during the entire flight. I should consider myself lucky that they don't ban me from CO for good!"
I realize that CO is now a different company that it was and the merger with Texas International was not an easy one, but does anyone have a reason I should ever take CO again?