Seems like at United, while still my favorite airline and airline of choice, has many policies which are not followed and are left up to individual discretion. This is creating an incredible aura of inconsistency which, if not kept in check, will lead to the further demise of customer service.
For example, 1K passengers in first and business class not having orders taken with priority over other passengers because it is one of the perks of being a top-tier frequent flier. This priority is a policy and is written in the rule book, but some flight attendants feel like that is too much work to skip around the cabin and feel that it's degrading to other non-1K first class passengers.
Another small but important thing that is not followed is individual crews deciding whether or not to ensure that exit row passengers understand the emergency evacuation procedures, even though this is a new policy set by the airline and I believe the FAA for verbal confirmation of understanding by the passenger, I've seen it done on fewer than 50% of my flights this year.