Just in my part of the world, I can pull off at least two carriers. Air New Zealand and to a lesser extent Qantas, provide much more service than LH on short hops. Ansett did provide much more service, probably just as much if not more as NZ (depending on when you flew).
Flying NZ between WLG & CHC really impresses you with how quickly a full hot dinner can be served.
I agree with the comments that the regional partners of LH are better. Certainly my experience on Augsburg Airways was excellent. Even though it was on a small F50, it had service that outshone all of my other short haul LH legs.
My overall take on LH.
- Do you like the service?
It's ok. Nothing great, probably towards the no frills end of the market for full service carriers in Economy. Still they have nice small simple touches such as pre boarding tetra paks. Food tastes not too bad, but is simple in nature (eg. no fancy offerings, extravagant desserts, etc). Service is ok, you get the cold 'prison matrons' at times, but you also find some wonderful staff. Ground staff probably are less impressive than air crew.
- How do you like the corporate identity of Lufthansa?
Smart looking and still looks clean after all these years.
- What's your opinion on safety, fleet, facilities?
Excellent. LH are a very professional outlet, and few people would argue with the expertise and professionalism of LH Technik.
- What could be improved?
Service and product. The Economy Class product and Business Class product are below average. Business Class is probably one of the poorest in the Star Alliance, with its seating arrangement (less pitch). I would prefer extra legroom in Economy, as it is not nice to have people's toes poke in between the seats on your armrest
Still, others may prefer PTVs.
- Was it a wise decision to order 15 Airbus A380?
We shall see, but I think time will probably prove this to be the case as air traffic levels grow beyond September 11 levels.