Topic Author
Posts: 478
Joined: Fri Mar 31, 2000 8:21 am

New AA.com On The Way?

Mon Mar 18, 2002 7:26 am

Hi Everyone,

I had read a couple of weeks ago that a new website for AA would debut in March. This was to be a complete revamping -- not just enhancements to the existing page. Has anyone else heard the same? Or have any information about this?


Boiler Special
Posts: 133
Joined: Sun Aug 20, 2000 8:23 am

RE: New AA.com On The Way?

Mon Mar 18, 2002 7:41 am

It will be privately released to employees to view first, then released to the general public. But yes, a new website (finally) will be released to the public soon.


RE: New AA.com On The Way?

Mon Mar 18, 2002 8:02 am

Thank god! Their current website is horrible to navigate! You cant press the back button without a Action Cancelled page. And when you do press the back button, sometimes you get an entirely different page than the actual page you were previously looking at.
Tan Flyr
Posts: 1618
Joined: Sat Aug 19, 2000 11:07 pm

RE: New AA.com On The Way?

Mon Mar 18, 2002 8:33 am

Good Lord I hope so...Also, when you book online, you can only book 4 multi-city legs..Sometimes My trips take me on up to 7 differenrt cities on a trip. Hopefully they fix that also.
Topic Author
Posts: 478
Joined: Fri Mar 31, 2000 8:21 am

RE: New AA.com On The Way?

Mon Mar 18, 2002 9:46 am

Any word when it will be available to the public?
Posts: 163
Joined: Wed Apr 18, 2001 10:06 am

RE: New AA.com On The Way?

Mon Mar 18, 2002 11:48 am

ERRRRGG I hate that 'action canceld' on AA's web page, it's about time they get a better site
Posts: 142
Joined: Mon Aug 13, 2001 4:52 pm

RE: New AA.com On The Way?

Mon Mar 18, 2002 5:14 pm

Maybe its coming now.....

AA.com is currently undergoing maintenance to improve your experience. For assistance with reservations and general flight information, please call 1-800-433-7300. For assistance with AAdvantage Account information, please call the AAdvantage Department at 1-800-882-8880. We apologize for any inconvenience.

Topic Author
Posts: 478
Joined: Fri Mar 31, 2000 8:21 am

RE: New AA.com On The Way?

Tue Mar 19, 2002 5:19 am

Hey! Am I prescient or what??!!

Check it out at www.touraa.com.

Anyone know when it'll be fully operational?

Posts: 6446
Joined: Mon Jan 28, 2002 11:45 am

RE: New AA.com On The Way?

Tue Mar 19, 2002 7:58 am

Press Release came out today:
FOR RELEASE: Monday, March 18, 2002

American Airlines® to Launch a New and Improved Web Site, Featuring a Sleek Look, Improved Navigation and More

FORT WORTH, Texas – American Airlines announced today that its popular Web site, AA.com, has undergone a complete redesign. Set to launch in the Spring, the new AA.com will feature a fresh look, a new booking engine, improved navigation and a search functionality that allows users to easily find information, including fare specials. The redesigned layout and enhanced features will create a more time-efficient, rewarding experience for customers.

"We are looking forward to unveiling our new and improved Web site," said John Samuel, vice president-Customer Technology for American. "Building upon the same great savings and popular features our customers currently enjoy, the new AA.com offers even greater convenience. It also provides helpful customer service resources and enhanced personalization, including a customized "My Account" page with news, information and special offers tailored to preferred airports, destinations and AAdvantage® travel partners."

The new AA.com will be the most rewarding place for customers and AAdvantage members to do business online with American Airlines. For a sneak peek at the new AA.com, log on to the virtual tour at www.touraa.com.

About AA.com

The award-winning American Airlines Web site, www.aa.com, is recognized as one of the largest e-commerce sites on the Internet (Media Metrix). AA.com recently was named one of Yahoo! Internet Life’s "10 Most Popular Travel Sites," and received a Bronze iNova Award in the Corporate Web site – Travel/Tourism

category. Also in 2001, the site earned a "Standard of Excellence" WebAward from the Web Marketing Association and ranked as one of Smart Business magazine’s SMART BUSINESS 50.

For customers who log on with an AAdvantage travel awards program number and password, AA.com offers personalized news, information and specials, including Net SAAver & Special OffersSM, the best place to find fare sales, AAdvantage bonus offers and discounted vacation packages online. In addition, the site offers online management of AAdvantage accounts, award booking and proactive flight-status notification by voice or text-message via a variety of communication platforms.

It doesn't give a new launch date, but Spring is soon.

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