CO ranks Best Airline in North America, on top 10 list for Global Airline of the Year
CO in the 2002 Airline of the Year Skytrax Research survey was ranked as the Best Airline in North America on International routes. The carrier also was ranked sixth on the top 10 list for Airline of the Year among major global airlines. American Airlines ranked eighth on the list, as the only other major U.S. carrier.
Airline of the Year is the world’s Largest Airline Passenger Survey and attracted more than four million nominations around the world between August 2001 and March 2002. Survey data was gathered through online customer surveys, corporate travel questionnaires and onboard/airport customer interviews.
“The survey is . . . the only global study that covers just about all customer types from every corner of the globe,” said Skytrax CEO Edward Plaisted. “North American carriers sometimes slip up on service quality, but Continental Airlines put in a good showing at 6th.”