Greetings Folks and Waterbomber2,my friend you must have had a bad day to make a comment that KL's service etc is poor. late last year had 2 wonderful flights with them, from check in to deplaning the entire staff that were involved performed with an exemplary attitude.The aircraft were clean and the food was A whole lot better than BA.
Bad? I would say horrific.
Their catering is a joke, I was served crackers and a microwaved meal that tasted awful on a 12 hour flight. I was starving and had to get a meal as soon as I arrived.
The cabin was freezing for 12 hours. So much so that my Dutch neighbors decided to steal my blanket while i was asleep.
The cabin was dirty to hell. It hadn't been cleaned and I got off with dust mite bites.
The call button is systematically ignored. You can press as much as you want, they won't come, ever.
The B77W seats were awful.
AMS is not a good hub at all.
25 minutes of walking to connect to non-Shengen. That's over 2 kilometers and very few places to sit and rest.
But plenty of shops in-between.
Forget it, KLM is a poorly run airline hubbing at an airport that is more of a shopping mall than an airport.
I could also see some of their GSE and it looks old like hell, tractors falling apart.
KLM has a huge amount of IRROPS, about 5 years ago there was a Dutch forum with a thread about all the daily breakdowns and it was huge.
Whilst working in aviation, KLM staff were flocking to our airline citing poor pay and management pressure.
For me, when cabin crew don't answer the call button, they are on strike, even if supposedly they are never on strike.
A lot of travellers share my views:https://www.airlinequality.com/airline- ... es/page/3/
No comparison to Asian airlines or even AF.
AF is a poorly run airline but at least staff seem happy to come to work.