Posts: 1361
Joined: Tue Jul 06, 1999 9:52 pm

Cancelled Flights & FF Points

Sat Aug 28, 1999 4:07 pm

I had a friend who was flying out of Perth to Singapore on Qantas recently and the flight was cancelled. So they transferred her on to a Singapore Airlines flight that left at the same time. Does anyone know if QF will still honour pax with frequent flyer points for their sectors even though pax was transferred to another airlines flight? I have a gut feeling they will, but if someone could give me a better idea that would be great. And does this apply for all airlines.
Posts: 1001
Joined: Sun Aug 22, 1999 8:34 am

RE: Cancelled Flights & FF Points

Sun Aug 29, 1999 8:55 pm

I experienced the same with SAS. Their flight was cancelled and I was transfered to KLM. I still got my Eurobonus points from SAS. I know this is common policy in Norway.
Posts: 2145
Joined: Tue May 18, 1999 8:02 am

RE: Cancelled Flights & FF Points

Mon Aug 30, 1999 12:02 am

I ran into this a couple of years ago. I was supposed to fly from Singapore to Seattle with a stop in Tokyo on Northwest. It seems that even though my flight had the same flight number from SIN to SEA, a different aircraft was to fly the sector from NRT to SEA, and I missed it due to the SIN to NRT sector being late. Northwest had me rebooked on United from NRT to SFO to SEA. I asked Northwest if I would still get Northwest frequent flier miles, since it was my intent to fly Northwest, and it was not my choice to fly United. I told them I was counting on these miles because I had planned on using them for a free trip on Northwest from RIC to ANC, and without them I couldn't make that trip. Northwest told me no, that they wouldn't award me miles for a segment I hadn't flown, no matter what the reason. They said that I would get United miles, if I belonged to United's program.

A couple of months later, I got my mileage statements from Northwest and United. Even though Northwest had told me otherwise, they had credited me with full mileage from Singapore to Seattle, even though I had only flown with them from Singapore to Tokyo. And United had credited me with mileage from San Francisco to Seattle. They didn't give me credit from Tokyo to San Francisco. I sent them my boarding pass, but they wouldn't accept it as proof that I had made the flight. They said I also needed to send them the passenger receipt of my ticket. Since I never had a United ticket, I couldn't do that, so I let it drop. I figured I had received more than I was entitled to anyway. I had full Northwest mileage plus partial United mileage. But why did Northwest's agents tell me I wouldn't receive Northwest mileage when I did receive it? Don't they know how their own program works?

Bob Bradley
Richmond, VA
Fly Eastern's Golden Falcon DC-7B
Philly Phlyer
Posts: 356
Joined: Sun May 23, 1999 12:05 pm


Mon Aug 30, 1999 12:40 am

Most Domestic airlines have the policy that they will not give FF miles if they have to bump you to another carrier. The theory is that the miles go with who is getting the revenue (ie: who you end up flying).

My experience, however, is that you generally get the miles. In the last year out of Philadelphia, I have been bumped from U to UAL (arriving flight too late for me to make a connection), UAL to U (mechanical) and NW to U (flight cancelled because of weather at originating city). In the first two situations, I got both U miles and UAL miles. In the third situation, I didn't get the NW miles but, since I got the U miles, I didn't care.
Posts: 38
Joined: Sun Nov 04, 2012 3:27 pm

RE: L1011

Mon Aug 30, 1999 7:37 am

I've found it to be hit-or-miss with experiences this year. When I was transferred to another carrier from UA due to delays, the gate agents told me I could not get UA miles for the trip-- yet I ended up calling up MileagePlus and sending them my ticket receipt and boarding pass for the other airline, and the mileage was credited. On one occasion I was transferred to CO and they also gave me miles to my NW account; on the other I was transferred to NW, and they didn't.

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