Delta Air Lines Reduces Amount of Time Customers Must Spend at Airports
ATLANTA, March 25, 2002 -- Delta Air Lines (NYSE:DAL) today announced,
effective immediately, it is reducing the recommended airport arrival time
for passengers on domestic flights from two hours to at least one hour prior
to flight departure to reduce the amount of time its customers must spend in
the airport. Since wait times can vary significantly by time of day and
airport location, Delta customers are encouraged to check delta.com/travel
for estimated wait times at their departure airport to allow adequate time
for check-in and security screening.
"We've seen improvements in airport wait times over the last several
months," said Vicki Escarra, executive vice president and chief marketing
officer for Delta. "Delta continues to work with local airport authorities
to find ways to save customers time."
New Check-In Time Requirements
Beginning April 15, Delta will require customers to be checked-in and at the
gate for their domestic flights at least 15 minutes prior to departure,
rather than the previous 10-minute limit. This change will help Delta ensure
an on-time departure by allowing more time to effectively process and board
customers. Customers are still required to complete baggage check by 30
minutes prior to flight departure.
"Our customers tell us that on-time performance is a critical consideration
when they fly. Delta will continue to make adjustments to ensure on-time
departures and meet our customers' expectations," Escarra said.
To avoid cancellation of a reservation and seat assignment, customers are
encouraged to observe the following minimum check-in requirements:
Minimum Check-In Time Requirements
Minutes Before Departure Time Requirement
15 Customers are required to be checked-in and at the gate for domestic
30 Customers are required to complete baggage check for domestic
45 Customers are required to be checked-in and at the gate for
* Federal regulations permit one carry-on bag plus one personal item only.
Delta Shuttle customers who are at the gate with a boarding card at least
five minutes prior to departure will be boarded on their flight. Baggage
must be checked 15 minutes prior to scheduled departure on Delta Shuttle.
Customers are encouraged to reconfirm their flight schedules with Delta
(online at delta.com or by calling 1-800-325-1999) before they arrive at the
airport. Passengers may use delta.com for ticket purchases and flight
information, as well as to check estimated peak and off-peak wait times for
curbside check-in, ticket counters and security checkpoints at approximately
115 airports in the U.S. and Caribbean. E-ticketed customers, traveling
domestically, may bypass airport ticket counter lines altogether by using
self-service check-in kiosks in select airports, or by using one of Delta's
virtual check-in options. SkyMiles members can now check-in and print
boarding passes at delta.com. Medallion members can also check-in using the
telephone and via Web technology with personal digital assistants and mobile
phones. Please check delta.com/checkin for details. Delta Air Lines, the world's second largest carrier in terms of passengers carried and the leading U.S. airline across the Atlantic, offers 5,590 flights each day to 410 destinations in 71 countries on Delta, Delta Express, Delta Shuttle, Delta Connection carriers and Delta's worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to delta.com