Guest

NWA: No Entertainment?

Thu Mar 28, 2002 3:45 pm

Why is there no entertainment on west bound flights? A 3-5 hour flight can use a little entertainment but there is absolutely none! The A320 I was on DTW-SFO (which was the worst and most uncomftorable plane I have been on) had no TVs whatsoever. The 757 on the way back (which was far better than the A320) had TVs sitting there just collecting dust. What is the purpose of cutting out entertainment on these west bound flights? If you payed for the earphones, wouldn't they be making a profit?

Also, why does NWA have the nerve to call an awful tiny sandwhich, a rotten apple and some sunchips a lunch? Most airlines I have been on would call that a snack.
 
ThirtyEcho
Posts: 1409
Joined: Tue Jan 01, 2002 1:21 am

RE: NWA: No Entertainment?

Thu Mar 28, 2002 3:59 pm

On NWA, NWA itself is the entertainment. That tiny sandwich was kind of a joke; didn't it entertain you?
 
PSU.DTW.SCE
Posts: 6108
Joined: Mon Jan 28, 2002 11:45 am

RE: NWA: No Entertainment?

Thu Mar 28, 2002 4:01 pm

Oh good, another "NW Sucks" Post.....there are currently 4 or 5 of these at the top and other couple in the trip reports.

I'm tried, screw this, I'm going to bed. I'm not even going to attempt a rebuttal. Btw, I'd say this for any airline, I'm don't just defend NW. You are about to be flamed though....watch out!

Goodnight.
 
concorde1518
Posts: 723
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RE: NWA: No Entertainment?

Thu Mar 28, 2002 4:16 pm

That's funny that you should say that, because I have found the A320's more comfortable than the 757's. Also, the SMF-MSP flight didn't have any entertainment, but I didn't even realize it, because I'm just happy looking out the window, and I don't like movies on the planes anyway, just, music. Music and looking out the window. However, I was not happy that the seats all had headphone jacks, but the system was not available, so, Tekelbery, I do agree with you. Although I tend to not use it, flights like that should have it. However, I still think NW is a good airline.


 Smile
 
hkgspotter1
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RE: NWA: No Entertainment?

Thu Mar 28, 2002 4:17 pm

ThirtyEcho,

I was going to say the same thing !!
 
acidradio
Crew
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RE: NWA: No Entertainment?

Thu Mar 28, 2002 4:17 pm

Didn't the flight attendant play the guitar? I've heard on some westbound flights, the first officer will do a duet with the lead flight attendant. They even had a captain on an eastbound flight once who did a juggling act, it was pretty cool. He also did card tricks and made balloon animals for the kids. Now THAT is entertainment.
Ich haben zwei Platzspielen und ein Microphone
 
Guest

RE: NWA: No Entertainment?

Thu Mar 28, 2002 5:14 pm

Don't get me wrong, NWA is just like any other airline. I just wanted to know why they didn't even use the system when it was readily available.
 
triley1057
Posts: 456
Joined: Wed Dec 01, 1999 3:29 pm

RE: NWA: No Entertainment?

Thu Mar 28, 2002 5:32 pm

What's wrong with the A320? I think it is one of the most comfortable planes out there. I think it is a lot better than the 757.
 
Guest

RE: NWA: No Entertainment?

Thu Mar 28, 2002 6:06 pm

The A320 is slower than the 757. When you have no entertainment on the A320 and smaller seats and a longer flight than with the 757, you will learn to hate it.

I have nothing against the A320 it is just my opinion that Northwest has crammed way too many seats in there and they shouldn't use that plane for domestic long haul which is what they are doing.

Back to my question, why does NWA have the entertainment system onboard their 757s if they don't use it? Thanks!
 
RJX
Posts: 38
Joined: Wed Apr 11, 2001 8:26 am

RE: NWA: No Entertainment?

Thu Mar 28, 2002 9:34 pm

They use to have entertainment prior to sept 11 but there cutting a lot of services no enteratainment,magaizines and a lot of food service are gone. I was just on a 2 1/2 hour CO flight with food,magazines and entertainment. On the way back I was switched to NW on the same 2 1/2 hour flight the only thing I recived was some peanuts and a drink. The CO flight seemed to go by much faster and I enjoyed the flight more than the NW flight.
 
Braniff727
Posts: 656
Joined: Sat Sep 23, 2000 2:25 am

RE: NWA: No Entertainment?

Fri Mar 29, 2002 12:59 am

Tekelbery;

NWA is in the process of switching ALL video equipment on all of it's 757's to be the same as the new 757-300 that will be coming online in a few months. This has been in the works for a while.

The new system will feature drop-down LCD display screens in the over head units. There is RUMOR (note, just a rumor, but it seems logical) that the A320 / A319 fleet will have video equipment installed as well.

Hector Adler, VP Inflight Sevices stated that they want to have a standardized video system fleet wide so that all safety demos and announcements can be the same on every flight.

I would assume that since NW is bringing back most of it's furloughed people and returning to 100% of it's pre 9-11 schedule, the other amentities will be coming back, along with IFE. I would love to see the return of IFE on the Airbus too!
Climbing
 
nwa747-400
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 1:44 am

The A320 and 757s have the same basic seat pitch of 31-32" as is standard on most airlines.

The A320 has a shorter wider cabin which I like and the aisle is wider.

No IFE- heaven forbid you read a book. (and don't worry we all have heard the rumors it is coming back even to the A319/A320 fleet too).

NW doesnt call it "lunch" there was a big change last summer to calling the flights with food served "meal" flights. If you look at the gate displays they will say "snack" or "meal" served. NW does not try and claim a full dinner or lunch is served. Last time I check the CO service of a turkey sanwich was similar and everyone LOVES Co.
 
trickijedi
Posts: 3201
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 1:47 am

NWA did away with in-flight movies on domestc flights years ago.

As far as the food is concerned... hey it's airline food.
Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
 
tincan
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 1:54 am

Looks like more people flew in poor class.
 
bkkair
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 2:06 am

I don't understand how CO and NW code-share or cooperate on anything. Their philosophies are so different. CO was the only US airline that didn't cut back on service after 9/11. Kept meals, blankets, magazines and IFE. How CO could risk sullying their reputation by teaming up with an airline such as NW is beyond comprehension.
 
azjubilee
Posts: 3383
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 2:36 am

BKKair: CO and NW teamed up so that CO didn't go bankrupt... AGAIN. NW saved CO's a$$es and the yought to all be thankful they didn't get gobbled up by DL, which was the original plan. Now that CO is supposidly stable and back on its feet they are quite snobbish and bitter towards NW. Too bad the employees don't realize that the NW/CO deal exchanges thousands of passengers each day and adds money to each airlines bottom line. That's why they're continuing with the codeashare... and that they signed a contract.

Tekelberry: to answer your question. IFE was removed from all domestic flying post 9/11 to save money. To maintain a library of videos each month and to purchase those headseats that they let you keep for $1 and to maintain the video equipment, all costs MONEY. In addition a private party maintained the video equipment, and NW apparantly didn't want too many "outside people" milling around on their planes in the post 9/11 environment.

True, NW removed many ammenities, but that is apart of their conservative approach to business. They're not stupid and realize that it is a temporary cutabck. When things start to improve, they'll bring them back. NW and CO have two different business styles, that's why CO didn't make any cutbacks. They just chose to raise prices and lay off more people...

Tekelberry, you prove a great point. You got food, but complained about it. Airlines can never win with people. They try and provide service and people complain. They don't provide service and people complain.

Hey look at it this way, when IFE returns, at least you'll have digital headsets and not those ear hurting nasty pneumatic tubes that DL uses on their planes... you say NW is cheap?

AZJ
 
Mitchell Gant
Posts: 233
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 3:29 am

Get your facts straight, NW did not rescue CO from bankruptcy. When alliance discussions began in 1998 CO had a billion dollars in the bank. CO had the choice of taking the NW deal and preserving the independence of the company, or to accept a merger with DL that would have provided shareholders a significant profit.

CO's last bankruptcy was in 1993 and the company recieved assistance from both the Texas Pacific group as well as Air Canada. This was the same period of time when NW had to get major concessions from its unionized employees and the State of Minnesota to avoid its own bankruptcy.
 
zeus01
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 3:32 am

OHHHHHHHH BOY, here we go again. AZ, PSU and NWA-747....... didn't we jsut get over a post like this, or at least two or three of them.......

geeszzzzz
 
hammer
Posts: 638
Joined: Wed Jul 11, 2001 9:02 am

RE: NWA: No Entertainment?

Fri Mar 29, 2002 3:44 am

EVERYONE STOP BITCHING!!!!! Here are ideas for entertainment-1)Look out the window...2)Get a book...3)portable DVD player. food-1)Buy something before you get on the plane. What matters here is...are you getting there safe? Or unsafe and entertainment & food....hmmmm. There have been serious cutbacks due to a thing called--remember 9/11?? The airlines are finally starting to get back to there normal schedules..etc...give it time, everything will be back, including food and yes, entertainment.
 
B-787
Posts: 245
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 3:59 am

CO is cutting back by using older videos that they have had for a while.
722,732,73G,738,739,739ER,752,753,762,763,764,744,772,788,D10,M80,300,332,320
 
rooinc
Posts: 117
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 4:24 am

I don't really understand why some people on this board constantly say that inflight entertainment, food and, oh, legroom, don't matter. I think that the flying public EXPECTS to get to their destination safely. So the arguement that 'at least you get there' doesn't hold much water. I think that the inflight amenities MATTER!

--TJ
 
A330300
Posts: 507
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 5:25 am

IFE was cut for cost cutting measures. Simple as that. How come no one ever complains about having to make 3 stops with WN to fly across the country....they don't have any entertainment either. And no, mooing at the cattle gates at your fellow passengers and shoving your way down to the pen does NOT count.  Big grin
 
macmac76
Posts: 230
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 5:32 am

I haven't flown NW. But my sister flew recently on NW SJC-DTW on the A319 then connected to a CO 738 DTW-IAH. She said NW's service is subpar compared to continental...she mentioned how the seats were uncomfortable on the Airbus compared to CO's 738s. No winged or adjustable headrests on NW while CO's planes do...even CO has entertainment on most of its flights and has meal service on flights 2 hours or longer, or at least sandwich service. I've flown CO several times and I have to say it has a wonderful service.
 
AgnusBymaster
Posts: 620
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 6:07 am

I'm so sorry you were not entertained on your Northwest flight. I guess you don't find yourself amusing.

I haven't been pleased with Northwest, but the lack of "IFE" has never been one of my complaints.

See how TV is ruining our society???
 
DELTA777
Posts: 637
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Rooinc

Fri Mar 29, 2002 6:11 am

right on! I totally agree.

D E L T A 7 7 7
 
nwa747-400
Posts: 1325
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 8:01 am

Reading a book clearly provides less enjoyment to younger people these days, or even looking out the window on our beautiful country. Try spotting little airprorts long they way, it will keep you VERY entertainment.

IFE and food will return with time, they had to go in order to help save the airline and some jobs.

Do without some of these things for a little while, let NW take delivery of ALL scheduled new planes, open A BRAND NEW hub terminal in DTW,and stop complaining.
 
America West
Posts: 1151
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 8:31 am

I don't really understand why some people on this board constantly say that in-flight entertainment, food and, oh, legroom, don't matter.

Because to some people on this board, it DOESN'T matter. I really doubt that ANY of that would matter to someone who is 4 foot 6 inches tall, easily entertained by a book or an in-flight magazine and has enough sense to bring along his own food with him.

I think that the flying public EXPECTS to get to their destination safely. So the arguement that 'at least you get there' doesn't hold much water

Tell that to the people that have survived plane crashes. What you EXPECT to happen and what ACTUALLY happens are two different things. Northwest doesn't have in-flight entertainment because it saves money. Money that is probably used to make sure that you DO get to your destination safely.

Find more useful things to complain about or next time, make sure you know the details of your upcoming trip.
 
NWA
Posts: 1162
Joined: Fri Jun 22, 2001 2:31 am

RE: NWA: No Entertainment?

Fri Mar 29, 2002 9:20 am

FLY ANOTHER AIRLINE!! I am so sick of this. I tell you, its bang NW week. this is insane. IF NW IS SO FREAKING BAD, FLY ANOTHER AIRLINE. thats whats so great about the United states, theres tons of airlines to pick. but if you want to got to SFO-DTW without stoping, guess what, its the airline that wont keep you entertained. I flew BWIA, and they had IFE, I was not impressed.
23 victor, turn right heading 210, maintain 3000 till established, cleared ILS runwy 24.
 
mbird139
Posts: 37
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 9:56 am

Azjubilee ---

CO and NW teamed up so that CO didn't go bankrupt...AGAIN

Say what???? CO and NW did this to create a fourth major U.S. airline network that could compete against AA, UA, and DL. End of story. You should twice before stating such B.S. like you did. Also, why do you continue to make excuses for the lack of IFE on NW??? Since 9/11, I have flown on HP and CO and they still use it.


Mike
 
azjubilee
Posts: 3383
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Mbird139

Fri Mar 29, 2002 10:03 am

Poor choice of words on my part... My point was without NW, CO would have been screwed in some way or another. Wether it was being gobbled up by Delta or struggling on their own... they needed NW at the time. That was my point.

I am not making excuses for NW. I have no reason to... I'm just reporting the facts and explaining the "why" behind things. Something that nobody here, including you seem to want to understand.

Just because CO and HP have inflight entertainment, doesn't mean NW has to have it. If you would READ the posts, IFE was eliminated to save money. It is only temporary and will be back. Those are not excuses, just the facts.

AZJ
 
ctbarnes
Posts: 3269
Joined: Thu Mar 30, 2000 2:20 pm

RE: NWA: No Entertainment?

Fri Mar 29, 2002 11:43 am

FLY ANOTHER AIRLINE!! I am so sick of this. I tell you, its bang NW week. this is insane. IF NW IS SO FREAKING BAD, FLY ANOTHER AIRLINE. thats whats so great about the United states, theres tons of airlines to pick.

Try telling that to the small towns in Minnesota, Wisconsin, and the Dakotas where NW is the only show in town.

How come no one ever complains about having to make 3 stops with WN to fly across the country....they don't have any entertainment either. And no, mooing at the cattle gates at your fellow passengers and shoving your way down to the pen does NOT count.

That is because WN provides consistant service. People who fly them know exactly what they are getting, and the company is upfront about what what passengers can expect. Most of the other mainline carriers (and NW is no different) seem to give and take amnities away at a whim leaving passengers with the impression that the airlines overpromise and underdeliver. CO has the right idea. The other airlines seem to think the road to riches lies in seeing how much you can alieanate your passengers-even when times are good.

No IFE- heaven forbid you read a book.

This is precisely the attitude that has got to go if the airlines are going to move beyond the boom-bust cycle that forces the airlines simply to react from crisis to crises. Message to airlines: SERVICE MATTERS. The travelling public are fed up with being taken for granted. Perhaps if someone in the executive suite recognized they can earn greater profits by giving passengers what they want rather than treating customer demands with the patronizing brush-off exhibited by many on these formus, mabie we might actually see a drop in complaints, and a corresponding rise, and GASP! Consistant profits.

Charles, SJ
The customer isn't a moron, she is your wife -David Ogilvy
 
Adam84
Posts: 1368
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 11:56 am

Yeah I don't understand why everyone is so hateful towards NW. They are acting like every other carrier has IFE and full gourmet meals on every single domestic flight within the US.

Look at AA who I find is a remarkable airline. They have a large number of Super 80 flights from DFW/STL/ORD to the west coast (in particular to San Jose). These aircraft dont have IFE and I doubt your going to get a Olive Garden quality meal on board.

Look at CO who is also a remarkable airline. They still fly MD-80's to San Jose from IAH. Again, no IFE.

Last but not least. I found the service on all 3 carriers (AA, CO, NW) to be pretty much the same.

 
seven_fifty7
Posts: 900
Joined: Tue Sep 05, 2000 2:54 am

RE: NWA: No Entertainment?

Fri Mar 29, 2002 12:07 pm

Yeah, the MAIN purpose of any airline is to get you to your destination safely. But it is NOT unreasonable to expect at least some amenities such as a little food or snack, a pillow, or some kind of entertainment.

Imagine someone booking a 3-night stay at a Hilton or Sheraton and finding only a bed in your room, with no carpeting, no TV, no drawers, no desk, no draperies, no artwork, no closets, no pillows, no chairs, no nothing. Just A LONELY BED to sleep on in an otherwise barebones room.

Only an idiot would claim that your complaining is unreasonable since the main "purpose" of such a hotel would be to offer you somewhere to sleep.

So why try to convince people that inflight amenities "shouldn't matter" since the "purpose" of flying is to only get from point A to point B?
 
MxCtrlr
Posts: 2312
Joined: Tue Nov 13, 2001 11:22 am

RE: NWA: No Entertainment?

Fri Mar 29, 2002 12:10 pm

A sandwich, an apple and chips would be called a Bistro Meal (AA) or a SkyDeli (DL). Be glad you got SOMETHING!

MxCtrlr  Smile/happy/getting dizzy
DAMN! This SUCKS! I just had to go to the next higher age bracket in my profile! :-(
 
Setjet
Posts: 1140
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RE: NWA: No Entertainment?

Fri Mar 29, 2002 3:05 pm

MxCtrlr, did you read 757 coment? Makes a lot of sense if you thin about it...
 
MxCtrlr
Posts: 2312
Joined: Tue Nov 13, 2001 11:22 am

Setjet - RE: NWA: No Entertainment?

Fri Mar 29, 2002 6:34 pm

You're right on the one point however, look at what you pay for a room at Hilton, and you can expect all of the amenities. Go to Motel 6 and you pay extra deposits for towels, phone, TV and all of the things mentioned. Now, let's put that same logic into airline travel. The full-fare business travelers get all of the perks and amenities (Hilton) and the $198 round-trip coast-to-coast cheap fares get substantially less (Motel 6). Unfortunately, it doesn't work that way - everyone gets the same, regardless of what price they paid for that coach ticket. Comparing airline flights to hotel stays makes some sense but it really isn't a truly fair comparison.

MxCtrlr  Smile/happy/getting dizzy
DAMN! This SUCKS! I just had to go to the next higher age bracket in my profile! :-(
 
MxCtrlr
Posts: 2312
Joined: Tue Nov 13, 2001 11:22 am

Rooinc

Fri Mar 29, 2002 6:42 pm

I also agree that in-flight service and amenities ought to be better however, to do that successfully, you need to narrow the ever-widening gap between last-minute business fares and what Grandma & Grampa pay a month in advance. When the airlines first started "no-frills" flying and advance-purchase fares, the gap was nowhere near what it is today (and service and amenities were awesome!). Since it has gotten to the point where corporate America is fed up with paying those high fares, and therefore less of them are flying, the razor-thin profit margins have imploded on the airlines and the airlines are bleeding red ink. To stem the flow of that bleeding, they have had to cut back on service and amenities. To bring service and amenities back up, someone has to take the bold step of restructuring the fare structures to a more reasonable level for everyone. But that's just my opinion, I could be wrong...

MxCtrlr  Smile/happy/getting dizzy
DAMN! This SUCKS! I just had to go to the next higher age bracket in my profile! :-(
 
rlwynn
Posts: 1105
Joined: Fri Dec 15, 2000 3:35 am

RE: NWA: No Entertainment?

Fri Mar 29, 2002 9:24 pm

AA MRTC wins every time.
I can drive faster than you
 
cv640
Posts: 843
Joined: Wed Aug 30, 2000 8:10 pm

RE: NWA: No Entertainment?

Sat Mar 30, 2002 1:43 am

I don't know why NWA is the favorite whipping boy of this site. I fly for one of their commuters and have always had a good experience when ever I've traveled on them. On time more often then most carriers, friendly service, large modernization programs with a brand new terminal at DTW, improvements at MEM, and MSP being one of the best airports in the US. They are also continuing to take deliveru with out any delays all the aircraft they have on order. The A319s, 320s, A330s, 757s, and 747s. Plus they are going ot continue to allow us to take delivery off 44 seat CRJs.

I'll agree it would be nice to see the meals returned, but considering NWA will be one of the first carriers to return to profitablility I know its only a matter of time. Plus for $5 I could probably buy the same meal on most carriers before I board. As for entertainiment, I never use it, either read, talk or sleep when I'm on a plane.

As stated the Co relationship was started cause they were in real trouble at the time. Remember it wasn't too long ago that CO came out of bankruptcy and looked like it was going right down that trail again. They have managed to turn the corner and are among the best US carriers but also one of the highest leveraged in order to do so.
 
hammer
Posts: 638
Joined: Wed Jul 11, 2001 9:02 am

RE: NWA: No Entertainment?

Sat Mar 30, 2002 3:28 am

Stretch 8-TAKE GREYHOUND THEN.....
 
doug_or
Posts: 3122
Joined: Sat Mar 18, 2000 9:55 am

RE: NWA: No Entertainment?

Sat Mar 30, 2002 3:54 am

Ctbarnes- here here.

having flown all the majors except US and ATA several times, i must agree that NWA's services and amenities tend to lag behind other carriers. United would be just as bad, but their A320s do have IFE (and as of november) were showing programing. More to the point, UAL's "from the cockpit", when availbale keeps me very entertained. As for the windows- this is also my IFE of choice..... unless its cloudy. Expectationwise- I don't pay a lot of money for my tickets, so i don't get bent out of shape when serivce is bad, BUT when purchasing future tickets i do try to go with aircraft and airlines that i have enjoyed in the past, when the price diffrence is relatively small.
When in doubt, one B pump off
 
Pilothica737
Posts: 289
Joined: Thu May 31, 2001 1:55 am

RE: NWA: No Entertainment?

Sat Mar 30, 2002 5:20 am

WHy don't we all just face facts...NW blows! Until they do things to improve, many will feel that way. But in the mean time, lets find a slightly more cheery topic ( although it has been fun reading people's feelings about NWA on both sides)
Peace yall
Pilotchica737
 
nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

RE: NWA: No Entertainment?

Sat Mar 30, 2002 7:26 am

PilotChica737-

What a mature statement "nwablows"

THEY HAVE BEEN AND CONTINUE TO IMPROVE

NEW DTW TERMINAL
2 new 747-400s
one new aircraft every 2 weeks
etcetc

What is your problem?

-----------------------------------------
Now more than ever, FLY THE RED TAILS!!