Delta Announces Enhanced Functionality of Self-Service Check-In Kiosks
Plans to triple growth in 2002
ATLANTA, April 3, 2002 -- Delta Air Lines (NYSE:DAL) today announced plans to expedite the check-in process for customers by enhancing the functionality of its self-service check-in kiosks. Enhancements will allow e-ticketed customers to use kiosks to check-in, check baggage, print boarding cards, select or change seats, request to standby for upgrades, change flights, and initiate multi-party check-in.
Delta also plans to install 300 additional kiosks throughout its domestic operation, more than tripling the number of kiosks available to Delta customers by the end of 2002. This will make Delta an industry leader in kiosk check-in technology by the end of the year.
"Now, more than ever, customers continue to ask us for ways to get through the airport faster," said John Selvaggio, senior vice-president, Delta Airport Customer Service. "Continuing to invest in kiosk technology is one way we can help them do this. This convenient product, which saves customers time, will now be available to all e-ticketed, domestic customers providing them with more control over their travel experience."
Previously, only select SkyMiles® customers could use kiosks to check-in and get boarding cards for originating and connecting flights. Now, with this enhanced functionality, any e-ticketed Delta customer traveling on the airline’s U.S. route system, including all 50 states, San Juan and St. Thomas, are eligible to use the kiosks. These enhancements were developed through Delta’s strategic alliance with Kinetics, Inc., creators of industry-leading TouchPort self-service check-in terminals and a leading provider of e-service solutions to the airline and travel industries.
Delta plans to offer self-service check-in kiosks in 80 domestic airport locations in 2002, up from 30 in 2001. Domestic airports which will see Delta kiosks for the first time include Boston, Phoenix and Houston Intercontinental. Additional kiosk units will be installed in Atlanta, Chicago, Cincinnati, Dallas/Fort Worth, Orlando, New York, Salt Lake City, Tampa, Washington D.C. and many other cities.
Delta customers will benefit from:
· Broader reach and enhanced functionality - More than 400 enhanced kiosks will be available in 80 U.S. cities by the end of 2002.
· Quicker transaction times - Delta customers who use kiosks will receive a boarding card in less than one minute, on average.
· Dedicated customer service agents - Delta provides customer service agents dedicated to assisting customers with kiosk usage and baggage check.
For a list of self-service kiosk locations, visit delta.com/travel/trav_serv/kiosk.
Self-service check-in kiosks are just one product in an array of technology enhancements provided by Delta to make travel easier for its customers. Delta offers the industry’s most extensive line of virtual check-in products available, including virtual check-in through delta.com, a toll-free telephone line, wireless Palm Powered™ handhelds and Web-enabled phones. Additionally, Gate Information Display Screens (GIDS) and Flight Information Display Screens (FIDS) are other technology products designed to save customers time, while keeping them informed.
Delta Air Lines, the world’s second largest carrier in terms of passengers carried and the leading U.S. airline across the Atlantic, offers 5,590 flights each day to 410 destinations in 71 countries on Delta, Delta Express, Delta Shuttle, Delta Connection carriers and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to delta.com.
Kinetics, Inc., based in Lake Mary, Fla., delivers "touchable" hardware and software solutions to the airline self-service industry, including products for airline reservations, touchscreen check-in, and cellular phone-enabled travel information. TouchPort is the company’s premier self-service appliance. In 2001, more than 20 million passengers used Kinetics products to check in or purchase tickets electronically. For more information, please go to www.kineticsusa.com.
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