nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 1:02 am

And the winner is...

1) Alaska
2) US Airways
3) Northwest
4) Southwest
5) Delta
6) American
7) America West
8) Continental
9) United
10) American Eagle
11) TWA

For the full report of this well known and respected survey visit http://www.unomaha.edu/~unoai/research/aqrindex.html
 
Guest

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 4:55 am

Its good to see Northwest near the top of the list.
 
FrequentFlier
Posts: 410
Joined: Tue Aug 08, 2000 10:45 am

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 5:03 am

2 questions.

1) Why no smaller airlines on the list?(jetBlue, Air Tran, etc.)

2) What is American Eagle doing there?
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 5:09 am

Better yet, what is TWA doing there?
 
Greg
Posts: 5539
Joined: Sat May 28, 2005 1:11 am

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 5:14 am

Oh come on..this was done as someone's homework project.

Or a couple of profs who desperately needed to get published.
 
NDSchu777
Posts: 389
Joined: Sat Oct 06, 2001 3:29 am

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 5:19 am

how bout midex? they would definitely be at the top of this list compared to who's on there. or is this just rating the majors?
 
TimeForFlight
Posts: 261
Joined: Sun Feb 13, 2000 6:36 am

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 5:22 am

Southwest?! Over American and Delta?!? I hope this isn't based off in-flight meals!
 
Guest

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 7:40 am

This is just like the Consumer Reports article. It's based off DoT stats. Nothing more, nothing less. No flights were taken on any airlines to rate this, they just used data that anyone in the public could get, even me. The only main difference is that each one used a different formula to figure out the rankings.

That's also why JetBlue, Midwest Express, AirTran, etc. aren't on the report.
 
Guest

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 7:45 am

They pick the top 11 based upon total domestic passenger loads... so Frequentflier... American Eagle SHOULD be on the list as it is well above JetBlue in pax loads.

Cameron
 
Guest

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 7:52 am

Actually, the top list is airlines that either have more than $1 billion or 1% of total revenues of US airlines; I forget which one(I'm 95% sure it's the 1% of revenue). That's why sometimes it's 11 airlines, sometimes 10, etc.
 
AeroGlobeAir7
Posts: 569
Joined: Wed Jan 24, 2001 12:09 pm

TimeforFlight

Tue Apr 09, 2002 7:59 am

a few words. First of all, this is the top ten major airlines in terms of passenger loads and fleet size (??). Jetblue, AirTran, Midwest Express, etc are not up there due to their MUCH smaller size in comparison, although AirTran is certainly the closest of them to being on that list.
Second of all, TimeForFlight,. This survey is not based upon the food aboard aircraft, more so the overall customer satisfaction rate. And when you take that into account, Southwest is without question one of the best. The crews are always nice, casual, ready to help, and even joke around aboard the flights. Something you either don't see at all, or rarely ever see on the other majors (don't get me wrong here I'm not biased towards Southwest just because they're Kansas City's largest carrier....Delta and USAirways are two of my favorite airlines, mostly for nostalgic reasons, and Southwest comes in at 3rd). And the fares are low, turnarounds quick, no 6 hour layovers at ungodly airports like Detroit are involved. Southwest knows what the people, not the company wants, and thats how they've been so successful. You give the people what they want, they'll take it and run, Southwest's profits have skyrocketed compared to others in it's overall history, (Southwest IS considered the most successful airline in the history of mankind) and I doubt any airline will ever be able to 100% recreate the Southwest success story. In fact, I'm surprised to see Southwest at 4th even, I knew Alaska was good, but Northwest I didn't give that much credit to. Congrats to Alaska, Northwest, and the others. Keep it up, and maybe even make it better!  Smile/happy/getting dizzy


Andrew
AeroGlobeAir7
BABY BOEINGS ALL THE WAY!!!
FLY DELTA JETS!
 
bkkair
Posts: 384
Joined: Mon Aug 13, 2001 9:10 pm

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 8:01 am

This report is simply a rehash of DOT statistics. The report states "The resulting criteria include areas such as baggage handling, customer complaints, denied boardings and on-time arrivals." This "Airline Quality Report" is plagiarism at its worst.
 
nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 11:40 am

Just some professors who have wanted to get published (and continue doing so) for the past several years...you are right...completely invalid because they didn't taste delicous airline food offered by the majors...this survey counts wants frequent flyers consistently say is most important...the frequent traveller will often say..

"I want to be ontime, with my luggage, not bumped, and don't want to have to write a complaint letter"

and this survery reflects this.

AirTran, Jetblue etc need to be much larger operations before the DOT will keep stats for them.
 
oflove13
Posts: 113
Joined: Fri Mar 31, 2000 7:59 am

RE: 2001 Airline Quality Ratings Announced

Tue Apr 09, 2002 12:28 pm

being that i am a flight attendant for non of those airlines but i commerical on all of them i have to say this. Delta should be alot further down and so should US AIR. Continental, should be higher I never meet nastier flight attenants then there are on DELTA. talk about unplesant they take the cake, hands down.when i find out i have to fly delta i cring so do the other people work with. hell if u ask u we would put National and Frontier (who i think have really nice flight attendants and never had any problems with) ahead of Delta.
But i think all of these airlines can take some lessons from Singapore airlines now thats an airline.

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