a few words. First of all, this is the top ten major airlines in terms of passenger loads and fleet size (??). Jetblue, AirTran, Midwest Express, etc are not up there due to their MUCH smaller size in comparison, although AirTran is certainly the closest of them to being on that list.
Second of all, TimeForFlight,. This survey is not based upon the food aboard aircraft, more so the overall customer satisfaction rate. And when you take that into account, Southwest is without question one of the best. The crews are always nice, casual, ready to help, and even joke around aboard the flights. Something you either don't see at all, or rarely ever see on the other majors (don't get me wrong here I'm not biased towards Southwest just because they're Kansas City's largest carrier....Delta and USAirways are two of my favorite airlines, mostly for nostalgic reasons, and Southwest comes in at 3rd). And the fares are low, turnarounds quick, no 6 hour layovers at ungodly airports like Detroit are involved. Southwest knows what the people, not the company wants, and thats how they've been so successful. You give the people what they want, they'll take it and run, Southwest's profits have skyrocketed compared to others in it's overall history, (Southwest IS considered the most successful airline in the history of mankind) and I doubt any airline will ever be able to 100% recreate the Southwest success story. In fact, I'm surprised to see Southwest at 4th even, I knew Alaska was good, but Northwest I didn't give that much credit to. Congrats to Alaska, Northwest, and the others. Keep it up, and maybe even make it better!
BABY BOEINGS ALL THE WAY!!!
FLY DELTA JETS!