Phew..took a while to get throught that lot, however I do have a few comments:
1. Banning alcohol on board will NOT stop the air rage incidents on board aircraft.
2. This is not a problem limited to UK airlines.
3. Many air rage incidents stem from activities in the airport, which can be broken down easily:
a) Delays: Poor communication - pi**es everyone off, yet airlines seem to think they can get away with it.
: Representation - Customers need someone to answer their questions, not people who simply read from a sheet of paper, but people who actually UNDERSTAND what they are talking about and care about the people they are delivering the info to.
: Airport seating - Usually totally inadequate, which means customers are sleeping on floors before a flight, makes them real happy!!!!!!!
: Airport prices - Again usually expensive and again pi**es people off.
b)Cabin Crew: Attitude - If you are the last person to board(through no fault of your own, or not), is the sneer from the crew really justified?
: Customers who treat cabin crew as something left on the shoe after taking the dog out: As well as infuriating crew, it also angers other customers, sometimes prompting them to take action.
: Cabin Crew PA's - Give it a rest!!! I can read how much drinks and duty free are....I want to watch the movie!!!!
c)Customers: Stressed out from connections
: Personal problems
: Work difficulties
: Simple Ars**oles
d)NOT EVEN GOING INTO THE SMOKING DEBATE : Can Airlines sell patches??????
The Simple Fact of the matter is that over the last 10 years of MY flying career, peoples' expectations have changed. What was acceptable then, isnt now. There seems to be no way to change it. I have worked long haul for BA with free booze and charter where they pay for it and the customer is generally the same.
End of the day, what should air travel be?
It should be Safe, Comfortable and Enjoyable.....for ALL parties, customers and crew alike.....until that balance is met, I think problems will continue, as crew put up with less and less, and so do customers.