I will answer your questions.
- MIA a holiday destination? Yes, definitely, but a business destination as well. IB would never keep up an own hub at a destination where only low yield creating holiday travellers would go to.
And by the way, even if it was: all of IB's A340 and B742 have that bad seat pitch, not only two or three only operated on that route. So if you still regard MIA as a cheap holiday destination, what about New York, Chicago, Buenos Aires, Sao Paulo, Caracas, Bogota, Lima, Santiago, Rio de Janeiro or Quito? All these places get exactly the same planes with the same seat pitch, no matter if more or less cheap travellers are onboard. To summarize it, IB's seat pitch is bad on all long haul routes and really worse than others'. If you don't believe it, just try BA's B777s, or AF's B777s. Seat pitch there is great, also caused by a modern seat design. IB is NOT at the same level here, IB is worse than these and not "as good as any other European airline" as you claim. Have you flown BA's and AF's B777s yet? I have and I know what I'm talking about.
- "Price-quality-relationship": Yes, the fare was low. But AF was as low, and several other carriers were as low too. US Airways was even cheaper, and their A330 offers a really good pitch. And even if IB would have been the cheapest, it would not justify its ridiculous seat pitch. Because they also sell expensive tickets and no matter who pays what, the planes are all the same. Or do you think IB has some crowded A340s for low fares and some spacious A340s for high fares? No, all are the same.
- Food and service. Sorry, but IB's crews were the rudest I have ever experienced. Not only one FA behaved in that military style, but between six and eight on every flight. So, that cannot happen accidentally. I have NEVER met rude crew members on BA (even though I have had many more flights than on IB), and only once on AF.
They just offered us drinks twice on a long haul flight, and no meal cards. When they came along with the food I didn't understand their Spanish offer and I asked in English what they had, the 65 year old FA almost attacked me and shouted "CHICKEN or BEEF!". Sorry, but on BA or AF FAs have always been kind and helpful, they have never raised their voices or anything like that.
I could ask myself: am I in prison, or am I a paying passenger? Again I tell you: No, IB is NOT as good as other European airlines.
- Entertainment. Movies were quite boring and on the B742 the audio system didn't work. AF and BA give me PTVs with greater choice. IB doesn't offer anything like that. So, again, IB is NOT as good.
And I WILL never fly IB again - on long haul. That's what I said. And I can tell you what I meant: I will not choose them again when I have the option to choose. If they improve one day, perhaps. But not as long as the situation does not change.
And don't forget, what I said counts only for long haul service.
Why I chose IB? Because I still needed the B742 and the MD-87. The last one was good, and I even would not compalain so much about the B742. But there cannot be any justification for the bad service in general or the seat pitch (especially on the "modern" A340). Don't forget, nothing would have been different for higher fares and nothing is different for those who pay high fares. And other airlines who offer more are not necessarily more expensive as I already said.
IB is definitely worse than other European airlines such as BA and AF, and compared to Cathay or SIA they even are out of sight.
Me & You & a Plane Named Blue...