flymia
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How Bad Is Iberia?

Tue May 07, 2002 10:44 am

I will be flying Iberia in June. I will be flying from the Miami hub to Madrid. I will leave at 6:00 Pm in a old 747-200. Then on the retrun flight i will arrive at MIA at around 9:35 Pm. Probly in a A340, Since that is the plane they use to fly back to Madrid at 1:00 am. ANy way how bad will the flight to Madrid be. And i heard good things about there A340s. Is that true. And will i have a meal on the flight. Any other comments please.

Excuse my spelling.


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CV990A
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RE: How Bad Is Iberia?

Tue May 07, 2002 12:14 pm

I sorta flew them in October- PMI-BCN on a 734 opb Air Europa, but on an IB flight with their livery- too short a flight for any real service, but the flight crews did seem friendly. However, the seat pitch stunk! Had the flight been any longer than 25 minutes, it would have been pretty bad. The Air Nostrum CRJ I connected to was roomier than the 734. Apart from that though, it wasn't awful, and if the seat pitch is better on their long-haul equipment, I would consider flying them again.


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TCA256
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RE: How Bad Is Iberia?

Tue May 07, 2002 4:22 pm

Generally, they are pretty good on their European
routes...good meal, movies displayed depending on the length of the flight and very friendly hostesses. About
the intercontinental routes, well, I can just tell you that considering my very bad past experiences, I discard all IB deals at my Travel Agency...Last experience was on the leg Madrid-Mexico and back, I had very rude hostesses and minimal services...they vanished as soon as the meal was served and for the rest of the flight, we had to beg for drinks at their small desk at the back of the aircraft!
 
captaingomes
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RE: How Bad Is Iberia?

Tue May 07, 2002 8:38 pm

I have flown numerous times on Iberia short haul flights, between Malaga and Madrid, and between Madrid and Lisbon. All flights were quite good, service was good and the flight attendants were friendly. However, I have heard nothing but horror stories on their long haul flights. Hopefully they are improving in that area though. Probably too many senior crews on the long haul flights who don't give a damn about service.
"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
 
Udo
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Bad On Long Haul!

Tue May 07, 2002 8:43 pm

IB is very good on European routes, but really bad on long haul. I flew MAD-MIA (A340) and MIA-MAD (B742) in March and I was deeply disappointed.

Both the A340 and B742 had a bad seat pitch, possibly the worst I have ever experienced. And I'm not really tall...
Food was just average, no comparison to food on BA or AF. Flight attendants were not only old, but also quite rude. Their questions and orders sounded like military style. Entertainment wasn't really catching either.
Both flights really sucked, the only positive aspect was the low noise level inside the A340 cabin, but that's not an IB specific phenomenon...

I will never take IB on long haul again!


Regards
Udo
Me & You & a Plane Named Blue...
 
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DaV
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RE: How Bad Is Iberia?

Tue May 07, 2002 8:49 pm

I've flown them twice between MXP and MAD, their service it's average and crews very friendly, typical of south European people. I don't know anything about their long haul, but if it mirrors their European flight, they are ok, maybe not to the level of other and more expensive airlines, but still ok for me.

Rgds

DaV
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SQ325
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RE: How Bad Is Iberia?

Tue May 07, 2002 10:11 pm

I've flown on IB A320 FRA-MAD-FRA and in the A340 MAD-MIA-MAD.
European routes were not bad, good meal and friendly crew.
But the long haul experience suckes all the way. The cabin of the A340 was in a bad shape. I'm 193cm tall and i nearly died flying IB on long haul. On way from Mia to Mad we got one drink, if you asked for more it could be that you will get shot by a 55 year old bubble gum biting male FA.
I'll never fly IB on Long Haul again!
 
JAL
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RE: How Bad Is Iberia?

Tue May 07, 2002 10:33 pm

Have never flew with them yet but heard from friends that service are generally good but not great.
Work Hard But Play Harder
 
airsicknessbag
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RE: How Bad Is Iberia?

Tue May 07, 2002 10:36 pm

I´ve flown IB domestic several times, and I don´t have anything bad to tell about the service. Come to think of it, it´s because there was no service, not even a drink. The crew were rather rude, refused to talk English and were incompetent ("What do you mean, what type of plane we´re on? You mean there´s a difference between DC9 and MD87?"), the very old a/c´s interior was stained and worn out, the pitch was awful. Plus, they substituted mainline IB equipment with Aviaco planes without notice on about half of my flights.
All in all, I would fly IB again, because of the fare they offered plus they brought me to my destination safe and punctual.

Daniel Smile
 
alpere1
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RE: How Bad Is Iberia?

Tue May 07, 2002 11:01 pm

I flew Iberia many times in domestic and European flights, and I must say service is as good as other european airlines
I flew Iberia from BCN to JFK two years ago both flights on an A340 and food and service was ok as with other European airlines, the only drawback was cabin crew, like TCA256 said: "they vanished as soon as the meal was served and for the rest of the flight, we had to beg for drinks at their small desk at the back of the aircraft!"  Sad so very true!!
But mind you, seat pitch is as bad as other European airlines I flew on long haul flights like BA, KLM or LH,
or Asian airlines like Singapore Airlines. I've just arrived from Sydney flying all the way to Madrid with SQ and for me the only thing that made it different to IB, BA, KL, or LH was the PTVs and the fancy uniforms FAs wear.
I completely agree with Udo that "Flight attendants were not only old, but also quite rude. Their questions and orders sounded like military style" I think they should learn a bit more of passenger care on board, after all their transporting people, not cattle!

In short, IB's service complies with European standard service, in domestic, european and intercontinental routes, but I'd rather fly KLM, I think they have the best overall passenger care and service. IB is notorious for having a very bad care of passengers in airports, with missed connections, cancelled or delayed flights, it can be a real nightmare, I have experience of my own about that  Sad
 
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mighluss
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RE: How Bad Is Iberia?

Tue May 07, 2002 11:01 pm

As pointed in the most posts above, Iberia in shorthaul is good.

BCN-TLV in A320: good seatpitch, good food...

BCN-HAJ in CRJ: even better seatpitch, food...

Little (about 1/2 h.) delays in both...

but in long haul all reports I had from other people sound worse than mine.
Miquel.
 
bsergonomics
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RE: How Bad Is Iberia?

Tue May 07, 2002 11:03 pm

In summary, it ain't Singapore Airlines and it ain't Ryanair.
The definition of a 'Pessimist': an Optimist with experience...
 
alpere1
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RE: How Bad Is Iberia?

Wed May 08, 2002 12:09 am

Oh, come on! Singapore Airlines is not that good, they do have good marketing, advertisement campaigns etc. but having flown them recently for my very first time, I was quite disappointed, it's just as good as any european airline, IB included! I recognise IB's staff can be rude sometimes, but at least you get that feeling, with SIA's "Robots" there's no heart feeling..
 
JOSEMEX
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RE: How Bad Is Iberia?

Wed May 08, 2002 3:03 am


I have only flown IB within Spain and transatlantic. Domestic inflight service is quite good (although, I must admit, these have all been short haul flights). I have heard their european service is quite good.

Ground service is (at least in my experience) quite bad, particularly at MAD.

Their transatlantic in-flight service (at least until 5 or 6 years ago when I moved to other airlines for my MEX-MAD-MEX flights) is, IMHO, an absolute disgrace, at least on their 747's (I've heard the crews on their 340's are a bit younger and not as terrible). Delays, cancellation, and the rudest, most agressive, bellicose, ill-mannered crews you could ever imagine.
 
Sabena 690
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RE: How Bad Is Iberia?

Wed May 08, 2002 3:04 am

Iberia is not bad!!

Not one company can be called 'bad'.

They have a good service and a good fleet.
So I don't see any reason to complaint.

Rgds
Frederic
 
flymia
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RE: How Bad Is Iberia?

Wed May 08, 2002 5:32 am

Thanks for the info. I hope the flight isnt that bad. I would have flown AA but i had no choice.
"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
 
Flying Belgian
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RE: How Bad Is Iberia?

Fri May 10, 2002 9:44 pm

I've flown IB in the past BRU-AGP via BCN or MAD on M87, 320 & 727 and I found it wasn't too bad compared to other European carriers... But the FA's are indeed quite rude and arrogant. If I would have to fly long haul and to consider them I wouln't choose IB. Many other carriers are better than IB except to some Latin American destinations.
Moreover, I know from two friends working at IB that it is now more & more common to be refused at the boarding of an IB flight because of the huge overbooking they do on each flights... The king word at IB is also Waiting List !!!
Of course many other carriers do overbooking and WL but IB just doesn't seem to be able to manage it !!!


FB
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Tan Flyr
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RE: How Bad Is Iberia?

Fri May 10, 2002 9:52 pm

I have flown IB on flights from MAD to Africa and points in Europe and the short hauls are not bad. However, on the trans Atlantic you would be better on AA's flt from IA to MAD with MRTC. You will be much more comfortable.
 
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mighluss
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RE: How Bad Is Iberia?

Fri May 10, 2002 10:08 pm

About ground service, in BCN, I never had to do a line, always first place, they have a complete terminal with a bunch of counters... and is easy to find your gate...etc.
Miquel.
 
luzezito
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Flymia & Udo

Fri May 10, 2002 10:52 pm

Flymia's question already expresses some kind of prejudice. Iberia is a good airline, as good as any other European airline.
Udo, bear in mind that Miami is a tourist destination and so far point of origin of Iberia's hub to all of Central America. So it is understandable that a/c configuration could be tighter and this is also why their few 742's are used for the route.
Udo, then why did you choose Iberia? Could it be because it was fractionally cheaper than BA, LH or AF (if they fly there?)
I would bet that this is the case, so then keep price-quality relationship in mind!
Oh, and I really enjoyed your "I will never fly Iberia...", very telling.
I have flown IB longhaul and appreciated. Perhaps the inflight entertainment is worse than average, but food was good and flight attendants correct. I have done better flights but I wil never say never.
Quoniam Vita Brevis Est, Propera!
 
BBADXB
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RE: How Bad Is Iberia?

Sat May 11, 2002 5:25 am


According to what I have experienced, IBERIA ground handling at both BCN and MAD are very good... The nice ladies at the check-in counter and at the boarding gate counter were very friendly. Boy! Can't wait to return to Spain... ! ' Guess I have to wait till mid June at least!

Rgds.,
BBADXB  Wink/being sarcastic
 
wilcharl
Posts: 1153
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RE: How Bad Is Iberia?

Sat May 11, 2002 6:54 am

Its horrible, they dont turn the fasten seat belt signs off even on long flgihts, they don't always feed you, sometimes they don't bother catering the aircraft even on long hauls there are times when all the toilets are inop, they throw things at you if you complain... it really is bad


in all seriousness everyone has their own opinion, all i can say is they have very beautiful flight attendents
 
MAH4546
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RE: How Bad Is Iberia?

Sat May 11, 2002 7:01 am

Luzezito, LOL! Miami a tourist destination? From Madrid? LOL! MIA-MAD is a business route, along with many other MIA-Europe flights.
a.
 
rbtraveller
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RE: How Bad Is Iberia?

Sat May 11, 2002 1:07 pm

I have been flying a lot of times with Iberia and with the 340 they use. Normally the service is good, but the problem they face is that they can not garantee a standarized and equal service. Sometime you can catch an excellent flight, somedays a bad one.
 
Andie007
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RE: How Bad Is Iberia?

Sun May 12, 2002 1:11 am

Hi!
I'll be flying from DUS, Germany to Miami in September!

Which airline do you recommend me?
Air France? BA? LH? KL/NW? UA? AZ? ....
 
rey777
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RE: How Bad Is Iberia?

Sun May 12, 2002 7:17 pm

Iberia is not so bad if you consider the fact that it was a profitable company in 2001.
 
MAH4546
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RE: How Bad Is Iberia?

Mon May 13, 2002 12:05 am

Andie007, why not fly your own hometown airline, LTU? They have good service and you'll be able to fly non-stop. You just have to be able to do it on a Friday. If not, then I would suggest flying American Airlines with thier 777s via LHR or Swiss with MD11s via ZRH. If you want to fly a real classic, NW has DC10s on MIA-AMS until 12Sep02. It switches to a KLM MD11 the next day (and if you happen to book with NW/KLM, you may be able to experience two airlines).
a.
 
Udo
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And They Are Bad!

Mon May 13, 2002 7:51 pm

Luzezito,

I will answer your questions.

- MIA a holiday destination? Yes, definitely, but a business destination as well. IB would never keep up an own hub at a destination where only low yield creating holiday travellers would go to.
And by the way, even if it was: all of IB's A340 and B742 have that bad seat pitch, not only two or three only operated on that route. So if you still regard MIA as a cheap holiday destination, what about New York, Chicago, Buenos Aires, Sao Paulo, Caracas, Bogota, Lima, Santiago, Rio de Janeiro or Quito? All these places get exactly the same planes with the same seat pitch, no matter if more or less cheap travellers are onboard. To summarize it, IB's seat pitch is bad on all long haul routes and really worse than others'. If you don't believe it, just try BA's B777s, or AF's B777s. Seat pitch there is great, also caused by a modern seat design. IB is NOT at the same level here, IB is worse than these and not "as good as any other European airline" as you claim. Have you flown BA's and AF's B777s yet? I have and I know what I'm talking about.

- "Price-quality-relationship": Yes, the fare was low. But AF was as low, and several other carriers were as low too. US Airways was even cheaper, and their A330 offers a really good pitch. And even if IB would have been the cheapest, it would not justify its ridiculous seat pitch. Because they also sell expensive tickets and no matter who pays what, the planes are all the same. Or do you think IB has some crowded A340s for low fares and some spacious A340s for high fares? No, all are the same.

- Food and service. Sorry, but IB's crews were the rudest I have ever experienced. Not only one FA behaved in that military style, but between six and eight on every flight. So, that cannot happen accidentally. I have NEVER met rude crew members on BA (even though I have had many more flights than on IB), and only once on AF.
They just offered us drinks twice on a long haul flight, and no meal cards. When they came along with the food I didn't understand their Spanish offer and I asked in English what they had, the 65 year old FA almost attacked me and shouted "CHICKEN or BEEF!". Sorry, but on BA or AF FAs have always been kind and helpful, they have never raised their voices or anything like that.
I could ask myself: am I in prison, or am I a paying passenger? Again I tell you: No, IB is NOT as good as other European airlines.

- Entertainment. Movies were quite boring and on the B742 the audio system didn't work. AF and BA give me PTVs with greater choice. IB doesn't offer anything like that. So, again, IB is NOT as good.


And I WILL never fly IB again - on long haul. That's what I said. And I can tell you what I meant: I will not choose them again when I have the option to choose. If they improve one day, perhaps. But not as long as the situation does not change.
And don't forget, what I said counts only for long haul service.

Why I chose IB? Because I still needed the B742 and the MD-87. The last one was good, and I even would not compalain so much about the B742. But there cannot be any justification for the bad service in general or the seat pitch (especially on the "modern" A340). Don't forget, nothing would have been different for higher fares and nothing is different for those who pay high fares. And other airlines who offer more are not necessarily more expensive as I already said.


IB is definitely worse than other European airlines such as BA and AF, and compared to Cathay or SIA they even are out of sight.



Regards
Udo
Me & You & a Plane Named Blue...
 
mf3864
Posts: 117
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RE: How Bad Is Iberia?

Mon May 13, 2002 8:45 pm

Bad.

I flew them from JFK to MAD on a 747. The aircraft was filthy, the seats were very old and flat. I was in economy and my knees were hitting the back of the seat, and I am only 5'10". I took them because they code share with AA, and its all about the miles right?

So once past the 3 hour departure delay, I was seated on the plane, about midway back. I was 3 rows behind a galley. We were settling in, and the usual announcements were happening. An older woman walked up the aisle, and into the galley. She asked theflight attendant for some orange juice. The flight attendant barked at her saying "you must be in your seat for pushback" She asked again. The flight attendant spun her around, and shoved her back up the aisle. Just then, a younger woman came staggering down the aisle, and all three of them went into the galley. What followed was a loud thud, as if something hit the floor. it did. It seems that, the younger woman was diabetic, and needed sugar. Her mother was asking for the oj. Our flight was delayed another hour while medical personnel boarded the plane, and checked out the woman. The flight attended disappeared, and was not to be seen again. So, finally 4 hours late, we pushed back, and took off. The meal was served, but by then, it was too late to eat.

We took a hop flight from Madrid to Barcelona, also on IBERIA. It was fine. Much like the Delta, or US shuttle to NYC. The attendants were smiling, and pleasant.

Our return flight was from Barcelona to JFK on an A340. More generous seat pitch, and I wished we were on that both ways. The flight was uneventful, landing on time in JFK.

It seems to be IBERIA's routine to come through with the meal, then the attendants vanish. On both long haul flights you had to get up, and walk to the back of the plane to get a drink, or a snack. They had stuff laid out buffet style on a counter.

All in all, I would not fly them again. Ive had much better experiences on Air France, and KLM.

 
Krushny
Posts: 756
Joined: Sun Dec 24, 2000 4:22 am

RE: How Bad Is Iberia?

Mon May 13, 2002 9:19 pm

If IB is so bad, how is that I was not able to book a reservation for JFK-MAD for June 6th , while there were open seats on CO and DL ?
Usually for MAD-NYC route I prefer Iberia for these reasons :
- the 747 , faster and more comfortable.
- food
- IB Plus points
- can get the boarding passes in advance, no need to recheck in MAD-Barajas (terrible experience) for an intercontinental flight.
Of course there are cons :
- in flight service. IB usually puts its most senior personnel in intercontinental routes. Effcient but not pleasant. Their short haul is much better in this respect.
- bad crisis management.

 
richardw
Posts: 3135
Joined: Tue May 08, 2001 3:17 am

RE: How Bad Is Iberia?

Mon May 13, 2002 9:55 pm

If they are this bad, then they aren't up to OneWorld alliance standards, so why don't AA and BA do something about such bad service.
 
Shanti
Posts: 59
Joined: Thu Dec 30, 1999 2:41 am

RE: How Bad Is Iberia?

Mon May 13, 2002 10:24 pm

"Flight attendants were not only old, but also quite rude. Their questions and orders sounded like military style"

this could not be truer..... that is the way, sorry to say that but i flew IB several times from Europe to latin America (LIM, UIO, BOG, CAR), from MEX/MIA to MAD and that is the reality. It is not the elder F/A are a problem... it is their style, arrogant, rude... military is the right expression (... and I was a NAVY Officer....)

Their 742 is the oldest I ever flew, especially on the MIA MAD route....

Flights within Europe are not that bad but it is the overall IB attitude especially on board which is regrettable....


 
luzezito
Posts: 250
Joined: Mon May 07, 2001 11:46 pm

RE: How Bad Is Iberia?

Mon May 13, 2002 10:28 pm

I can only bow to the general opinion. I guess the rudeness and age of the F/A is a remnant of the company being state-run until recently. That has to change with time.
Quoniam Vita Brevis Est, Propera!
 
A330
Posts: 688
Joined: Wed May 19, 1999 12:31 am

RE: How Bad Is Iberia?

Mon May 13, 2002 11:28 pm

Bullshit, I have taken about 30 flights with them and almost every flight has been pleasant. On European flights, their catering in Eco. is the best I've experienced, and thrust me, I fly a lot...

IB is a good and safe carrier, people who say otherwise need to fly them more or should take Ryanair or greyhound to see the difference...
Shiek!
 
Udo
Posts: 4288
Joined: Tue May 18, 1999 5:16 pm

RE: How Bad Is Iberia?

Tue May 14, 2002 1:47 am

Ok, A330, how many long haul flights on IB have you had out of your more than 30?
And how many of them were in Economy?

As I said, there's a big difference between long and short hauls...


Regards
Udo


By the way, has IB started to compete with Ryanair or Greyhound? Don't mix up apples with peaches.
Their competition is AF or BA and not low cost carriers or bus companies...
Me & You & a Plane Named Blue...
 
Superfly
Posts: 37735
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RE: How Bad Is Iberia?

Tue May 14, 2002 2:24 am

Flymia:
I've flown Iberia 747-200s and it was a great experience. I don't why people slam this great airline.
You will be in for a great experience.



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vulindlela744
Posts: 428
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RE: How Bad Is Iberia?

Tue May 14, 2002 12:15 pm

One word, BAD!!!!!! Well, not really although I was not impressed. My flight from Mia to Mad was on an old 747-200. Loud and not very clean. The return flight was the A340 which was much nicer and almost empty. This was in the end of Oct of 2001 and people were still hesitant to fly. Good for me. More room. Ciao
PS The A340 is definately the quietest a/c I've ever been on and I've flown them all except the 777.

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