Topic Author
Posts: 234
Joined: Sun Oct 21, 2001 8:10 am

UA $5 Fares

Thu May 16, 2002 11:47 am

So yesterday UA had another problem with their computers and gave a whole lot of fares away for as low as $5. Anyone know what routes people booked? And yes, United is going to honor them.
Posts: 1140
Joined: Fri Mar 15, 2002 12:54 am

RE: UA $5 Fares

Thu May 16, 2002 12:24 pm

ALL the US fares were between 5 and 45$, and that's including tax! The glitch was between 11am and somewhere around 3pm, that's when I heard about it. Too late.
Posts: 4971
Joined: Tue May 18, 1999 11:55 am

RE: UA $5 Fares

Thu May 16, 2002 12:30 pm

Yeah I just heard it on the news too. I wish I could have been in on that when it happened haha.
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Joined: Sun May 13, 2001 4:35 pm

RE: UA $5 Fares

Thu May 16, 2002 1:20 pm

According to the Chicago Tribune, the $5.00 fare destinations were to San Francisco, Los Angeles and "a dozen other destinations." All flights originate from ORD, since the glitch was a result of tweaking United's computers to start advertising low fares from Chicago to rebuild traffic.

According to the Trib, this has also happened a couple of other times this year where passengers got a chance to book tickets to Paris, London and Hong Kong for $24.98. They apperntly sold 143 of those tickets. And those were honored too.

And also in August it happened again when 120 customers booked trips to Bombay from Chicago for $140 or $180. Again, those were honored as well. Wow, this would have been quite a mileage run.  Big thumbs up

As a frequent visitor myself, I sure would have loved the chance to have ogtten a hold of one of those super discounted tickets? If I did, do you think they would have let me upgrade to Biz? Big grin
Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
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Joined: Wed May 23, 2001 12:58 pm

RE: UA $5 Fares

Thu May 16, 2002 1:42 pm

Well the duplicate post said the UA was trying to offer $5.00 off on the fares. That would surely draw people in.
I frankly wonder if it was a glitch. Think how many people are going to go to the UA website hoping to find such a deal. I think they won't but one never knows. I tend to believe it was a rather astute bit of marketing. They got publicity at a very low price by selling empty seats. Stroke of genius.
The day you stop learning is the day you should die.
Posts: 176
Joined: Thu Nov 01, 2001 9:16 pm

RE: UA $5 Fares

Thu May 16, 2002 9:04 pm

yes, if it was done on purpose, very clever indeed

hats off to UA

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Joined: Sun Apr 30, 2000 12:37 pm

RE: UA $5 Fares

Thu May 16, 2002 11:12 pm

$5!!! It would cost more just to go to the airport than to fly!!!
Work Hard But Play Harder

RE: UA $5 Fares

Fri May 17, 2002 12:44 am

Another post is talking about how Go in the UK are offering flights for GBP5 including tax on purpose!
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Joined: Sun Feb 17, 2002 11:33 am

RE: UA $5 Fares

Fri May 17, 2002 1:34 am

i heard it was for 45 minutes and the flights were trans con flights.
but if it included more cities i dont know.i wish i knew how many tickets were sold.

ual 777 contrail
Posts: 3201
Joined: Sun May 13, 2001 4:35 pm

RE: UA $5 Fares

Sat May 18, 2002 6:07 am

No, this was not intentional. In fact here is an article explaining the glitch and what possibly could have caused it ...

Source: Chicago Tribune

Window of blame opens on $5 United tickets
A few industry experts are suggesting that the Internet ticketing problem experienced by United Airlines on Tuesday may be tied to a problem with the carrier's computers--rather than the Airline Tariff Publishing Co..

Airline Tariff Publishing of Herndon, Va., was created in the 1960s to independently handle the transmission of fare information to travel agents and reservations systems.

The company now also transmits the data to a variety of booking sites, including that of, because of federal regulations.

"We got the information [on United fares] correctly from ATPCO into our system," said a techie who helps run a competing Internet booking engine.

United officials have said the error was caused by the publishing company.

It is the third time in a little more than a year that United has inadvertently allowed customers to buy heavily discounted tickets. On Tuesday, nearly 1,000 round-trip tickets were sold for $5, plus various government taxes, during about 51 minutes over the lunch hour, said Rono Dutta, United's president.
Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!

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