MEA
Topic Author
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Qantas Telling Lies?

Mon May 27, 2002 10:18 pm

I found this on the QF website, wasn't AN the first airline in Australia to introduce self service kiosk?

Qantas customers fly through check-in
Brisbane, 27 May 2002 :

In a first for Australia, Qantas customers will soon be able to check-in themselves and their baggage at state-of-the-art, self-service kiosks.

The new QuickCheck kiosks will be introduced from August 2002 at Sydney and Melbourne airports.

Qantas Executive General Manager Sales and Marketing John Borghetti said QuickCheck was a unique, easy to use system that would reduce check-in times to less than one minute.

"Customers will be able to use QuickCheck to check-in, view a map of the aircraft seating plan and select a seat," Mr Borghetti said.

"QuickCheck will be easily accessible, located in the departure area of the terminal, and kiosks for customers without baggage will also be located in Qantas Club lounges and close to CityFlyer departure gates."

Qantas customer service representatives will be on hand to assist customers with the new check-in system.

He said QuickCheck would soon be available at other Australian domestic airports.

"In the future, QuickCheck will allow customers to make a new booking, check-in for their return journey, update their Frequent Flyer details and book accommodation," Mr Borghetti said.

"Qantas already offers check in facilities at Cityflyer desks, Qantas Valet, Qantas Club lounges and at the departure gate, in addition to check-in counters."

* Qantas QuickCheck image available via email on request

source: http://www.qantas.com.au/regions/dyn/au/publicaffairs/details?ArticleID=2002/may02/2708
 
Air Taiwan
Posts: 1498
Joined: Fri Dec 03, 1999 3:06 pm

RE: Qantas Telling Lies?

Mon May 27, 2002 11:01 pm

well, maybe they think we've forgotten AN already.

AN was first in E-checkins and E-tickets and many other products (PTVs in Y) that QF can't claim that they're the first one... but then now that AN's gone... I don't think there will be people writing to them about Ansett.... oh well, QF style

Jimmy
 
thadocta
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RE: Qantas Telling Lies?

Tue May 28, 2002 3:29 am

From memory, you could only use the AN self-check-in system if you only had cabin baggage - if you had checked baggage you could not use them. QF will let you use them with checked baggage, I suppose this is how they can claim it as an Australian first.

Dave
 
aussie_
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RE: Qantas Telling Lies?

Tue May 28, 2002 7:18 am

That is not the case. You could use the AN machines with baggage as well. I did so many times. The best feature is the seat selection... Beats manual check-in any day.
 
tsentsan
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RE: Qantas Telling Lies?

Tue May 28, 2002 8:06 am

Didnt AN's PTV's in Y class come with SIA's 747s??
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v jet
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RE: Qantas Telling Lies?

Tue May 28, 2002 9:56 am

Agree Dave. I thought it was only with cabin baggage only at the AN self service check in.
 
Guest

RE: Qantas Telling Lies?

Tue May 28, 2002 10:04 am

Guys,

Qantas is doing nothing new in my books. Bragging about something that other airlines have done for many years including AN.

BUT WAIT!! You can e-check in with baggage!

OMG - What an announcement! Absolutely ground breaking!

I can imagine the many ex AN pax who read these announcements and wonder at the hide of QF.

It's kind of like the "more crap in your lunch box" announcement. Nothing really new or innovative. QF FA's hate the wretched things!

mb
 
Skystar
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RE: Qantas Now Serving Tea & Coffee

Tue May 28, 2002 10:09 am

Can't wait for the next QF announcement:

"Qantas Airways is proud to announce that it is the first carrier to serve tea & coffee"

If you've read the latest AU travel columns, you'll know exactly what I mean.

Cheers,

Justin

(if you don't, well QF was making the excuse that suddenly after AN fell, that there was no longer enough time to do a tea service on 1hr long flights). They really ought to hire better spin doctors, but then, I suppose they can throw anything at us, given there's no real competition.
 
Guest

RE: Qantas Telling Lies?

Tue May 28, 2002 10:49 am

Big deal, US Airlines have had that for at least a year.
 
jsmith
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RE: Qantas Telling Lies?

Tue May 28, 2002 12:10 pm

Yet another good example of QF 'innovation' - where will it all end? This is usual behaviour by QF: introduce something 'new' to the public and then claim all the kudos for being innovative, when in reality they are merely copying or have expanded on what some other airline somewhere else has already pioneered (but the Australian public don't need to know that).

As the threads above indicate, in this case, that 'other' airline is just a little too close to home for QF!
 
v jet
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RE: Qantas Telling Lies?

Tue May 28, 2002 2:21 pm

Yaaawwwwnnnn. Oh dear nothing will please some folks Big grin
It has been publicly announced that they got the tea/coffee thing wrong. It is being reintroduced although I'm sure you'll all only complain it doesn't taste right.
 
jsmith
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RE: Qantas Telling Lies?

Tue May 28, 2002 2:38 pm

V-Jet - was waiting for you to surface on this thread!!  Smile I had no comments to make about the tea/coffee issue?
 
Guest

RE: Qantas Telling Lies?

Tue May 28, 2002 2:48 pm

Guys,

I actually read that tea/coffee is back on ALL flights as well as 2 choices of meals in the biz cabin plus tray meals for breakfast, lunch and dinner in Y.

The horrid boxes have been relegated to snack times with slightly bigger portions. Is this true?

I suppose we shouldn't complain too loudly as NZ have just announced they are ditching any service, including alcohol (except tea/coffer) on all their domestic routes come October.

mb
 
MEA
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RE: Qantas Telling Lies?

Tue May 28, 2002 3:35 pm

When did QF announce they would not serve tea or coffee on flights shorter then 1 hour?

They expect people to pay ridiculous amounts of money for flights under 1 hour & not even supply tea or coffee? Wouldn't the majority of these pax be business customers who expect this service anyway?

Go the Flying Kangaroo - the spirit of stupidity!
 
carnoc
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RE: Qantas Telling Lies?

Tue May 28, 2002 8:08 pm

Probably, Qantas should change its announcement to "Qantas Airways is the first carrier to introduce E-checkin after Ansett Australia closed earlier".

In fact, I totally agree that Qantas is absolutely cheating public, Ansett is certainly the first airline who introduced E-checkin in Australia and I have used for many times, even with checked baggage.
 
QANTASforever
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RE: Qantas Telling Lies?

Tue May 28, 2002 8:21 pm

I wish to god that people would actually read what's written properly!!

It said on the press release: "In a first for Australia, Qantas customers will soon be able to check-in themselves and their baggage at state-of-the-art, self-service kiosks"

Its a first in Australia for QANTAS customers. They didn't claim the whole thing was an Australian first.

Gee its true what they say about when you turn against something, that you will go to all ends to bully your foe. Even ignore evidence in this case.



Fighting for the glory of the Australian Republic.
 
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BNE
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RE: Qantas Telling Lies?

Tue May 28, 2002 8:41 pm

And what do we have here, the usual suspects, V Jet being very positive towards everything that Qantas says is good and on the other we have Mx5 telling us how good everything was when Ansett was around.

It is really quite funny with everyone taking up different sides of the fence. I really enjoy it as everyone has pretty good arguments on why there side of the story is correct.

Qantasforever said
It said on the press release: "In a first for Australia, Qantas customers will soon be able to check-in themselves and their baggage at state-of-the-art, self-service kiosks"

Its a first in Australia for QANTAS customers. They didn't claim the whole thing was an Australian first.


What you said was even more confusing. in a first for Australia, Qantas Passengers, I think there is a comma in there somewhere. Those Qantas and Virgin Blue marketers are starting to remind me of real estate agents or even used car salesman.

I will be able to check to see if the food portions on off peak flights on Qantas is any better this weekend and I will report back next week.

Why fly non stop when you can connect
 
Skystar
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RE: Pedantry

Tue May 28, 2002 9:37 pm

Well,

Its a first in Australia for QANTAS customers. They didn't claim the whole thing was an Australian first.

Therefore, if you are implying that it is a first for Qantas customers, who happen to be in Australia, you are therefore implying that Qantas passengers elsewhere have the QuickCheck (otherwise, it would not be a first exclusive to AU QF pax).

To the best of my knowledge, they do not. Therefore, QF is implying that they are the first in Australia. Otherwise, if it were a first for QF customers, it would simply be a first for QF customers.

Cheers,

Justin
 
v jet
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RE: Qantas Telling Lies?

Tue May 28, 2002 10:33 pm

Jsmith. Did I say you had anything to say on the tea/coffee issue?
 
MEA
Topic Author
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RE: Qantas Telling Lies?

Tue May 28, 2002 11:23 pm

I think when someone says "In a first for Australia," it indicates that they are offering a service no-one has offered before in Australia. Well they're not it's simple, AN was the first.

If only the people in QF management understood the meaning of innovation and leadership. You never know we may have an airline which comes up with it's own ideas & doesn't take nearly a decade to install an IFE system when most of your competitors have done so many years ago.
 
jsmith
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RE: Qantas Telling Lies?

Wed May 29, 2002 8:20 am

MEA - looks like I am not the only one that has been thinking this about QF? This sort of 'wait and see' approach that QF seems to always adopt is reflective of a number of QF management decisions over the past decade.

The only real way to get a 'reactive' airline like QF to do anything is for another airline to start to encroach, or threaten to encroach on an aspect of business that QF thinks might be of some value.

 
AJ
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RE: Qantas Telling Lies?

Wed May 29, 2002 8:27 am

At least Qantas is still flying.
 
MEA
Topic Author
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RE: Qantas Telling Lies?

Wed May 29, 2002 9:09 am

That's great AJ & I hope it does for many years to come. I just wish they were a market leader, rather then a follower.
 
miami1
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RE: Qantas Telling Lies?

Wed May 29, 2002 9:57 am

With the AN e-check in you had to go to another counter and have your bags tagged and sent on their way.... The QF ones print the label and you put it on yourself and then onto the conveyor.

Some guy had a pic... Might have been on here or Pprune. I dunno.

I haven't heard anything about trays coming back. And the last press release I saw said tea and coffee might not be available on some flights after 4pm... What that means is anyone's guess, remembering that FAs cannot serve coffee if there is no cups provided.

I hate those breakky boxes! Pax leave milk in them and throw it at you when you are taking it from them. Milk ends up spattered over the poor FA and other two pax!
 
tullamarine
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RE: Qantas Telling Lies?

Wed May 29, 2002 4:11 pm

I heard that QF were negotiating with the AN administrators to buy the old AN eCheck-In terminals so if that's the case, the features will be the same.

I fly QF (MEL-SYD-MEL) every fortnight and can guarantee that the food boxes remain and not all flights have a tea and coffee service. Trying to work out which flights do and which ones don't is almost impossible but I get the impression that QF want you to buy the grog so if the liquor service is available, tea and coffee probably aren't.
717,721/2,732/3/4/5/7/8/9,742/3/4,752/3,762/3,772,W,310,320/1,332/3,388,DC9,DC10,F28,F100,142,143,E90,CR2,D82/3/4,SF3,AT
 
aussie_
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RE: Qantas Telling Lies?

Wed May 29, 2002 6:20 pm

I thought they would be the same as the Ansett offering until I saw this (picture in link below). I don't know any airline with something quite like this... Looks expensive and a little unweildy I must say:

http://www.ozflight.com.au/images/qfquickcheck.gif

 
MEA
Topic Author
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RE: Qantas Telling Lies?

Wed May 29, 2002 9:30 pm

Could this possibly mean Qantas will reduce check in staff numbers? From the looks of the pic, it seems this could be the case.
 
PerthGloryFan
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RE: Qantas Telling Lies?

Wed May 29, 2002 11:32 pm

It's just more DYI dressed up as a novel hi-tech wonder so in the long run pax will pay more for a less personal service.
Cabin crew will be next to go, replaced by an automated trolley that will trundle up and down the aisle every hour dispensing stewed coffee and stale sandwiches whether you want it or not.

It's happening everywhere - the banks replaced human tellers with ATMs.
The classic TV advert a few years ago here in Oz was run by BP when their service ("gas" to our N. Am friends) stations went self-service. A bright young 20 something female pulls up, gets out of her car and puts the fuel nozzle in her tank, but the attendant is pruning the flowers or cleaning a sign out the front or something, so he has to "vault" over the pumps so as to quickly get inside to activate the pump - it was billed as as an "example" of the fast service you would now get from BP - but of course they deliberately missed the point - *real* service would have had the attendant actually fuel up the car for the customer not press a button on a computerised fuel pump.

Airlines are just joining in - and of course if you check in your own baggage yourself, the airline can be hardly held responsible if it doesn't get to your destination with you, can they? Think of all the associated costs that will save them!

PGF

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