hammer
Posts: 638
Joined: Wed Jul 11, 2001 9:02 am

Trouble In DTW

Mon Jun 03, 2002 9:57 pm

There is some problems with the new terminal in DTW...First, they have to re-do part of the C concourse where Airlink is...Reason, not enough seats/bathrooms...Second, still at the C concourse, there are no longer jetways up to the new CRJ aircraft..reason, operators are hitting the side of the planes causing damage...Third, not enough staff at the imagrations area, yesterday a NWA DC-10 and 744 got in at the same time, well they had nearly 700 people in the customs area and when FLT#67 from AMS landed the passengers were held on the plane for around 20-25 minutes...
 
DTW/ORD Fan!
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Joined: Fri Feb 09, 2001 4:44 am

RE: Trouble In DTW

Mon Jun 03, 2002 11:35 pm

Yeah, when I went by the international arrivals level of the new terminal a couple weeks ago, it didn't look as big as I expected it to be, but it is big enough I guess. How bad is the staff problem?? Well,at least we know one thing thats good, the intl. flights are full  Smile lol
 
Braniff727
Posts: 656
Joined: Sat Sep 23, 2000 2:25 am

RE: Trouble In DTW

Mon Jun 03, 2002 11:41 pm

The B and C concourses don't work like they had hoped, this is being corrected with the rebuilding of the C concourse to be an elevated concourse with 41 gates, and the B concourse will be expanded to have I believe 8 more gates. It doesn't work, so they are fixing it. For all you people that like to bash Northwest, here's proof that they DO listen and are committed to improving customer service.

As for the immigrations issue, that's your federal government at work, not NW. The facility is designed to handle 6 fully loaded 744's at a time. The lack of customs / immigrations staff is something that the government needs to look at.
Climbing
 
hammer
Posts: 638
Joined: Wed Jul 11, 2001 9:02 am

RE: Trouble In DTW

Tue Jun 04, 2002 8:40 am

I never said I was blaming NWA for the problems..hence the title of "trouble in DTW"...the staffing was very short for customs again today...the same problem happened again, but the weather in DTW didn't help much out either because of the ramp being closed for 20 minutes due to lightning...
 
azjubilee
Posts: 3376
Joined: Sat Apr 29, 2000 5:26 am

RE: Trouble In DTW

Wed Jun 05, 2002 8:28 am

Actually, the facility is able to handle 3,200 passengers, this equals 8 747s!!
The space theat the agents have on the C concourse to manuever the jetways up to the CRJs is VERY small. It's like trying to drive a 5 foot wide boat through a lane of 5 foot 3 inches wide. There isn't much room to play with and the jetways have been hitting the doors of the CRJ. Jetways will be back to the CRJ once the problems are resolved.




AZJ
 
usairways85
Posts: 3536
Joined: Fri Nov 16, 2001 11:59 am

RE: Trouble In DTW

Wed Jun 05, 2002 8:41 am

i believe this is a problem at phl too(when phl has fewer intl flts than dtw), especially when the new international terminal opens. there are not enough customs/immigrations staff to support all the flts
 
hammer
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Joined: Wed Jul 11, 2001 9:02 am

RE: Trouble In DTW

Wed Jun 05, 2002 9:55 am

AZJ-I realize that the facility can hold that but there staffing is so short...that is what is causing the delays...and today was the first day I saw a CRJ up to a jetway...there was only 1 though today...
 
HlywdCatft
Posts: 5232
Joined: Mon Jan 29, 2001 6:21 am

RE: Trouble In DTW

Wed Jun 05, 2002 1:46 pm

The problems in the International arrivals are not really Northwest's fault at all.

A. Not enough Immigration workers working. They have plenty of booths but not enough staff. Only 1/4 of the booths are used and that is during the big 12:00- 3:30 rush when arrivals from Nagoya, AMS, FRA, KIX, 2 NRTs and FCO arrive, often one after another or 3-4 at one time.

B. They have 7 carousels, that is better than the three they had at Berry, but still not enough if 3-4 flights arrive at once. Often 747 flights use 2 caroussels. AMS typically uses carousels 5 and 6, Tokyo 7-8, London and Frankfort 1-2, Nagoya and Osaka 2-3. Rome is new, I have seen them use 5-6 and also 7-8. Paris also uses 7-8.

C. Luggage carts- Smarte Carte is understaffed because they pay so low. Workers can't get carts back fast enough, no matter how hard they try. Often resulting in passengers when multiple flights come in not getting a cart.

D. Customs actually is pretty efficient. They often have agents walking around the luggage areas taking care of passengers right then and there.

E. One Northwest problem is in the transfer area where passengers recheck their luggage. The belts often break shutting down one lane backing passengers up for a long way.

F. Huntleigh security appears understaffed. They have 6 lanes, but the max ever open are 4. Of course the closed one always reads OPEN while the open ones don't say anything. Sometimes only 2 are open and there could be 3 flights going thru which makes a real clusterf*** down there.
 
RickB
Posts: 807
Joined: Mon May 19, 2003 3:11 am

RE: Trouble In DTW

Wed Jun 05, 2002 7:57 pm

How long is the rebuild scheduled to take? I tried to book a flight with AA from Newark to LAS last night and they have made me change the first flight to an earlier one as they are stating a minimum of 90 minutes connecting time !! I've now got nearly 3 hours sat in DFW !!

Rick
 
RickB
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RE: Trouble In DTW

Wed Jun 05, 2002 8:00 pm

Ooops - ignore me - read the message wrong !!
 
azjubilee
Posts: 3376
Joined: Sat Apr 29, 2000 5:26 am

RE: Trouble In DTW

Thu Jun 06, 2002 12:11 am

Hammer - I was just commenting about the statistic Branniff727 posted. It was said the customs facility was built to handle 6 747s... which is indeed not true, it's even better than that, and was built to accomodate 8 of them! Sorry if I wasn't clear.

I've read that phase II starts later this year with teh additional 9 gates on the B concourse first. When that is complete the C work will be done causing the CRJs and saabs to be hard stand a/c again. Hmmm... back to the good old golfcourse days again! Last time I was in DTW I saw some CRJs with jetbridges and some without. The no jetbridge policy is a Pinnacle thing, not Mesaba or Northwest. Saabs are back to using jetbridges after Mesaba redesigned the safety zones on the ramp for better placement of equipment and a better prop arc zone.

AZJ

 
fsuwxman
Posts: 435
Joined: Wed Jan 02, 2002 3:57 pm

RE: Trouble In DTW

Thu Jun 06, 2002 4:45 am

Sorry, this is not related to the topic, but are there any pictures on a.net of CRJ at a jetway, I have wanted to see how it works. Here in TLH we got to walk onto the tarmac from them.
ASOS... Another Shi#y Observation Station
 
cv640
Posts: 843
Joined: Wed Aug 30, 2000 8:10 pm

RE: Trouble In DTW

Thu Jun 06, 2002 5:52 am

About the CRJs and jetbridges. They can be hocked up in DTW as long as there are 2 retrained jetbridge operators, one to operate the bridge and another to spot. There have been far too many CRJs damaged for it to work any other way.

I do hope that the redesignis better thought out. The commuter terminal here is far too small already and will ony get worse. Going back to buses and the Golf courses doesn't exactly seem like the right way too go though. Oh well, maybe its time to go back to MEM or try MSP.
 
azjubilee
Posts: 3376
Joined: Sat Apr 29, 2000 5:26 am

RE: Trouble In DTW

Thu Jun 06, 2002 6:29 am

There was a total of 6 CRJs damaged in DTW in April. Only 1 of which was jetway damage.




AZJ
 
HlywdCatft
Posts: 5232
Joined: Mon Jan 29, 2001 6:21 am

RE: Trouble In DTW

Thu Jun 06, 2002 8:23 am

Isn't the only reason the old Mesaba concourse was called the Golfcourse was because it was in G concourse and in phoenetic codes G is refered to as GOLF?
 
azjubilee
Posts: 3376
Joined: Sat Apr 29, 2000 5:26 am

RE: Trouble In DTW

Thu Jun 06, 2002 12:47 pm

Actually there was an 9 hole golfcourse in our crew room, including the beer maid, golfcarts and cabana girls. Just kidding. Yes, we affectionately called our ramp the golcourse (phonetic alphabet for G and part of the word conCOURSE). We also called the corner parking area the "backyard," Ahhh... those days are missed! NOT!!!!!!!

Actually, I can't really complain that much. There were only 2 Avro parking spots on the golfcourse. The worst part was having an equipment swap from the golfcourse to C26 or vice versa. NW FAs and pilots complained about the F to C treck... that was a fun run compared to the DTW marathon we had to run on a regular basis. And always waiting for us was the "nice" NW gent wondering where we were.


AZJ