9V-SPK
Topic Author
Posts: 1576
Joined: Thu Aug 16, 2001 11:53 am

PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 1:03 pm

It's really good that airlines introduced PTVs in every seat. However I've heard tonnes of stories regarding to their PTVs that didn't work properly, broken or whatsoever. On my flight from SIN to HKG on SQ2 the PTV in my seat was not really working properly as I could not change the contrast of the screen, so at last i didn't even bother to watch any movies and tell the F.As. I'm just worried the passenger who's gonna take my seat on the HKG - SFO flight!

So how about you guys? Experienced any problems with your PTVs? So did they change you to another seat or got upgraded?

Best Regards
 
Shawn Patrick
Posts: 2465
Joined: Tue Jan 11, 2000 7:30 am

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 1:11 pm

Be lucky that such a service is offered.

No I've never had any problems with the PTVs
 
SOHK
Posts: 152
Joined: Fri Jul 13, 2001 3:15 pm

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 4:06 pm

It happened to me once on a Cathay 744 (B-HOY I think it was this a/c). I could not change mode on my PTV, ie. cannot change from TV to Info. Whenever I changed, the PTV just stopped responding. Then I told the F/A, she went to the main control and resetted my PTV. But the same happened after that, so I asked her to reset it one more time after I tested that, then I stayed on one mode for the rest of the flight. If I remebered correctly, that a/c went to Vancouver next.
But that was the only time that I've encounted problems with PTVs. Overall I reckon PTVs are a great idea.
Best regards,


SOHK
 
Greg
Posts: 5539
Joined: Sat May 28, 2005 1:11 am

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:25 pm

Some problems in biz class...
UA changed my seat...
BA changed my seat...
Oddly, SQ male cabin attendant/purser (?) actually adjusted the unit until it worked.

PTV is the best invention in cabin service in the last ten years.
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:32 pm

PTV is the best invention in cabin service in the last ten years.

Even when it doesn't work?
 
Singapore 777
Posts: 980
Joined: Sat May 29, 1999 3:00 pm

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:35 pm

My PTV worked on the ground but flickered off after a while. Stewardess came and reset it twice or thrice and gave up, upgraded me to Business.
 
Udo
Posts: 4288
Joined: Tue May 18, 1999 5:16 pm

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:40 pm

Yes, it's the best innovation in Y-class ever. even if one doesn't work at a certain time. Shit can happen, but it's always better to have 299 working PTVs out of 300 instead of having none at all. There's always the possibility to change a seat.


Regards
Udo
Me & You & a Plane Named Blue...
 
KM732
Posts: 228
Joined: Sun Jul 15, 2001 6:34 pm

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:45 pm

Hi!
I just flew on Singapore Airlines (747-400) and have to say that I really enjoyed my PTV. I had the map displayed most of the time and got up from my seat whenever there was a bigger city or island to photograph. So you don´t have to stare out of the window all the time and you always know exactly where you are (and what is on the photo). That´s great!
They had to reset the system once though, just before landing in FRA. Maybe it was because of the guy in the row next to me who played the Nintendo games for nearly 12 hours...  Smile

Best regards, KM732
 
mandala499
Posts: 6460
Joined: Wed Aug 29, 2001 8:47 pm

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:47 pm

PTVs are NOT a good invention when the cabin crew decides to disappear inbetween meals... especially it takes 30 mins to get one to come to your seat with a real SOUR face. *It's the "Why can't you just watch the PTV and leave us alone" attitude*

Not often, but more often than pre-PTV days. Otherwise, PTVs are great.

Mandala499
When losing situational awareness, pray Cumulus Granitus isn't nearby !
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:47 pm

One or two that are inoperative on a not so full flight may not be too bad. But what happens when several fail, or the flight is full? How much "compensation" will be required by the airlines when someone writes in to complain that their TV didn't work? What's the threshold of inoperative TV's before an airline will cancel the flight of an otherwise airworthy aircraft?
 
Udo
Posts: 4288
Joined: Tue May 18, 1999 5:16 pm

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:52 pm

Yes, yes, yes. It is possible that the whole system can crash, but then, well it's bad luck. The chances to have an inoperative system on the next flight again are not very high.
It's no catastrophy when a system doesn't work at a certain time. In such a case it would be just a flight as you ALWAYS get it on LH, KL, AZ, IB or whatever...


Regards
Udo
Me & You & a Plane Named Blue...
 
Udo
Posts: 4288
Joined: Tue May 18, 1999 5:16 pm

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 10:56 pm

Ok, Mandala, which airline gave you that experience? I have so far flown AF, BA, CX, SQ and UA with PTVs and I have never felt that service levels had decreased.
Especially CX was just great, their cabin crew just cared at the most possible level. BA's cabin crew was very nice as well.

I don't see a relation between PTVs and decreasing FA service. Maybe you had a bad airline or a bad FA...


Regards
Udo
Me & You & a Plane Named Blue...
 
mandala499
Posts: 6460
Joined: Wed Aug 29, 2001 8:47 pm

RE: PTVs - Love Them, Also Hate Them?

Wed Jun 26, 2002 11:10 pm

Udo,

Believe it or not, it was SQ. My SQ cabin crew friend said that some of her colleagues possess such attitudes. SQ have however, have improved since the last conversation I had regarding the PTVs.

My friend said it's mainly to do with their work schedules not the PTVs... When the crew is tired, they really do wish for the pax to just sit and watch the PTVs. I can't blame them after seeing how bad some of their schedules can be. Better working schedules = Better crew attitude...

The chances of meeting such bad crewmember is pretty low on SQ, and the last few flights had none of the ptv sour puss crewmembers.

Mandala499
When losing situational awareness, pray Cumulus Granitus isn't nearby !
 
VgnAtl747
Posts: 1333
Joined: Fri Apr 06, 2001 3:59 am

RE: PTVs - Love Them, Also Hate Them?

Thu Jun 27, 2002 4:48 am

Once on VS, the passenger seated in front of me had a problem with his PTV. He requested another seat, but since the plane was totally full, and there wasn't a single seat available in any class, the flight attendent gave him an extra portable TV from Premium Economy and let him pick out the movie(s) he wnated to watch.
Work Hard. Fly Right. Continental Airlines
 
mls515
Posts: 2955
Joined: Mon Jun 26, 2000 5:56 am

RE: PTVs - Love Them, Also Hate Them?

Thu Jun 27, 2002 6:14 am



The PTVs I had on VS didn't have buttons working well enough to play games but for movies they were fine.

My brother-in-law flew ORD-AMS-ORD and the PTVs didn't work both ways. Now that would suck. I take it they can't show main screen movies either when the whole thing is down.
 
jesseycy
Posts: 322
Joined: Fri Aug 03, 2001 2:15 pm

RE: PTVs - Love Them, Also Hate Them?

Thu Jun 27, 2002 7:02 am

Mls515, one time I was on an SQ flight, the whoe system was down. So they went back to Pre-PTV days, and just showed a movie on the mainscreen......

PTVs, what on earth will make you hate them? If you dislike it, just switch it off!
 
aussiestu
Posts: 752
Joined: Tue Mar 20, 2001 7:32 pm

RE: PTVs - Love Them, Also Hate Them?

Thu Jun 27, 2002 7:17 am


PTVs love them or hate them? Well its like so many other things with flying these days. If it works its great, if it doesn't then there are those that will scream and shout and make a fuss and then there are those that just think oh well and go back to reading a book or looking out the window or who enjoy the quiet time and rest. Its interesting to work in this new environment and see how people react. There are those that throw their toys out of the pram and demand an upgrade, not just a seat change but an upgrade. Then others who tell you of the problem and then if you can get it fixed, there is a reset button, are grateful and if you cannot fix just find a spare seat or just go back to reading or listening to the music provided. Whatever if it works on the day be thankful and if it doesn't work then just get on with it. Do we want to go back to huge screen overhead? Not likely. I have to say LOVE THEM!
 
NYC-air
Posts: 140
Joined: Wed Mar 08, 2000 6:59 am

RE: PTVs - Love Them, Also Hate Them?

Thu Jun 27, 2002 2:44 pm

While flying Virgin JFK-LHR in economy on an A340 in March I couldn't get the audio to work for movies. It didn't bother me so much since the video games worked perfectly (with sound) and I had wanted to get some sleep. Nonetheless, when I asked for help the head FA apologized profusely and immediately offered me 25 pounds duty free -- I promtly accepted the offer.

~NYC-AIR

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