AA 777
Topic Author
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American Airlines

Wed Jul 03, 2002 12:24 pm

Hello everyone,

What do you think that American Airlines could do to make the airline better? (i.e. service, planes, food, in-flight entertainment or anything else)

AA 777
Matt
CRJ-700 FO
 
cosync
Posts: 635
Joined: Sat Nov 17, 2001 7:53 pm

RE: American Airlines

Wed Jul 03, 2002 12:34 pm

they should let kids into the cockpit. not like a kids gonna take over the plane is it.
 
uprightNlocked
Posts: 120
Joined: Wed Apr 05, 2000 2:02 am

RE: American Airlines

Wed Jul 03, 2002 12:49 pm

1. Retire the MD-80's.
2. Start serving snacks again
3. Better inflight entertainment (ie dump CBS - switch to Satelite like Jet Blue)
4. Add additional Oneworld partners to service more of Eurpoe and Asia....BA and CX are good but have to stop in HKG or LHR and AA does not even serve HKG)

 
blink182
Posts: 5278
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RE: American Airlines

Wed Jul 03, 2002 1:12 pm

1. Put aisle mounted TV's in the MD-83s. The MD-82's don't really have the need for them, but having flown DFW-YVR-DFW on an MD-83, it was pretty boring without any inflight entertainment offered. The F100s don't really need them as they are flying identical routes to the '82s.

2. No more "Eye on American." Switch to BBC America or BBC World or even ABC or NBC. CBS is pretty lame in terms of inflight entertainment.

3.PTVs in the 767s. I know PTV's aren't a necessity, and I can survive without them, but with the 767s working alongside the 777s as an international workhorse, I think there is enough demand for PTV's.

4.Build a true international gateway. Yes, Chicago and New York see tons of European flights(especially Chicago), Miami sees Latin America, and San Jose sees Asia with DFW seeing bits and pieces of each. I think if the time ever comes, it might not hurt to try to build an international gateway. My best bet would be Chicago.

5. More international services. AA is relying too much on their partners by letting them operate services instead of AA. I would love to see AA in SYD and HKG to help out Qantas and maybe even AA in TPE or BKK to help out Eva Air and China Eastern. I would love to see American add Dublin and Helsinki to help out Aer Lingus and Finnair. Canada, AA is invisible there. I am surprised that when CP was bought by AC, American did not beef up Canada services except for a small bit.

6. TWA's assets. Use them if you have to, TWA has a ton of them at AA's use.

7. Bring back food service. AA actually served stuff worth eating!

8. FA uniforms. Some of the uglier ones, end of story.

blink
Give me a break, I created this username when I was a kid...
 
Dazed767
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RE: American Airlines

Wed Jul 03, 2002 1:17 pm

Snacks would be nice on 2+ hour flights.

Now, why should they retire the MD80? They have (200+ now?), and they are fairly young.
 
Ryefly
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RE: American Airlines

Wed Jul 03, 2002 1:33 pm

If your gonna put aisle mounted TV's in the MD-83s it should be the entire fleet and maybe select F-100 aircraft also. I have been on some long 3 hour F-100 flights with AA.
 
LMP737
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RE: American Airlines

Wed Jul 03, 2002 1:51 pm

Don't get rid of what little food service that is left. If anything the food service needs to be improved. AA along with One World needs to sign up more members. My first pick would be Japan Airlines.
Never take financial advice from co-workers.
 
ripcordd
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RE: American Airlines

Wed Jul 03, 2002 1:55 pm

I agree i direct tv would be awsome to go alongside their mrtc product, and probably would make an unbeatable product, also ptv in every seat on every plane people love them. time flys by when you have them.... Snacks would be great like a bag of chips candy bar or even some carrots and dip. Market your product better in your hub airports, serve real chicago food on flights from chicago etc. I believe UA tried this to a limited extent.
 
AA737-823
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Dazed 767

Wed Jul 03, 2002 1:58 pm

okay, just to fill you in they have over FOUR HUNDRED MD-80 type aircraft in svc. It was like... 275 before TWA, and I think TWA had about 125 so that's 400. It might not be quite that many that TWA had, but it is close to 400.

I just flew AA DFW-HNL and back. Here are some suggestions:

Put toilet paper and hand towels in the lavatories.
Work on menu selections; "chicken or beef" doesn't sound appealing. "Zesty chicken or Beef Teriyaki" sounds much better. The food itself was a little lackluster as well. My beef was EXTREMELY fatty. Also, on the flight home which was nearly eight hours in duration, they served us only once. I apologize for being the typical American (if apology is necessary, but wait- this is AMERICAN airlines) but I like to eat more than once in an eight hour period. Heck, even a bag of peanuts would have been a good start. They served us one hour into the flight and never came back.
Improve IFE on flights. On other airlines- USAirways, United to be exact- I have at least got flip down LCDs on many domestic flights. American offers no such amenities on the VAST (MD-80) majority of flights, including those flights which last 3 hours, like DFW-DCA. People might say, "hey you are an enthusiast, you don't need IFE on a plane." Well, that's true for the first two hours, THEN I am looking for stuff to do. And on a plane that offers a chair and a meal tray, it's tough to find anything to do. Ooh- another cumulus cloud. Delta has audio AND visual on it's MD-90-30s, so SURELY AA coudl do it on the '80s.
Clean planes more thoroughly. Both 767-300s I flew on were slightly dirty. Crumbs ground into the crack between carpet and wall panel. On previous flights, it has not been uncommon to find my feet stuck to the floor.

There are other, personal things I think AA should do to improve- like refund my 30,000 AAdvantage miles that they took from my account and claim to have credited back one month ago but still haven't... but they're personal and not service oriented.

I fly AA quite a bit. Most of the time, I would even say. And they're usually what I consider "average." But when United gives me a full meal (full airline meal, I should admit) rather than American's Bistro offering, it's just one more reason to look elsewhere for my travel needs.

Randy
 
Adam84
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RE: American Airlines

Wed Jul 03, 2002 2:35 pm

The only think they should improve is their seats. I am sorry but just because you slap an adjustable headrest on a $hitty seat does not mean it is ergonomically correct. My lower back was killing me during my trip with them.

By the way, the adjustable headrests on all my flights would not stay in position. I would pull it up and it would just work its way back down. The old seats that still remain in the F100's far surpass the new ones in comfort (but they are ugly as all sin).

Other then that all is well. I found DFW and ORD to be extremely nice and easily navigable hubs, MRTC rocks and I love the way their airplanes look.
 
SESGDL
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RE: American Airlines

Wed Jul 03, 2002 3:09 pm

AA737-823,

American owns about 360 MD-80s. AA owned about 260 aircraft, and TWA owned 103 MD-82/83 aircraft.
 
airworthy
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RE: American Airlines

Wed Jul 03, 2002 3:11 pm

Do NOTHING.

AA is fine as it is, and this is from a die-hard United fan for life.

BTW, I am a Platinum on AA.
 
blink182
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RE: American Airlines

Thu Jul 04, 2002 12:23 am

Adam84- I am not sure you are alone. I for one have noticed this myself. Also, I think I read here a few months ago from an AA employee that AA management is not too happy with the seat manufacturer, so that maybe the hold up for the 757s,A300s, and F100s and other types that have not yet received the new interiors.
My list may sound a little long for my beloved AA, but all in all, I think they are one of the better US based airlines. I have noticed that on international longhauls, they are quite good compared to the European airlines.
Regarding the MD-80s, they might have to start sooner than later as they will take a long time to retire. I for one love the MD-80s, so I am in no hurry for them to leave. I actually fly on one to Boston on August 9.

blink
Give me a break, I created this username when I was a kid...
 
BR715-A1-30
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RE: American Airlines

Thu Jul 04, 2002 12:28 am

1. They should bring back the MD90s
2. They should bring back the 717s
3. They should retire the fairly new, but rust box F-100
4. They should fly to Disneyland. (Thank you for choosing ConAir)
Puhdiddle
 
UALbrat
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RE: American Airlines

Thu Jul 04, 2002 12:43 am

AA is great -- I've not flown them beyond the U.S. for for domestic hops I'm a big fan as long as they stick with MRTC! (I have to agree about the food, though, at least make the BBags a little more substantial.)

But if what happened to me last month is at all typical they need to upgrade their check-in operation at SFO, at least during the morning rush...
 
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ATA L1011
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RE: American Airlines

Thu Jul 04, 2002 12:59 am

MD80's are bread and butter for AA and will be around for along time. Some Inflight entertainment will probabably come around at some point on them.
Treat others as you expect to be treated!
 
brett80211
Posts: 264
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RE: American Airlines

Thu Jul 04, 2002 1:03 am

I flew American just a while ago, I loved it. The F/A's were so nice, they werent like other FA's ive had on other airlines, the came thought the cabin many times, they would just strike up conversations with anyone. American All the way!
 
LMP737
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RE: American Airlines

Thu Jul 04, 2002 3:05 am

BR715:

If you knew anything about the MD-90 you would not be saying that AA should bring them back. The MD-90 had one of the worse dispatch reliability rates in the AA fleet. With it's quirky electrical system it was not uncommon to have three out the five MD-90's AA had to be out of service. Never mind the fact that the MD-90 has different engines than the MD-90. Along with different avionics.

As for the 717, I to would like to see the 717 replace the F-100. However it's not practical right now to do that. In order to do that AA would have to buy/lease another 40 aircraft. Considering the current situation that would not be advisable. The F-100's are already bought and paid for.
Never take financial advice from co-workers.
 
Dazed767
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RE: American Airlines

Thu Jul 04, 2002 3:54 am

From what I read, they will cut the fleet down from 14 (well 13 now since the 727 is gone) to only 7. When will this happen (2+ years I'm guessing?) My guess is the F-100/A300 would go, the ATR's from eagle etc.
 
mf3864
Posts: 117
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RE: American Airlines

Thu Jul 04, 2002 4:06 am

I have over 300k miles on AA. And I have worked for over 10 years in a customer focused industry. I would suggest:

- Replace the "first class" seats on domestic 2/class planes. The two class 767-300 I took to Honolulu had awful first class seats. The fake-fur inserts were matted like an old stuffed animal... gross. (The service was quite good though, nice flight attendants, edible food)

- If you're going to give me plastic silverware, why give me glass bottles? I could just as easily smash the bottle, and use a piece of glass to stab or cut someone as I could a flimsy butter knife. HELLO

- I know people here are sick of hearing about "no in-flight entertainment" but, you know what, if JetBlue can offer it at their prices, why cant the majors? You get tv on a 30 minute shuttle flight to NY... I dont expect 300 channels but, for goodness sakes, throw me a crumb.

- Stick to your guns on the 5 minute rule. If you ain't in your seat 5 minutes to departure time, the door shuts. End of story.

- 5$ for headsets??? You cant be that desperate

- First class passengers should be able to use the Admirals club if they are flying more than 3 hours. Im flying from Boston to Honolulu and I cant use the club??? Whats up with that?

The only thing that differentiates you from United, or Continental is your product. Your product is the whole flying experience, seat, food, entertainment, courtesy of your employees, etc... Not just having free USA Today.

 
flyingbronco05
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RE: American Airlines

Thu Jul 04, 2002 5:10 am

1. Retire the MD-80's.

Are you crazy? What planes would AA get to replace all 300+ MD-80's? AA should put IFE in the Super 80's. AA should bring food back for those 3+ hour flights like from ORD-LGB. I also think they should keep the 717. Those planes would be better for routes such as ORD-DFW and DFW to LAX, SNA, and ONT. Does AA really fill a MD 80 on those routes?
Never Trust Your Fuel Gauge
 
KALB
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RE: American Airlines

Thu Jul 04, 2002 5:18 am

MD-90s were never in the AA fleet, except for the ex-Reno birds. Why bring back a plane that is pretty much an orphan?
 
Adam84
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RE: American Airlines

Thu Jul 04, 2002 5:18 am

UAL brat: I recently (June 22) flew out on AA38 from SFO. I was advised a 2 hr prior checkin time. There was a massive queue already forming when I arrived, but there was only one agent working (at about 4:30AM for a 6:20AM deparuture) eventually 3 more agents rolled up. The agent I got (an overweight, nearly bald guy) was a complete asshole, I would have cussed him out and slapped him around a bit but I did want to go on vacation that day.

 
blink182
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RE: American Airlines

Thu Jul 04, 2002 5:33 am

Flyingbronco- a 717 flying ORD-DFW-ORD? You've gotta be kidding me. Having flown this route before, those flights are absolutely packed to the brim on the MD-80. You would think that this route would be quieter as it is between AA's #1 and #2 hubs, but those flights are absolutely packed to the seams(or screws for a plane).

blink
Give me a break, I created this username when I was a kid...
 
UALbrat
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RE: American Airlines

Thu Jul 04, 2002 5:39 am

Thanks, Adam84; I thought maybe it was just me or maybe it was just June 14, but apparently it happens frequently at SFO in the a.m.

When I had my horrible experience (which takes up the first chunk of a trip report, http://www.airliners.net/discussions/trip_reports/read.main/21849/ the AA people were nice enough, there just weren't enough of them!!

 
sllevin
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RE: American Airlines

Thu Jul 04, 2002 5:54 am

I'd like to see AA replace the MD-80's with 737-800's -- they are very nice and have reasonable (for short legs) entertainment. They are also quieter and smoother as a whole aircraft (yes, the MD-80's are quieter up front, but not by row 23), and have more F seats, leading to...they should make it cheaper to upgrade. Not necessarily free, like CO/NW, because then often Gold members wouldn't be able to upgrade, but I wouldn't mind seeing upgrade coupons down to 20 bucks (making transcon upgrades $240 r/t).

The F-100's I actually like to fly; they seem nicer and smoother than the MD-80's; perhaps because they are newer. Once they are refitted with the newer seats, they'll be far better than any 717 would be.

Steve
 
RWally
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RE: American Airlines

Thu Jul 04, 2002 7:47 am

AA is overall a great airline. However, I do agree they need to get rid of CBS and their inflight service. I think they should go NBC, but NBC and United are linked up. I agree with others to go with DIRECTV.

RWally
 
star_world
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RE: American Airlines

Thu Jul 04, 2002 8:01 am

Blink182 - I'm totally confused as to why you think a flight between ORD and DFW would be quiet because it's between their two main hubs - that makes no sense whatsoever! Any airline that has multiple hubs like this will typically see an extremely high volume of traffic on those connecting routes. You also see this with UA for example; routes like ORD-DEN and ORD-SFO are most likely to have 777 or 747 service, just to handle the capacity that exists between them!

star_world
 
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American 767
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RE: American Airlines

Thu Jul 04, 2002 8:36 am

I'm very happy with American. They treat me right. However there are two things, as discussed in some of the above posts, American should improve:
1-install PTV's on every seat in 767-300's with the same entertainement features there are on the 777
2-give snacks in economy class in addition to beverage service on domestic flights longer than two hours. Two months ago, I flew from Chicago to Fort Lauderdale in economy, and then from Fort Lauderdale to NY La Guardia again in economy, all I was given to eat was a bag of pretzels on both of those flights. I was expecting something like a burrito, a salad, a sandwich or a pizza with my drink, on those three-hour flights. Well, at least I got a soda.

I don't think American will get rid of the MD-80's anytime soon because, as discussed many times before, there are a lot of them in the fleet, over 350 of them, and the youngest one is only two years old. So you can be sure that in ten years from now, American will still have MD-80's. The retirement will likely start in the mid 2000's. I like the Super 80 of American, especially since they have the new interiors. I've flown on three of them during my last trip (two of which I talk above, the third one was from La Guardia to Chicago, on that one I was in First) and I will certainly fly with pleasure on many more of them all with American. I would always intend to get that one, although I like all types, when I take a domestic flight. I would choose that one over the 757 or 737-800 because it's a pleasant aircraft to fly on. What I like about it is the take off. It rises quickly and quietly.
The other aircraft I have enjoyed a lot is the Embraer 135, it's a very modern and quiet airplane. I flew on one from La Guardia to Detroit.

Long term fleet planning for the next decade, that's what it should be:
MD-80
B737-800 (and maybe 600's and 700's)
B757
B767
B777
Embraer 135/145 for American Eagle
That would be a great fleet.

If I had to take a second username, it would be AAsuper80@LGA for three reasons:
1-American Airlines is my loved one, always
2-I like the Super80
3-New York is my second home

Ben Soriano
Brussels Belgium


Ben Soriano
 
GD727
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RE: American Airlines

Thu Jul 04, 2002 9:41 am

I think they should replace the A300's with 764's! Just a thought.

-GD727
Mmmm forbidden donut.
 
blink182
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RE: American Airlines

Thu Jul 04, 2002 10:39 am

Star_World-
I said that because at one hub, there are a lot of destinations, and at another, the same story. So if you link two hubs together, you probably have a whole lot of overlap in cities served, so that might make the flights less crowded. That is my thinking.

Regarding new interiors- I am flying a 757 in about 2 weeks and on the return(in about 4 weeks) I will be on a 757 too. I will let you know which interiors were in through my trip report.

blink
Give me a break, I created this username when I was a kid...
 
738_Driver
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RE: American Airlines

Thu Jul 04, 2002 11:33 am

Dazed767,

The reduction from 14 fleet types to seven INCLUDED the 727, MD-87, MD-90, DC-9, 717, DC-10 and MD-11. AA is already down to the 7 fleet types. F-100, MD-80, 737, 757, 767, 777 and A-300.
 
Ryefly
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RE: American Airlines

Thu Jul 04, 2002 1:14 pm

I wish a full fare airline such as American would take a chance and offer one flat fare and one walk up fare for coach, business class, and first class all with out the B.S. restrictions such as over night a Saturday night etc. All these different airlines prices and hidden charges for the same flight are confusing and frusterating for passengers. Just make up something simple that everyone can understand.
 
Lemieux66
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RE: American Airlines

Thu Jul 04, 2002 4:29 pm

764's are out due to the fact that they're a different rating then the 763's and would require new training/simulators/certifications for pilots. More cost for not that much gain.
 
blink182
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RE: American Airlines

Fri Jul 05, 2002 7:11 am

Lemieux66(nice username btw)-
Also, if range has a factor, the 764 is shorter ranged than the 763.

blink
Give me a break, I created this username when I was a kid...
 
PSU.DTW.SCE
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RE: American Airlines

Mon Jul 08, 2002 4:32 am

Sorry, but this is all wishful thinking folks. I agree with some comments, but let the facts be the facts. AA is hurting, losing lots of cash on a daily basis. Carty has acknowledged the fact that they need to make massive changes in their business plan.

1) AA is currently focusing on returning to #1 in ontime departures and arrivals. They are strongly focusing on their D-0 plan.
2) AA has slashed nearly all capital spending projects.
3) AA hasn't received a new aircraft since May 2002 and will not receive another new aircraft until May 2003 with more 738, 763, and 777's coming
4) AA already has shrunk from 14 to 7 fleet types, now F100, MD80, 738, 757, 767, A300, 777
5) AA has suspended the interior refurbishment due to cost cutting. The F100, 757, A300's have yet to receive the new style interiors and seats.
6) AA has no plans of installing IFE on the MD-80's, nor PVT's on the 767's. Do you really think they are going to spend that kind of money at this point in time?
7) F-100's will be around until 2010-2012, come on guys, they aren't that bad. Its a lot better than being on a CRJ/ERJ/DRJ
8)MD-80's will be around for a long, long time. The first are scheduled to leave the fleet in 2006. It will be a long, long retirement period. They will be around 2015+. AA has options on 400+ 737NG's to replace the MD-80 fleet.

Don't look for an increase in any inflight services until AA gets out of the mess they are in. They are keen on getting back on their financial feet and they are aware that their biggest competitor these days isn't UA, its a tag-team of the Southwests, JetBlue's, and AirTran's
 
blink182
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RE: American Airlines

Mon Jul 08, 2002 8:23 am

I really didn't think that AA would put IFE on the MD-80s and PTVs on the 763s, it was just wishfull/futuristic thinking on my part.

PSU- Are the new 757s being delivered with the new interiors? My assumption is yes, but I could be wrong.

blink
Give me a break, I created this username when I was a kid...

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