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Best Domestic Airlines By T&L Magazine

Fri Jul 19, 2002 9:10 pm

SOURCE: Midwest Express Airlines

Travel+Leisure Readers Name Midwest Express World's 'Best Domestic Airline'
MILWAUKEE, July 18 /PRNewswire-FirstCall/ -- Readers of Travel+Leisure magazine have recognized Milwaukee-based Midwest Express Airlines as "Best Domestic Airline" in its 2002 World's Best Awards competition. The magazine's subscribers -- highly sophisticated and seasoned travelers -- annually select the world's best services and places. Midwest Express also received the award in 1997, 1998 and 2000.

"Being recognized by Travel+Leisure is immensely gratifying, because it means customers appreciate and value our commitment to providing a premium travel experience," said Timothy E. Hoeksema, chairman and chief executive officer of Midwest Express. "Because many of the runners-up are major airlines, it reinforces our belief that having a team of dedicated and motivated employees is more important than size."

In the category of domestic airlines, Midwest Express came in first with an 85.60 ranking. The top-rated domestic airlines and their scores include:

1. Midwest Express Airlines 85.60

2. JetBlue Airways 79.15

3. Alaska Airlines 71.06

4. Hawaiian Airlines 68.61

5. National Airlines 68.46

6. Southwest Airlines 68.18

7. Continental Airlines 67.99

8. Midway Airlines 67.35

9. Aloha Airlines 67.18

10. American Airlines 67.11

The airline scores are indexed averages of readers' responses in five categories: cabin comfort, inflight service, customer service, food and value. The questionnaire, developed by the editors of Travel+Leisure in association with NFO Plog Research, was made available to subscribers online in the first quarter of 2002. Respondents were asked to rate airlines, cities, cruise lines, hotels, islands, spas and tour operators/safari outfitters. Respondents reported where they had traveled worldwide and how, and rated only the attributes that were relevant to their recent travel experiences.

A complete list of the winners can be found in the August issue of Travel+Leisure, available on newsstands July 30. The list is also available on the magazine's Web site -- .

Midwest Express Airlines features nonstop jet service to major destinations throughout the United States. Astral Aviation, Inc. -- its wholly owned subsidiary -- operates Skyway Airlines, The Midwest Express Connection, which offers connections to Midwest Express as well as point-to-point service between select markets on regional jet and turboprop aircraft. Together, the airlines fly to 50 cities. More information is available at .

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