zrs70
Posts: 3357
Joined: Sun Dec 10, 2000 4:08 am

The Ritual Of Complaining....

Sun Jul 21, 2002 5:33 am

Why is it that often you sit in an airplane seat, and the first thing that happens is the person next to your tries to start a conversation by complaining about something.

Examples:

"What do you want to bet we are delayed?"
"I hope the food on this flight is better than on the last flight?"

And do you notice that these complainers often say thing loundly enough so that everyone else in the area can hear?

What happened to diginity, courtesy, and good manners?
17 year airliners.net vet! 2000-2016
 
artsyman
Posts: 4516
Joined: Wed Feb 28, 2001 12:35 pm

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 6:11 am

This is endemic of society as a whole. While I wouldn't say it of everyone, we live in a complainer society. There has been a trend also to avoid responsibility for our own actions too... hence the US trend for lawsuits etc

Jeremy
 
GRZ-AIR
Posts: 540
Joined: Sat Apr 14, 2001 3:02 am

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 6:20 am


Yep absolutely true !

Last year I went FRA-CLT on US AIRWAYS. We had a one hour gate hold due to heavy traffic. I was in the cockpit for that one hour and when I came back and sat down there was this guy starting a conversation like "..so what have those clowns up front done again that we're not getting on.." well , I said I completely understand his point of view , however I explained him that it was not at all the pilots fault etc... well he continued to tell me how it sucks that he didn't get his first class seat this time etc.. He was an ex Vietnam pilot and he was shot down a few times ..oh it was funny after all!

Regards,
Patrick
When I joined A.net it was still free, haha ;).
 
trickijedi
Posts: 3201
Joined: Sun May 13, 2001 4:35 pm

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 6:23 am

I very much agree with Artsyman. And the very same people who you mentioned above who bitch about how crappy and low-quality airline food is are the same complainers when food gets eliminated from the flight (as per 9.11). For those people, complaining has actually become an artform.
Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
 
Leezyjet
Posts: 3542
Joined: Sun Oct 14, 2001 7:26 am

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 6:28 am

I know what you mean, we had a flight 3-4 hour delay yesterday and offered the pax a 10% off voucher and gave them £5 each for a meal, and some still complained at that. Legally we only had to give them light refreshments (tea/coffee and biccies) after 3 hours, but nope we gave them enough to buy a half decent meal AND 10% off their next flight.

Some people are never happy. Big grin
"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
 
Dash8King
Posts: 2658
Joined: Wed Nov 21, 2001 8:45 am

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 6:39 am

When you pay you have the right to complain. Although people should be happy with what they got with the story above.
 
trickijedi
Posts: 3201
Joined: Sun May 13, 2001 4:35 pm

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 7:17 am

When you pay you have the right to complain

This should be "When you pay you have the right to complain within reason. Things like cold coffee or a smelly plane I can understand (politely of course). But when people start complaining about stuff that gets way out of hand (like "Why is there no internet connection on this plane? You mean to tell me I can't send my daughter an email to let her know that I'm on my way?" or "These damn flight attendants won't let me leave the plane to have ONE cigarette. We have 5 more minutes.") that's when the line has to be drawn.
Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
 
Dash8King
Posts: 2658
Joined: Wed Nov 21, 2001 8:45 am

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 10:30 am

Thank you for clearing that up, that is exactly what I meant.
 
cloudy
Posts: 1613
Joined: Sat Apr 06, 2002 3:23 pm

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 10:46 am

And people often confuse moral rights with legal rights.

Yes, freedom of speech means that you can complain all you want.

But people also have the right to complain about your complaining.

And if what you are asking for is patently unreasonable,
you have no moral right to complain. The constitution will let you be a jerk. But that does not mean it is right to be.
 
ual777contrail
Posts: 2914
Joined: Sun Feb 17, 2002 11:33 am

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 10:49 am

dash8king,
you could always keep your mouth closed and save yourself the embarrassment or have class and just wait out the delay.it sure beats driving or taking the train.you may pay for a tkt but why upset the other pax who are probably nervous to fly in the first place.

just my opinion

ual 777 contrail
 
CMK10
Posts: 1826
Joined: Sat Feb 28, 2004 10:56 am

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 10:54 am

Thats not just airplane travel, thats America. You go to a golf coruse its, "think the caddies will speak english?"
Go to a resturant, "If the service isn't good im not tipping"
People have no respect for others doing their jobs, especially in aviation.
DC-10's Forever
"Traveling light is the only way to fly" - Eric Clapton
 
rwy31r
Posts: 423
Joined: Thu Aug 02, 2001 5:44 am

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 7:46 pm

The desire to complain has always been part of human behavior. Being in an airplane/airport does not by any means suppress that fact. Many things would induce a person to complain, some justified while others not so. It's how we approach the problem and methods (and timing) of the complain that we must controls and execute well. Not all problems are the FA's fault.
"Saudia Three Five hold short Three One Right"
 
Leezyjet
Posts: 3542
Joined: Sun Oct 14, 2001 7:26 am

RE: The Ritual Of Complaining....

Sun Jul 21, 2002 10:23 pm

From my experience (9 years) in aviation, people seem to fly off the handle into a rage about the smallest things when they are traveling by air much more than they do on any other form of transport.

Example in the UK we have a third world rail system where trains are always late or overcrowded, but people just accept this and get on with it, sure they may be annoyed but they still accept it. But when they fly, even the slightest little thing is enough to send sparks flying. I mean if someone gets on a bus and all the window seats are taken, would they then start screaming and shouting at the driver - Don't think so, but that happens EVERY day in aviation, or if you get to the bus stop late the bus would just leave without you, but you wouldn't then launch into a verbal and sometimes physical attack over it like people do when they turn up late for flights.

I did see a program on TV about this, and it basically said that it's because when people are flying there are a lot of people who are actually really scared of it, but they don't want to show it so become overly aggressive, or people find it hard to hand over control of their lives to someone else and having absolutely no say in the matter, which is basically what they are doing when traveling by air, as on the bus they can just get off, but that's not possible on an a/c at FL300.


Some people are just downright bonkers and unreasonable tho and just complain for the sake of it, or because they think they will get some kind of freebie out of it like an u/g.

I just think that there is a box outside every airport that is only visible to passengers. The box is marked ' Leave Brain Here '. They then remove their brains before walking through the door to the airport, and collect a new one on arrival at the destination.

:D
"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"
 
bigphilnyc
Posts: 3874
Joined: Sat Jan 19, 2002 10:43 pm

RE: The Ritual Of Complaining....

Mon Jul 22, 2002 2:39 am

Man, I CAN'T STAND complaining!!!!!!!! lol
Phil Derner Jr.
 
flyboy36y
Posts: 2897
Joined: Sun Mar 19, 2000 1:45 pm

RE: The Ritual Of Complaining....

Mon Jul 22, 2002 2:56 am

It's fun to complain!

It's the Ameican way.  Smile/happy/getting dizzy
 
DELTA777
Posts: 637
Joined: Tue Mar 07, 2000 6:34 am

RE: The Ritual Of Complaining....

Mon Jul 22, 2002 6:17 am

We were on MetroJet a few years ago and the flight was delayed for a few hours so US Airways gave us all $10 per person to go and get something to eat. There was one loud, fat lady who I saw sitting and eating a pizza at Pizza Hut near our gate. Shortly after she finished they began to board and right in the middle of the safety deminstration she yelled out "are we ganna get some food on this flight!!!!" minutes after using her $10 MetroJet voucher to get a Pizza Hut Pizza. I don`t get it. People just love to complain.

D E L T A 7 7 7
 
delta-flyer
Posts: 2631
Joined: Mon Jul 30, 2001 9:47 am

RE: The Ritual Of Complaining....

Mon Jul 22, 2002 11:20 am

Hmm, I must be flying in a different universe. I hardly ever hear complaints around me. Everyone seems to understand delays; more often than not, I hear people joking about them.

Come to think of it, my flights have been pretty much on time lately. I did miss a connection recently at DFW, but it was a last-minute switch of flights from ICT and I fully expected to miss the 20 minute connection time. The agent was extremely pleasant, gave me a bunch of booze/headset coupons and a $10 meal ticket.

I think the occasional travelers tend to be more of the complainers.

Pete  Smile
"In God we trust, everyone else bring data"
 
UALPHLCS
Posts: 3233
Joined: Thu Jun 28, 2001 5:50 am

RE: The Ritual Of Complaining....

Mon Jul 22, 2002 11:30 am

I hope the irony of you all complaining about complainers isn't lost on you.
A little less Hooah, and a little more Dooah.

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