FLY777UAL
Topic Author
Posts: 4830
Joined: Tue May 18, 1999 3:49 am

British Airways Language Flight Attendants

Fri Jul 26, 2002 11:13 am

On their United States flights, does British Airways purposely carry flight attendants fluent in another language besides English? I'm thinking not only in terms of regions with large ethnic populations (ie: San Diego with Spanish speakers), but also with onward connections made by passengers to other points in Europe.

Thanks,

F L Y 7 7 7 U A L
 
fly_emirates
Posts: 970
Joined: Sat Oct 21, 2000 11:22 am

RE: British Airways Language Flight Attendants

Fri Jul 26, 2002 12:25 pm

Actually, as i met many british airways cabin crew when i am on layovers, British airways cabin crew are from many european nationalities, so if you are polish, and work on British airways, then they are required to speak english.

i hope this helps
 
kanebear
Posts: 852
Joined: Tue May 28, 2002 12:06 am

RE: British Airways Language Flight Attendants

Fri Jul 26, 2002 1:02 pm

It would seem so. On a recent transatlantic BA LHR-ORD flight it turned into a bit of a joke as announcements were made in English, French, Spanish, Italian and one of the FAs jokingly got halfway through German which sounded passable to my ear but as I don't speak German it could've been gibberish! I assume the multi-lingual FAs and announcements are due to the European traffic BA carries.
 
Jmc777
Posts: 212
Joined: Sun Apr 02, 2000 3:07 am

RE: British Airways Language Flight Attendants

Fri Jul 26, 2002 9:28 pm

Until 2 or 3 years ago, you could only apply to work for BA as cabin crew if you had a second language.
 
Arsenal@LHR
Posts: 7510
Joined: Tue Mar 20, 2001 2:55 am

RE: British Airways Language Flight Attendants

Fri Jul 26, 2002 11:39 pm

BA do carry FA's fluent in other languages besides english. On my many flights on BA to north america, i've come across FA's of different nationalities, Spanish, Italian, French to name a few. Infact you'd be suprised to find that a lot of BA's passengers are not even British.

Arsenal@LHR
In Arsene we trust!!
 
argento
Posts: 219
Joined: Wed Feb 02, 2000 1:44 pm

RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 12:46 am

British Airways used to carry Argentinian FAs in LGW-EZE flights.I do not know if it is happen today,because Ba have only 3xweek flights to Buenos Aires.
 
heisan67
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Joined: Sun Aug 22, 1999 8:34 am

RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 2:14 am

I know several BA flight attendants who are from Norway - which makes it easier for passengers from Norway, Sweden and Denmark since Norwegian is understood by all three nationalities...however most Scandinavians are fluent in English and also in German for some of them
 
sq_ek_freak
Posts: 1179
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RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 2:33 am

when I flew to Rome with BA they had Italian speaking FAs, and when I flew with them to LAX they had FAs speaking French and Spanish as well. When my friend flew with them to Rio Dijineiro some of the FAs spoke Portugese, apararently.
Keep Discovering
 
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Crosswind
Posts: 2536
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RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 2:49 am

FLY777UAL,
British Airways do roster cabin crew with language skills appropriate to the destination where there is the need to, ie most international routes. This is so on most flights there are at least one or two crew who speak languages appropriate to the route/destination.

However, since US routes require no specific foreign language skills, cabin crew are allocated to these routes irrespective of their language skills - there is no effort that I'm aware of to allocate crew with particular language skills to US services. The languages the crew speak on the day are coincidental - on US routes due to the size of the crew carried on the 767/747/777s there are likely to be a range of foreign-language speakers available on any particular flight...

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CROSSWIND
 
Guest

RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 3:29 am

Does anyone else hate it when your on a flight and a the cabin crew makse the long long announcments in multiple languages? Drives me nuts, gives me the worst headaches.

I can understand on flights to like china or the arab world or something but on garden variety transatlantic flights, where its a safe bet most people can speak english they should just make the announcement in english and anyone who doesn't understand can ask a flight attendent.

am i alone on this?

tnnh
 
Marcus
Posts: 1666
Joined: Fri Apr 20, 2001 5:08 am

RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 3:33 am

am i alone on this?

Yes I think you are
Kids!....we are going to the happiest place on earth...TIJUANA! signed: Krusty the Clown
 
janne
Posts: 367
Joined: Tue Sep 25, 2001 4:37 am

RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 3:40 am

My comment really has nothing to do with this subject, but still...
This is an old joke, but still...

On a BA flight leaving from London to Hamburg an englishman is seated
next to a german gentleman. The german says:
"If we had won the war, this would have been a domestic flight".

Funny?
 
aq737
Posts: 540
Joined: Mon Nov 27, 2000 10:47 am

RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 3:46 am

Janne, hehe...

Well, American Airlines' from ORD-LHR the other week had all live announcements in English...only English. Safety Videos are in English & Spanish...for 777, 767, 757...

Aq737
 
Guest

RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 3:51 am

thats more like it.

on a UA from new york to LONDON. new york to london last summer they made very long announcements in English and Deutsche. ugh.

i had the worst headache.
 
aussiestu
Posts: 752
Joined: Tue Mar 20, 2001 7:32 pm

RE: British Airways Language Flight Attendants

Sat Jul 27, 2002 7:33 pm

BAs flight attendants make announcements in foreign languages if they are spoken so as to make any passenger who english is not their native tongue at least know that a speaker of that language is among the crew. Since a vast majority of BAs passengers are not from the UK or an English speaking country and therefore English is not their first language the language speaking crew do their PAs to inform pax. that they are there to assist if needed. Its a nicety. If it gives you a headache Twaneedsnohelp then dont listen. Rather inconsiderate of you to say something like that. Just consider somebody else on that flight being slightly less nervous as they know a language speaker is on that flight. But then these days most pax. are just interested in self self self so its to be expected. Wonder what you would be saying if you flew on a foreign carrier where there was no English speaker??????
 
Guest

RE: British Airways Language Flight Attendants

Sun Jul 28, 2002 1:05 am

Argento,

My parents flew to EZE with BA in April-they still employ Argentine FAs, although they are also of course, used on other flights too.

Some BA ground staff are also latinamerican.

BTW, the EZE flight now operates from LHR with a 777.

Regards....
 
eg777er
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Joined: Fri Feb 04, 2000 11:11 pm

RE: British Airways Language Flight Attendants

Sun Jul 28, 2002 5:45 am

The average BA manifest is surprisingly sophisticated in terms of what it says about the passengers on board.

1- languages....on the average flight to Bahrain (Middle East) you will find the standard English and Arabic...plus French, German, Spanish, Portuguese and Japanese (on my last flight). Basically they get every crew member who can speak a second language to get up to the mic and say a little....it's all part of BA being a caring, sharing, world airline. Some US airlines might do a little better financially if they learnt to make their passengers just a little bit more comfortable.....!

2 - connection information....on my last flight Newcastle-London (UK Domestic) a large amount of information was given which was specific to the passenger - in the form of "The 4 United passengers to New York, please go to Terminal 3. Those passengers flying Emirates to Dubai, please go to Terminal 4. Those passengers flying British Airways to Boston, please make your way to Terminal 4." etc. etc. Has anyone else noticed this recently???
 
Jmc777
Posts: 212
Joined: Sun Apr 02, 2000 3:07 am

RE: British Airways Language Flight Attendants

Sun Jul 28, 2002 7:43 am

It was until recently standard for cabin crew with foreign language abilities to make a welcome PA if there were more than 20 passengers (for that language) on the flight.

I personally think it is a great idea, BA's traffic is made up of 60% non UK people. It therefore makes sense to make the announcements in whatever language is available to the airline, hopefully making individuals feel valued etc.. In my experience, non English speaking passengers really appreciate you "having a go" and explaining this to them in their own language.

BA even have the safety demo and safety related announcements in other languages.

It is actually very gratifying being able to speak to other people in their own language, and they certainly seem to appreciate the effort you put into it. I speak good Spanish, good French, a little Greek and some Sign Language. It is also a great tool to use to let customers know "we are not just trolley dollies", but have a decent education and can put it to good use.

I recall one flight where a passenger said to one of my crew "I bet you wish you had gotten better grades at school now, eh? Then you could have a proper job"

Passengers are a law unto themselves................ Nuts  Nuts
 
Guest

RE: British Airways Language Flight Attendants

Sun Jul 28, 2002 12:20 pm

Since a vast majority of BAs passengers are not from the UK or an English speaking country

That I highly highly doubt. Someone up there said 60% nonUK. Fine, so how many of BA's passengers are American, if its over 10% your wrong. And even 60-40 is hardly a "vast majority".

Now this doesn't even take account of countries like Germany, France, Japan, etc.. where a large amount of educated businessmen (customers BA presumably targets) speak English anyway.

If it gives you a headache Twaneedsnohelp then dont listen.

Ridiculous comment. When its loudly blaring on the overhead, its impossible not to hear it.

Just consider somebody else on that flight being slightly less nervous as they know a language speaker is on that flight.

If they are "slightly nervous" that they may be on the wrong airline or flying to the wrong city or ensuring that the entree is chicken francaise and not chicken milanese, let them ask the damn FA privately, I don't need to hear the conversation.

. But then these days most pax. are just interested in self self self

Well lets see Im paying for a ticket for "self self self" so yeah unless someone is experiencing an emergency, I don't give a shit about anyone else on the plane and neither should they to me.

Wonder what you would be saying if you flew on a foreign carrier where there was no English speaker??????

Thats fine. If I'm flying Royal Jordanian or something from Amman to Dubai or whatever, I'll privately and discretely ask the FA to summarize the important information (as if there is any) that I would need. If the FAs don't speak English, then thats a problem, but thats not my point at all. Just the annoying as hell overhead announcements.

It is also a great tool to use to let customers know "we are not just trolley dollies", but have a decent education

I could care less. I'm paying to move from point a to point b, not to learn that my flight attendant has a "decent education". I don't care about that at all. Go try and impress your mother or your date or whatever, don't bother me.

TNNH
 
AF002
Posts: 73
Joined: Wed Dec 20, 2000 1:41 am

RE: British Airways Language Flight Attendants

Sun Jul 28, 2002 12:30 pm

TNNH, yeah right, but you would'nt think the same if the most popular language was not english... And who cares for announcements that last a few minutes compared to flights several hours long?
Btw, your nickname proved itself wrong  Big grin
 
Arsenal@LHR
Posts: 7510
Joined: Tue Mar 20, 2001 2:55 am

RE: British Airways Language Flight Attendants

Sun Jul 28, 2002 8:55 pm

That I highly highly doubt. Someone up there said 60% nonUK. Fine, so how many of BA's passengers are American, if its over 10% your wrong. And even 60-40 is hardly a "vast majority".

I recommend u fly BA over the atlantic and see how many non-British people fly with BA  Big grin
In Arsene we trust!!
 
Guest

RE: British Airways Language Flight Attendants

Mon Jul 29, 2002 1:09 am

Jmc, you're right about the safety demos in foreign languages.

One thing that always strikes me when flying down to Buenos Aires with BA; the safety demo is subtitled-but in Portuguese!

If they are going to get the subtitling wrong, they could at least do it in Italian, given most Argentines are basically Italian!  Big grin

Regards

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