Why are you thanking them on Airliners.net?
Why aren't you writing them a letter?
I've already faxed my praise to a customer service number provided.
You may now want to reconsider your username, since your friend was hit by Heavymetal. It just looks like bad omens.
Don't mix Robitussin and ginger ale. It's clearly affrecting you.
I'm probably part of the minority who believes that bereavement fares actually hurt the bottom line.
Reason #8,907,890 I love America.
Giving discounts like this make poor business sense
First of all, as UAL brat said, they would have made 75 bucks on an unsold seat if I had gone. Secondly, they didn't give up a free seat anyway..they gave up only 2,000 AAdvantage miles, as I had already earned 23,000 flying with them. Basically they would have ate 2,00o miles, which they sell in increments of a thousand anyway at $29.95, or essentially 60 bucks(or made $15 instead of $75). As it happily turned out, it cost them absolutely nothing to do business with me (with the possible exception of reserving a seat for two hours.) That's it. And because of a phone agent with a heart, the next time I need to go somewhere my first stop and likely purchase will be at AA.Com. On top of that, I've conveyed my story not just to you fine folks but a dozen friends, family and coworkers, all of whom are frequent fliers. You can't pay for that kind of word of mouth adverstising.
If you think any of that is "poor business sense", turn in your MBA. Someone once said compassionate business is good business. In this cynical age, it seems hokey to think of. But in this case AA got it right.