As usually, the media will put whatever spin on these 'results' that they want and if some journalist has lost a bag on a Ryanair flight, Ryanair are going to be the bad boys.
I've flown Ryanair an numerous occasions. Sure I've been delayed but the worst thing I find is the free-for-all when it comes to boarding. Boy, do some of those grannies have sharp elbows
But problems like that are put into perspective when you only pay thirty quid (or less sometimes) for a return trip from Prestwick to Stansted. I remember fifteen years ago when a Glasgow-Heathrow shuttle fare was over one hundred quid and you had to stay a Saturday night!
Also, take a look at the stats - they are not all that outrageous when you consider the number of passengers traveled. Sure, many more than that have been inconvenienced and kept quiet about it - my mother-in-law is a magnet for delayed and cancelled Ryanair flights - but lets face it, it is a damn site better than driving or taking the train.