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KLM'S New FFP Incl. New Pictures Of The Cards.

Mon Sep 02, 2002 7:10 pm


AMSTELVEEN, September 2, 2002 – KLM Royal Dutch Airlines will launch an wholly innovated Flying Dutchman loyalty program at the end of October. KLM will be offering Flying Dutchman members - now more than two million in total - a more generous program that has a simpler and more transparent setup. The main innovations are that members will earn Flying Dutchman Miles rather than points, and that the number of membership levels will increase from three to four. KLM believes that the program’s more generous awards and greater simplicity will attract many new members.

When it was launched ten years ago, Flying Dutchman was one for the first loyalty programs in the European airline industry. Today, in 2002, it is one of the airline’s key instruments for rewarding the loyalty of frequent flyers. “The FD program innovations constitute a significant improvement in our service to passengers. Loyalty programs are an increasingly important factor in the traveler’s decision to fly with the same airline more frequently. With this new program, KLM is vying for a position among the world’s best loyalty programs,” says Simone Wickenhagen, KLM’s Vice President – Marketing & Services.

Four levels – in line with WorldPerks ®
The new Flying Dutchman program will also strengthen KLM’s strategic alliance with its U.S. partner Northwest Airlines. The Flying Dutchman program has been maximally aligned with Northwest’s WorldPerks program, in terms of content as well as appearance. The program alignment ensures that Flying Dutchman members get the same recognition and facilities on Northwest Airlines flights as they do on KLM flights. Not only has the program gone from three to four levels, but the name and color of the membership cards coincides more closely with that of KLM’s North-American partner. The new Flying Dutchman program has four membership levels, starting with Blue Plus, followed by Silver Elite and Gold Elite, through to the highest level, Platinum Elite.

Overview of innovations

• FD Miles instead of points
From now on, members will earn Flying Dutchman Miles instead of points. The actual number of miles flown are credited to a member’s account. On shorter flights with KLM, KLM uk, KLM cityhopper and KLM exel, members earn a minimum of 500 Flying Dutchman Miles.
Member earn one Award Mile and one Level Mile for each mile they fly. Members move up through the levels as they earn more Level Miles. The savings setup for non-airline partners will also switch to Award Miles, which will be the currency of the Flying Dutchman program and can be used to obtain free flights and Awards.
• Four levels instead of three
The old BlueWing, SilverWing and RoyalWing system will be replaced by a new four-level structure consisting of Blue Plus, Silver Elite, Gold Elite and Platinum Elite. As of December 31, 2003, members will be annually assessed to see whether they have accumulated enough Level Miles to remain on the same membership level.
• Bonus Miles for Business Class passengers and Elite members
The new program also awards bonus Flying Dutchman Miles. Any member who flies Business Class receives double Award and Level Miles. In addition, Elite Members receive bonus Award Miles regardless of whether they fly Business or Economy Class.
• Flying Dutchman Miles easier to redeem
A simpler and more flexible system has been devised for members when exchanging Award Miles for free flights. This region-to-region system revolves around the starting point and end point of their chosen flight. For instance, when flying from Athens to San Francisco one has to transfer in Amsterdam. However, this will not count as two separate flights, but rather as a single flight from Europe to North America. Members will also be able to combine flights operated by different airline partners.

In addition to these innovations, KLM will also be launching Web@wards for Flying Dutchman members. These special offers will see Flying Dutchman members booking flights for fewer Award Miles (or points, until the end of October) via the Flying Dutchman page on The offers will change every two months, with various flights available at 25-50% off the going Award Mile rate.

New Blue Plus Card:

New Silver Elite Card:

New Gold Elite Card:

New Platinum Card:

Pictures copyrights for KLM and Presslink
Posts: 543
Joined: Thu Dec 20, 2001 6:07 am

RE: KLM'S New FFP Incl. New Pictures Of The Cards.

Mon Sep 02, 2002 7:28 pm

Nice design. Reliable!!
Posts: 894
Joined: Tue Mar 27, 2001 7:33 am

RE: KLM'S New FFP Incl. New Pictures Of The Cards.

Mon Sep 02, 2002 11:53 pm

The quotes are very different but nice. What does the first quote say? Anyone know when NWA will update their world perks cards?

AA - Doing what we do best.
User avatar
Posts: 825
Joined: Tue Dec 25, 2001 6:01 pm

RE: KLM'S New FFP Incl. New Pictures Of The Cards.

Tue Sep 03, 2002 6:30 pm

I really like the new cards, i will get the bottom one as a Royal Wing member.

cool and very nice designed.

Air Taiwan
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Joined: Fri Dec 03, 1999 3:06 pm

RE: KLM'S New FFP Incl. New Pictures Of The Cards.

Tue Sep 03, 2002 10:40 pm

Uh... shouldn't it be "Learnt" (past tense for "learn") instead of "learned" (an adjective meaning "knowleageable")?????


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