Airbus Lover
Topic Author
Posts: 3163
Joined: Mon Apr 10, 2000 10:29 pm

I Have A Problem With Bmi!

Wed Sep 04, 2002 11:05 pm

hi

now, i have booked a bmi flight from LHR-CDG one way and have received my ticket a while ago. but i just realised that the date of travel is 19 jul when i booked on 19 oct. the date i book was 30 jul anyways. so it is most prolly the mistake of the airline 'cos how can you book a ticket for travel on a date that has past?!?!

and i have tried to email them but it wouldnt go through. anyone know what i should do and how to contact them via email? or do they have any offices in Asia? I do not want to spend another $10 just making a call to them and rectify my problem so maybe a phone number in Asia might be better.

Hope you can help! thanks in advance.
 
ben
Posts: 1369
Joined: Fri Aug 06, 1999 9:27 pm

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 12:38 am

Any Star Alliance partner would be able to help... or that's the theory.
 
Sabena332
Posts: 14938
Joined: Wed May 09, 2001 3:57 am

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 1:01 am

I agree with Ben, either any Star Alliance airline or even any IATA travel agent can help you.

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
zrs70
Posts: 3300
Joined: Sun Dec 10, 2000 4:08 am

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 2:11 am

If it is a one way fare, it is likely to be a full fare, and therefore changable. You should have no problems at all.
17 year airliners.net vet! 2000-2016
 
zrs70
Posts: 3300
Joined: Sun Dec 10, 2000 4:08 am

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 2:15 am

Scratch my last comment. I forgot that BD offers very low restricted one way fares.
17 year airliners.net vet! 2000-2016
 
englandair
Posts: 2193
Joined: Tue Oct 10, 2000 4:34 am

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 6:42 am

What date did you actually reserve the flight?
 
SInGAPORE_AIR
Posts: 11619
Joined: Mon Nov 13, 2000 4:06 am

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 7:08 am

There will probably some / limited support with fellow Star Alliance partner - Singapore Airlines Limited.

Johor Bahru
+60 7 2236175 (Tel) +60 7 2242680 (Fax)

Kuala Lumpur
+60 3 26923122 (Tel / Reservations) +60 3 26996381 (Tel / Ticketing) +60 3 26921128 (Fax)

+60 3 26987033 (Tel / City Office)

Kuala Lumpur International Airport
+60 3 87766425 (Tel)
+60 3 87874469 (Fax)

Hope this helps. Hope they help. I think you need to call the UK Office though.

Tel: +44 1332 854854
Anyone can fly, only the best Soar.
 
TG992
Posts: 2310
Joined: Tue Jan 09, 2001 12:03 pm

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 10:39 am

However, because travel hasn't commenced, and the ticket is issued on bmi ticket stock, the other Star partners will likely refer you back to bmi.  Sad
-
 
Airbus Lover
Topic Author
Posts: 3163
Joined: Mon Apr 10, 2000 10:29 pm

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 7:44 pm

hey thanks for your help. i am wonderin if bmi has any office in Asia?

i booked on 30 aug 2002 for a flight of 19 oct 2002 but when i see the ticket i realised it is 19 july 2002.

hope people can help.

i think it is their mistake and i found that on the printed confirmation it is 19 jul but how can you book a flight on a date has already past?
 
BestWestern
Posts: 6998
Joined: Fri Sep 08, 2000 8:46 pm

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 7:53 pm

Probably 19 July 2003, not 2002, as you cant book on past flights.
You are 100 times more likely to catch a cold on a flight than an average person!
 
Airbus Lover
Topic Author
Posts: 3163
Joined: Mon Apr 10, 2000 10:29 pm

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 8:59 pm

hmm... well as I am still struggling to reach them via email!!! and i tried to email to booking@flybmi.com (they sent me the confirmation email from this addy) but it looks like it doesnt accept any incoming mails.

so i really need to kno their email addy... and it even says it has a fee to change the flights. but i think this is their mistake, how would u judge this case???
 
TG992
Posts: 2310
Joined: Tue Jan 09, 2001 12:03 pm

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 9:46 pm

If you booked over the Internet, it must have been your mistake, as the binary nature (ie 'yes' or 'no' language) of computers means any error such as this must have been made by a human.

If you booked by other means (ie thru an agent or thru bmi's callcentre, etc), they'll likely only be sympathetic if you called as SOON as you received the tickets. Airlines are very sceptical when people call up 2 months after their ticket was sent out claiming it's the airline's fault! So you might be out of luck, if that's what's happened.

-
 
Airbus Lover
Topic Author
Posts: 3163
Joined: Mon Apr 10, 2000 10:29 pm

RE: I Have A Problem With Bmi!

Thu Sep 05, 2002 11:23 pm

Dear TG992,
thanks. but i have booked it through flybmi.com- but i have received it not long ago .. well it arrived at my house but i was not at home until recently..

i would still try my luck but if they insist it is my fault, then i guess i would have to pay for changes...  Sad

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