As I walked in to work today, my eyes welled up with tears. They were happy tears, because I saw people here in the airport getting on our planes. Lots of people. Not as many as yesterday or probably tomorrow, but a lot. I remember the exact moment of walking in to work on this day last year and not seeing a soul in this entire international airport. That scared me. I think that scared every airline employee. We are here because of these customers and we wont last long without them.
These people getting on our planes today are the bravest and most loyal passengers we have ever known. Despite the horror and chaos that occured one year ago today, onboard two of our planes and two of American's planes, these passengers are continuing with their normal lives and getting on with their business.
Thank you to everyone!