goingboeing
Posts: 4727
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How Is Iberia

Sun Sep 15, 2002 2:15 am

Just booked my wife and her sister on a trip to Seville Spain. Iberia had a super fare on their web site...$493.75 round trip from ORD. Any comments on service/comfort (economy), etc. I thought I read somewhere that Iberia doesn't allow CD players at all in flight - bummer if that's true, but at the price, I guess they can live with it.
 
MAH4546
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RE: How Is Iberia

Sun Sep 15, 2002 2:23 am

Iberia long-haul sucks, short-haul is decent. I've flown them often on MIA-MAD and MIA-PTY. Short-haul service is far superior. I've had varied experiences in all three cabins on MIA-MAD, but nothing memorable. The ORD-MAD flight is with newer A340-300s (the no-CD rule is apparently only on the leased 743s which operate the late-night MIA-MAD departure), and usually goes out half empty.
a.
 
bobbydgg
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RE: How Is Iberia

Sun Sep 15, 2002 2:54 am

This summer I flew JFK-MAD and MAD-FCO roundtrip and the shorter MAD-FCO segments were far superior to the transatlantic segments. We had full meal service on a two hour twenty five minute flight. The 757 seemed very clean with new interior. Conversely, the 742 I flew home from MAD was very worn and rickety and the meals were average at best.
 
kjet12
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RE: How Is Iberia

Sun Sep 15, 2002 3:17 am

I don't want to spoil your trip with what I am about to say. Iberia is the worst airline ever. I flew them from ORD-MAD-AGP-MAD-ORD. It is true they don't allow CD players on the plane but I did listen to mine and they didn't seen to care. The food was horrible, the F/As were horribly rude and they smoked during the flight, they never turned on the seatbelt sign even during take off and landing, and the seats are horrible. I don't want to ruin your trip to Spain, as it is a beautiful country, and at the price you got, I think that a few hours of hell is worth it. On the positive side, the ground staff are very friendly. Hope you will enjoy your trip.

Kris
AA - Doing what we do best.
 
alpere1
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RE: How Is Iberia

Sun Sep 15, 2002 4:36 am

Kris, are you sure you have ever flown Iberia?
they never turned on the seatbelt sign even during take off and landing
Right! that happened to me too, and I remember once we thought the air conditioning was very strong and it eventually turned out to be that they left one of the back doors open during the WHOLE flight, can you imagine it?  Insane

Goingboeing, as a spaniard, I've flown Iberia many times in domestic, European and intercontinental flights, and I can say that their service is as good as other American or European airlines. It's true that their european services are better than their intercontinental ones, due to strong competition among european companies, and this is the case with other companies like LH, KLM, AF, BA

The ORD-MAD flight is served with A340-300 which are very new, comfortable, and silent, seat pitch is average, as well as it is food and service.
They don´t let CD players or any other electronical devices during the flight, but this is a common rule in many airlines now.

In my opinion, IB gives an good service, not excellent like SIA or CX but average among european companies. And they are offering very good fares now!
 
kjet12
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RE: How Is Iberia

Sun Sep 15, 2002 4:45 am

Yes I am sure it was Iberia. It wasn't that long ago, and they did not turn on the seat belt sign on the entire flight EVEN ON TAKE OFF AND LANDING!!! I do know what I am talking about Alpere1.

Kris
AA - Doing what we do best.
 
Jj
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RE: How Is Iberia

Sun Sep 15, 2002 4:54 am

Alpere1:

"eventually turned out to be that they left one of the back doors open during the WHOLE flight, can you imagine it? "

HUH?

The back door open all the flight!?!?!?!?

can you explain a little more?
 
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Plane Holland
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RE: How Is Iberia

Sun Sep 15, 2002 5:10 am

Do they still put on music in the cabin during take-off and landing ?

regards, Arjan
 
goingboeing
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RE: How Is Iberia

Sun Sep 15, 2002 7:14 am

Thanks Alpere1 - Nobody can book my wife from MCI to SVQ...I have to book separate trips, MCI-ORD then turn around and catch the Iberia flight from ORD-MAD, connecting to SVQ. From what I see on their website, she'll have some inflight entertainment, and if the food and service is about average (American carriers service), then she'll be fine. She's looking forward to going back to SVQ - she's been there a couple of years ago (a side trip on a cruise), but her sister has a friend who is living over there and they are staying with her. Seville is the "sister city" to Kansas City (where we live), which is kind of cool.

Ji - I believe he was being sarcastic with the "back door open in flight" comment.
 
alpere1
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RE: How Is Iberia

Sun Sep 15, 2002 9:03 am

Kris, please don´t take it personally, it's just that I find it hard to believe that all seatbelt signs were off during the entire flight. You may have had a bad experience with IB Kris, but after reading you message one can only think IB is the worst of airlines in this world, and I can assure you that's not true at all

JJ, Of course I was being sarcastic with the back door open in flight !!

Goingboeing, IB's inflight entertainment is average, just some TV series, news, and a couple of movies, they don´t have PTVs and heaps of movies to choose from or games like in SIA's Krisworld
Food and service in economy class is average, like any US airline or European carriers too
I know Iberia has a code share agreement with AA for many US flights but that may not include MCI.
Sevilla is a wonderful place, magical I'd say, it's got a special atmosphere found nowhere else in Spain, I'm sure she'll have a great time there. I didn´t know that about Kansas City, I hope to see it someday
 
Jj
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RE: How Is Iberia

Sun Sep 15, 2002 9:13 am

ahhhhh, just took it way too seriously!
 
airsicknessbag
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RE: How Is Iberia

Sun Sep 15, 2002 9:30 am

I´ve flown IB six times, all domestic, so I can´t really comment on long haul flights.

My experiences on:

- very old planes (up to 32 years) which looked worn and tired inside and out.
- very cramped seats
- incompetent and monolingual yet very rude and unfriendly cabin crew
- no beverage or meal service
- substitution of IB mainline a/c by crappy Aviaco planes without notice

I don´t want to bash them, I´m just stating what I experienced personally, without any overly negative emotion or feeling of revenge. Hey, I try to give constructive criticism Big grin .

However, I don´t complain, because I got the flights extremely cheap, and they got me and my baggage safely and on time to the destination.

Daniel Smile
 
goingboeing
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RE: How Is Iberia

Sun Sep 15, 2002 9:55 am

Alpere1 - Yes, Kansas City has the first "shopping mall" in the US, but it was inspired by Sevilla Spain. Here's a link to some small thumbnail prints of the Plaza. http://www.palmersguide.com/plaza/photo_module.html
 
Thumper
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RE: How Is Iberia

Sun Sep 15, 2002 11:18 am

I have flown Iberia twice from MIA to MAD and I believe if you cant say anything nice about an airline,don't say anything at all, so I wont say anything at all!
 
dstc47
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RE: How Is Iberia

Sun Sep 15, 2002 4:40 pm

Having had a bad experience with Iberia some years ago, arriving at the airport to find the return flight had been cancelled weeks before but no one bothered to tell me, I aproached three recent business intra-european trips with IB with much apprehension.

Service was suprisingly good, even on sectors within Spain. Aircraft, though full were either very new or very old. Just like the generality of US carriers.
 
alpere1
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RE: How Is Iberia

Sun Sep 15, 2002 8:48 pm

Daniel, Iberia has retired all B727 and DC9 aircraft a few years ago, so the oldest planes in their fleet are a few 747s which are dued to be replaced by the new A340-600s and the first A320s and MD87s which are about 10/12 yo
Mind you, I still miss the 727s because they had seats with better seat pitch than the A320s, 757s or MD87
Most of domestic flights within Spain are 45 to 1 hr, and IB offers drinks and snacks on those flights, even in 30 min flights they have given me a drink!!
Spanish and english is spoken in ALL IB flights whether they are domestic or international flights, and even in domestic flights involving regions where one of the other three official languages is spoken, they include it too
Aviaco is no longer in the skies for a long while now, and all the old DC9s they had have been retired too
Iberia has changed a lot in the last years, now it is a private company, BA has a 9% or 10% of it, and AA a 2% I think
 
alpere1
Posts: 131
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RE: How Is Iberia

Sun Sep 15, 2002 8:57 pm

Dstc47, the only aspect of IB I really dislike is their customer care, their ground staff can be terrible sometimes
 
VirginLover
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RE: How Is Iberia

Sun Sep 15, 2002 10:22 pm

Right! that happened to me too, and I remember once we thought the air conditioning was very strong and it eventually turned out to be that they left one of the back doors open during the WHOLE flight, can you imagine it?

Even though you're being sarcastic, that almost happened on my flight on IB. We were pulling out the gate and all of a sudden we heard a loud THUD...they forgot to lock the rear door. Luckily, my mother (very nervous flyer) and I found this out from our friends who were sitting behind us after the flight, or I wouldn't have gotten to go to Spain!

I've flown JFK-MAD, MAD-LIS, LIS-MAD, MAD-BCN and BCN-JFK on Iberia. The JFK-MAD leg on a 743 was horrible- that was the one with the door, the food was horrible, the flight attendants yelled at me for listening to my CD player, but when people started getting their bags from the overhead bin while we were landing, no, not on the ground, landing, they just watched in silence.

Another story on the JFK-MAD leg:
A father was traveling with his two daughters, who had the flu. After they were finished with their meals, the father stacked their trays on top of his so his daughters could sleep. He asked the F/A's if they could collect them for him, but they ignored his request. So after a good 20 minutes, the father got up and took the three trays to the galley. 5 minutes later, the F/A came back with the 3 trays and SLAMMED them onto the father's fold-out tray.

However, the short-haul flights were great. The meals were very good for a 60 minute flight and the A320's were clean and updated. The flight attendants weren't exactly nice, but they were polite, so that didn't matter.

The BCN-JFK leg was much better on a 763, the food still sucked, but the plane was much cleaner than the 743 and the flight attendants kept serving drinks in the galley for most of the flight and made one feel less like cattle. However, the long trip with no CD player and one decent movie (Meet the Parents, that was the highlight of the flight) I found myself banging my head on the fold out tray. If I ever go back to Spain, I'd fly Virgin to London and then take a connecting flight.

However, Spain is worth the plane ride. I had a marvelous time; the people are nice, the food was great and the scenery is beautiful. Have a great time!
 
JAL
Posts: 3876
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RE: How Is Iberia

Mon Sep 16, 2002 3:27 am

Iberia's inflight service is pretty good.
Work Hard But Play Harder
 
MAH4546
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RE: How Is Iberia

Mon Sep 16, 2002 3:48 am

They don´t let CD players or any other electronical devices during the flight, but this is a common rule in many airlines now.

I'd love to know what airlines you've been flying lately.
a.
 
lubcha132
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RE: How Is Iberia

Mon Sep 16, 2002 3:57 am

i like that joke about the backdoor

lubcha132
 
Guest

RE: How Is Iberia

Mon Sep 16, 2002 4:04 am

Earlier this summer, I flew Iberia (A340) from MAD to EZE, again due to very cheap fares available on Iberia.com.

I made a trip report, the link is shown below.





http://www.airliners.net/discussions/trip_reports/read.main/21851/4/
 
BBADXB
Posts: 777
Joined: Mon Sep 03, 2001 11:13 pm

RE: How Is Iberia

Mon Sep 16, 2002 4:13 am

To whoever thinks that IBERIA is the worst (European) airline, I wonder if they ever flew Shabbytalia... Oops! Sorry! Typing error! I meant that thing some people call 'alitalia', yeah, that toy-airline called something like that, or whatever  Laugh out loud.

A friend flies JFK-MAD three to four times a year in Y, and from his experience, he'll take IBERIA any time over any US airline.  Wink/being sarcastic

Lufthansa, for one, also does not permit the use of CD players on board.

And when I was in Madrid and Barcelona, the IBERIA ground staff did an excellent job and they were truly nice, competent, corteous and smiling all the way, unlike the aggressive psychopathic maniacs hagging around the ugghhlitalia desks at Fiumicino and Malpensa, apparently paid to just yell at people throughout their shifts!!  Laugh out loud

Finally, I've been to almost every European country (excluding those in the Caucasus region), and the friendliest and cheerest people I have encountered were Spaniards, plus that Spain is well-known for its rich history and culture, and its very pleasant climate.

GoingBoeing, I am really happy for you. I have been to Spain three times in the beginning of this year alone (each time in different regions of the country). Can't wait to go back! I am now looking forward to and planning my next trip which will take me to the Canaries. Enjoy it!  Wink/being sarcastic


 
alpere1
Posts: 131
Joined: Tue Sep 12, 2000 10:37 pm

RE: How Is Iberia

Mon Sep 16, 2002 4:47 am

They don´t let CD players or any other electronical devices during the flight, but this is a common rule in many airlines now.

I'd love to know what airlines you've been flying lately.

Mark, In 2001 and 2002 I've been flying airlines like Iberia, Singapore Airlines, Lufthansa, British Airways, KLM, Swissair, Qantas, Air Europa, and as I can recall, none of them allowed the use of CD players onboard, moreover, the only electronic device they allowed passengers were laptop computers after asking for permission to the cabin crew.
 
Guest

RE: How Is Iberia

Mon Sep 16, 2002 5:05 am

Regarding CD players, I listen to my CD's all the time on all my flights, no matter which airline, and I've never been asked to switch the device off; the general rule seems to be: follow the seat-belt signs; when they're OFF, it's ok to play your CD's.

This seems to be true of all these airlines I've flown:

Easyjet, Ryanair, Buzz, Go, BA, Emirates, Iberia, etc.......


Just my experience....don't know if I've broken any rules, but no one has ever told me to switch the CD Discman off during the cruise.
 
Sunair
Posts: 346
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RE: How Is Iberia

Mon Sep 16, 2002 6:21 am

Last August I flew with IB:

JNB-MAD
BCN-ORY
LHR-MAD
MAD-JNB

I didn't have a good experience at all. I'll stick to an airline like VS or BA.

Trip report: http://www.airliners.net/discussions/trip_reports/read.main/12060/6/
 
alvaro
Posts: 238
Joined: Sat Feb 10, 2001 9:59 am

RE: How Is Iberia

Mon Sep 16, 2002 6:40 am

Hello. I just flew ZRH-BCN-SVQ-BCN-ZRH with Iberia and as usual, they are not good. The flight attendants and pilots were how I expected them to be in their european routes. The do their jobs but with no smiles nor any warmth. The flights were mostly delayed and they don´t offer much info in the Spanish airports. The food is good and so is the inflight entertainment. Although I woulnd´t recommend it, the price you paid is one-of-a-kind so enjoy your vacation!

Greetings from Mexico.
En Mexicana cumplimos 85 años de hacerte sentir el placer de volar sin limites