flyboy80
Posts: 1816
Joined: Fri Jul 13, 2001 8:10 am

Any Gate Agents Here?

Sun Sep 29, 2002 12:40 pm

We hear alot about other airline jobs here, but personally i think it would be fun to be a gate agent or "work" that position, getting to open aircraft doors all day long and then close them and watch ramp operations. So if your a gate agent just say who ya work for and maybe tell a little about it and im sure I will have plenty of questions to follow!!!
 
zrs70
Posts: 3313
Joined: Sun Dec 10, 2000 4:08 am

RE: Any Gate Agents Here?

Sun Sep 29, 2002 12:46 pm

Well, I used to be a gate agent for HQ at ACK.
17 year airliners.net vet! 2000-2016
 
flyyul
Posts: 4394
Joined: Sun Jun 25, 2000 11:25 am

RE: Any Gate Agents Here?

Sun Sep 29, 2002 12:52 pm

Im a gate agent at Northwest/Continental in Montreal..

its very stressful! You need to be on time, not one minute late, or else fear company reprecussions. Then you've got oversold flights, flights with people stuck at customs, flight with 1000's of stanby's, but its so much fun.

In Montreal, we have an arrivals agent that places the bridge on the aircraft. The arrivals agent deals with 'specials'... we the gate agent start boarding half an hour prior. We are suppose to pull the bridge off 5 minutes before the "brake release" time, which is the sched departure time on ones ticket.

Ask as many questions as you want...

Cheers,
Mark
NW/CO CSA
 
Prinair
Posts: 622
Joined: Thu Dec 02, 1999 7:28 am

RE: Any Gate Agents Here?

Sun Sep 29, 2002 4:20 pm

I work the gate agent position for HP a few times per week and have worked for EA and CO too. Ask as many questions as you wish!
PRINAIR : Puerto Rico International Airlines
 
KKMolokai
Posts: 741
Joined: Tue Feb 22, 2000 2:06 am

RE: Any Gate Agents Here?

Sun Sep 29, 2002 4:45 pm

I'm a gate agent for AA. It can be a very stressful job, as mentioned previously, however, it is a fun job overall. Every day is different. One nice thing about being a gate agent, is the interaction we have with the flight crews.

KKMolokai
We are the people of American Airlines. And we know why you fly.
 
CB777
Posts: 1135
Joined: Wed Sep 08, 1999 8:13 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 4:13 am

I am a gate agent for CO at EWR.


CB777
 
flyboy80
Posts: 1816
Joined: Fri Jul 13, 2001 8:10 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 4:36 am

FLYUL that must be alot of fun do you get A320s or A319s up there? If so i have a question in regurads.

Prinair if you work for HP then you dont get too ever open the aircrafts doors corect? Isnt the operation agent the person that does that?

KKMolokai so over time do you ever get supprized like say you knew a FA and when the door opens its them? And your like hi, if not then do you usually introduce your selves and shake hands?

So what are all you guys respnseable for? What aircraft are the funnest to work? See im 14 and im a aviation nut, well the other day my friend took me up to the gate and i got to play gate agent and close a 737 door and operate the jetbridge! it was very fun! ive heard that the gate agent usually is responseable for closing the aircrafts door and opening it, is that how it usually works or are there some aircraft ware the F/A does most of it??? Thanks alot guys!!!!!
 
DeltaSFO
Posts: 2407
Joined: Fri Nov 03, 2000 11:22 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 4:46 am

Delta Air Lines in Portland, OR. Might be Atlanta soon.
It's a new day. Every moment matters. Now, more than ever.
 
Guest

RE: Any Gate Agents Here?

Mon Sep 30, 2002 6:43 am

I do gate agent at least once a day here from WestJet, in YYZ. It's a great job... lots of fun... as said above, you must be very punctual, and very organized. It can be very stressful, especially dealing with 150 people in the period of 30 minutes that we have to turn an aircraft. It's great bridging the planes, and being on and off the planes all day, dealing with the flight crews, being out on the ramp, and seeing all that goes on down there. And there is a great feeling of accomplishment when you get that plane pushed on time.
 
Prinair
Posts: 622
Joined: Thu Dec 02, 1999 7:28 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 7:44 am

At HP the gate agents get to open the aircraft doors or help the flight attendant open the door depending on aircraft type.
PRINAIR : Puerto Rico International Airlines
 
jjbiv
Posts: 1203
Joined: Mon Jan 08, 2001 10:58 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 9:27 am

I'm an agent for Chicago Express (ATA Connection) in Toledo... There are more of us around here!

joe
 
N839MH
Posts: 298
Joined: Tue Mar 27, 2001 4:05 pm

RE: Any Gate Agents Here?

Mon Sep 30, 2002 10:14 am

Gates here in DFW, Delta Air Lines, the "new" connection carrier.

Soon to be no more widebody's in DFW for Delta....rumor has it come December.
Solodude!
 
FlagshipAZ
Posts: 3192
Joined: Sun Jan 28, 2001 12:40 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 11:01 am

Well, I used to be a gate agent for Frontier at LAX. I started as a front ticket agent, then worked my way back to the gate agent position, then became the operation agent for 2 of the four daily flights to DEN we had then. By far, the ops agent job was my best niche with the company. I enjoyed every minute of it. Feel free to ask any questions you wish.  Wink/being sarcastic Regards.
"Beer is living proof that God loves us and wants us to be happy." --Ben Franklin
 
jhooper
Posts: 5560
Joined: Thu Dec 13, 2001 8:27 pm

RE: Any Gate Agents Here?

Mon Sep 30, 2002 11:21 am

What's an "Ops Agent"?
Last year 1,944 New Yorkers saw something and said something.
 
DeltaSFO
Posts: 2407
Joined: Fri Nov 03, 2000 11:22 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 11:32 am

N839MH... I know the rumor mill is vicious but do you really believe they're gonna yank all the widebodies out of DFW? I mean, seriously, DFW-ATL is one of Delta's busiest air corridors.

Even here in PDX, we get numerous 767 operations. I find it hard to believe that DFW would lose all widebodies.

Less widebodies, yeah, I would believe that. But it seems to me that Delta needs that lift into Atlanta. Especially as mainline at DFW keeps getting pulled down.

Regards from PDX....
It's a new day. Every moment matters. Now, more than ever.
 
boyshane
Posts: 121
Joined: Fri Jul 02, 1999 9:46 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 11:44 am

I'm do gate for Continental Express. I also do ticket counter and most everything else except ramp. I love working the gate! It's a lot of fun, especially when working with someone else. If you are doing everything by yourself then it can get real stressfull.

We only get the small ERJ 135/145s in so it's nothing compared to the Boeings. We have a check list that we follow up at the gate with what to do, when to call standbys, print paper work, board...etc. I especially like to do the announcments.

You basically go up to the gate 30 minutes prior. Then get the paperwork ready, assign computers, get fuel load, call that in. Then about 20 minutes prior we call a pre-board. While boarding we are reconciling seats and monitor the flow of carry-ons incase we need them gate checked. Call by rows, then all passengers all rows. Make our final boarding call and see if there is anyone that isnt boarded. Close the gate door, head down to the plane. Hand the flight attendent their report and wait for more paperwork back. Then they close the door and we drive the jetbridge back. Once the brake is released the times are entered so we go back up to see if we were 10 early or not. After all that we go up and do the paperwork for the flight.

Every flight is different and interesting. Hope this helps!

-Shane
COEX
ASA/CRO
 
ual777contrail
Posts: 2914
Joined: Sun Feb 17, 2002 11:33 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 2:04 pm

You open the door to a whiff of stench, the flight attendants are usually grumpy and then the pilots want to talk to you about why your station is replacing 737's and 757's with CRJ'S.

constant whining, late people. Constant needs to turn a late flight in 25 minutes and you have 10 wheelchair passengers to board first.

it is very stressful, other than the pilots and flight attendants the job is a breeze.

plus the UAL flight attendants only want to complain about how they don't make any money and life sucks.


ual 777 contrail
 
Alpha 1
Posts: 12343
Joined: Sat Feb 03, 2001 12:12 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 9:57 pm

I work gates for CO in CLE. I'm working COEX flights right now-I got tired of being the one working CLE-LGW 3 or 4 times a week.  Wink/being sarcastic

Actually, the truth is the shifts at Express right now fit my schedule a lot better than any shifts over on the CO side.
 
Delta728
Posts: 45
Joined: Sun Sep 08, 2002 12:54 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 10:00 pm

Work Dl gates here in busy ATL.......always interesting.......hey Deltasfo......come on down....more interesting here than PDX.....lol
 
UA744Flagship
Posts: 1433
Joined: Tue Jul 13, 1999 1:55 pm

RE: Any Gate Agents Here?

Mon Sep 30, 2002 10:05 pm

Former gate agent for SkyWest dba United Express out of SFO until a little over a month ago... started up school in a different state. OH-LGA (Kai) is currently a gate agent with them, and was my coworker.
no wire hangers!
 
kl713
Posts: 748
Joined: Sat Aug 04, 2001 2:48 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 11:26 pm

I'm a check-in and gate agent for SWISS and TAP Air Portugal @ AMS......Most of the time I work with the Airbus A319/320 and the Avro RJ100/85....

but not for long...I'm now in my last 2 weeks as check-in and gate agent.....from next week I'm gonna leave the aviation world for a while......
732 733 734 73G 738 739 742 743 744 752 763 77E 773 77W 319 320 332 333 343 388 M11 146 DH4
 
Ndebele
Posts: 2847
Joined: Mon Apr 09, 2001 3:16 am

RE: Any Gate Agents Here?

Mon Sep 30, 2002 11:42 pm

I'm a check-in and gate agent for SWISS (btw: Hi, KL713  Big grin ), Olympic Airways, LTU and Hapag-Lloyd at STR - I'm working for a handling agent, so there's quite a variety of airlines we work for. I used to work for Sabena, LOT, Swisswings flights, too - but that's history. Different airlines use different computer system, so the number of airlines/flights I can work for is limited.

KL713, are you working for Dutchport?
 
kl713
Posts: 748
Joined: Sat Aug 04, 2001 2:48 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 2:07 am

Hi Ndebele,  Big grin

Dutchport doesn't exist anymore, they went bankrupt somewhere in october/november last year...

most of the by Dutchport handled airlines (exept for SN and SR ofcourse  Sad )are now handled by other handling agents @ AMS

since the end of 2001, TP, LX and AF are with Aviapartner, LO with KLM and NTL with GlobeGround, can't remember which other airlines where handled by Dutchport

I work with a lot of former Dutchport employees who lost their jobs when they went bankrupt.

Do you guys also work with that old ORCA check-in programme for the SWISS flights?

regards,

Danny (KL713)
732 733 734 73G 738 739 742 743 744 752 763 77E 773 77W 319 320 332 333 343 388 M11 146 DH4
 
Ndebele
Posts: 2847
Joined: Mon Apr 09, 2001 3:16 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 2:34 am

Dutchport went bankrupt? I didn't know. I used to work for Swissport, and when they sold our station at STR in April last year, Dutchport still existed - we don't get much company information since. I only wondered why we got tons of bagtags with "Dutchport" logo last year, they said they bought it for cheap, who knew that it was cheap only because Dutchport went bankrupt. Now I know. Oh yes, and somebody printed "Swiss-Sport" (!) over the old Dutchport logo.

So you're working for Aviapartner. Must have been a huge success for GlobeGround to get the handling for all KLM flights at AMS  Wow! Are AF, TP and LX the only airlines handled by Aviapartner AMS? Or are those the only airlines that use the "old" ORCA system? We use ORCA for Swiss, the OA system for Olympic, CODECO for LT and HF, and I have to say that ORCA is still the best of those three: very simple, after a few lessons you have learnt everything, CODECO is much more complicated! And there's nothing CODECO can do but ORCA can't. I love ORCA!
 
DE727UPS
Posts: 810
Joined: Wed Nov 22, 2000 10:55 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 4:09 am

"One nice thing about being a gate agent, is the interaction we have with the flight crews."

I thought gate agents hated pilots?
 
kl713
Posts: 748
Joined: Sat Aug 04, 2001 2:48 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 4:18 am

TP and LX are the only ones using the ORCA system, AF has his own French system. BA, IB, CX, KM and K8 (Dutch Caribbean) are also handled by Aviapartner, they are quite succesfull as handling agent since Dutchport went bankrupt. Together with Aviapartner, only KLM, Martinair, GlobeGround and Menzies are left as the regular Handling agents @ AMS........
732 733 734 73G 738 739 742 743 744 752 763 77E 773 77W 319 320 332 333 343 388 M11 146 DH4
 
DeltaSFO
Posts: 2407
Joined: Fri Nov 03, 2000 11:22 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 4:26 am

I thought gate agents hated pilots?

We do? I wasn't aware of that.
It's a new day. Every moment matters. Now, more than ever.
 
flyboy80
Posts: 1816
Joined: Fri Jul 13, 2001 8:10 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 8:36 am

DELTA SFO I HAD ALOT OF QUESTIONS FOR YOU BUT YOU NEVER E MAILED ME SO I COULD ASK BTW I AM IN EUGENE, OREGON!
Oh and no one ever said anything about how they like opening aircraft doors and so on ands whats their favorite, 777 contrail you work for United???????????????????????????????????????????????????????
 
CB777
Posts: 1135
Joined: Wed Sep 08, 1999 8:13 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 9:52 am

as for CO at EWR the CSR's (Customer Service Agent) usually meet the planes. I usually just close the door for departure. I don't really have a favorite plane that I like closing the doors most, but if I had to pick one I guess it would the B777.


CB777
 
flyboy80
Posts: 1816
Joined: Fri Jul 13, 2001 8:10 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 10:05 am

How do you close a 777 door from the outside anyway? Its pretty big! Is it hard?
 
jmhLUV2fly
Posts: 539
Joined: Tue Dec 14, 1999 4:15 pm

RE: Any Gate Agents Here?

Tue Oct 01, 2002 10:15 am

I work with AirTran, been with the company sence March of this year, I am just now getting a taste of how it is to work the gate, believe me it is not as easy as one may think. When boarding a flight there is alot going on at one time, in order to board that flight effectively, i.e. noting various things in the computer doing weights and balances and preparing appropriate paperwork for the flight crew and F/A, in addition you also have to monitor security proedures when boarding the flight, unable to expand specifically as to what those procedures are, as I am borbidden by FAA to share such procedures, but trust me they are amany to follow and one slip and you could be fined by the FAA. So, yeah if you love airplanes, like I, it makes your work more enjoyable and thus your heart is in all you do, but there are many responsibilites in all you do in working as customer service agent in the airline business, must always be thinking.
JMH
 
Guest

RE: Any Gate Agents Here?

Tue Oct 01, 2002 11:16 am

At HP in the field stations at least the ops agent takes the inbound and outbound radio calls from the pilots, prepares the load plan and directs the ramp agents as how to load the airplanes, receives the dispatch release and weather package from the dispatcher and gives it to the pilots, writes up the fuel slips for the fueler, and runs the trim sheet for the pilots.
 
Stretch 8
Posts: 2468
Joined: Fri May 28, 1999 4:00 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 11:33 am

Lads: From the descriptions above, it sounds like hard work. At my home airport (IAD), Virgin is advertising for customer agents. Am I loony, or would this be a good (very) part time job? (I am a lawyer in real life, but would relish the "non-rev" posibilities.)
Maggs swings, it's a drive deep to left! The Tigers are going to the World Series!!!
 
co/ba
Posts: 388
Joined: Tue May 22, 2001 1:55 pm

RE: Any Gate Agents Here?

Tue Oct 01, 2002 11:53 am

HP is also hiring at IAD for gate/ticket agents. The VS schedule would not be compatible with your real world schedule.
 
flpuck6
Posts: 2047
Joined: Fri Jun 11, 1999 12:32 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 12:04 pm

Try being a gate agent with an airline who has another airline doing that airline's work, i.e. I work for Air France, I have done gate work, but it's Delta Air Lines who does everything for us! I'm not going to say it's easy...

-Chris
Bonjour Chef!
 
boyshane
Posts: 121
Joined: Fri Jul 02, 1999 9:46 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 12:40 pm

Hey Alpha 1,

That's cool that you do gate out there in CLE! Are only flights go to CLE, im in MSN. I've got a few friends that work out there. Do you know a Pamela P.? If so, tell her Shane in MSN says "Hi".

Also, im trying to fly out on your CLE-LGW flight on the 18th but am probably going to go MKE-EWR-LGW or MKE-IAH-LGW because they fly the 777 out of there and more BF seats.

Laterz,
Shane
 
Flyer732
Posts: 1320
Joined: Wed Nov 03, 1999 6:09 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 1:23 pm

Not much to it, open the door then close the door. My favorite part is closing the door cause then they're all getting the f*$& outta my face  Laugh out loud

Working in a hub city is tough, work 4-5 flights a day out of your gate...its been said (at least for us at AirTran) that any ATL agent could be a supervisor or manager in an outstation...its 100% true.
Push one flight to Miami turn around 5 minutes later and catch a plane from Boston to turn a flight to Dallas 25 minutes later.
I can't count the number of nights I've had dinner on my jetway waiting for a plane to come in, or that I've had to sit in the cold to eat because there is no where else to go.

To add to all of that I'm a GSC in Atlanta, which gives me added things to do on top of the normal work as an agent.
Thinking over everything, I wouldn't trade this job for anything, except maybe something else in the industry.

~Ryan
AirTran Airways
 
N839MH
Posts: 298
Joined: Tue Mar 27, 2001 4:05 pm

RE: Any Gate Agents Here?

Tue Oct 01, 2002 1:47 pm

DeltaSfo....as for Delta in DFW not having any widebody's next schedule change, it appears DFW will lose its MD11's and its B764. Also we are now hearing that Delta purchased a Hanger in TPA from USAirways, this would be the new city to handle the B757 mtc layovers. Not sure about that, but currently DFW does the B757 mtc layovers.

As for the subject, I usually work MD11's, 763's & 764's. I prefer the MD11's in closing it's doors, just a toggle switch and the door is closed. Now if anyone knows the answer to this, why on the B767's, did Boeing make the door closing so difficult? 767 doors close about 75% of the way with a switch and then you have to use a bit of effort to push the door handle down to secure the door closed. Why not make the doors close all the way like the MD11 and the L1011's?

B757's, very heavy door, and awkward to open and close. I find the door easier to close than to open.
Solodude!
 
boyshane
Posts: 121
Joined: Fri Jul 02, 1999 9:46 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 2:16 pm

Flyer732-

Hasn't Atlanta gone Federal yet or do you still have to sit GSC? Today was our last day before TSA took over and we no longer have to sit down there... thank god. I think it is the most boring this in the world to sit down there as a GSC but it's good to have that title.

-Shane
 
Flyer732
Posts: 1320
Joined: Wed Nov 03, 1999 6:09 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 2:30 pm

Boyshane,

ATL is federal, but we still have many other things to do on the concourse. I've never sat at the checkpoint, Delta usualy did that.
 
RyDawg82
Posts: 833
Joined: Fri Sep 14, 2001 8:30 am

RE: Any Gate Agents Here?

Tue Oct 01, 2002 3:48 pm

Gate Agent here for AS at Anchorage, Alaska....Best job I could think to have at this point in my life....Ryan
You can take the pup out of Alaska, but you can't take the Alaska out of the pup.
 
flyboy80
Posts: 1816
Joined: Fri Jul 13, 2001 8:10 am

RE: Any Gate Agents Here?

Wed Oct 02, 2002 8:47 am

thanks guys this is really fun, why is a 757 door hard to open, is it just really heavy???
 
SafetyDude
Posts: 3654
Joined: Fri Sep 07, 2001 10:02 am

RE: Any Gate Agents Here?

Wed Oct 02, 2002 9:17 am

N839MH I heard the answer before but I forget...so what is it?
 Confused
-Will
"She Flew For What We Stand For"
 
UA744Flagship
Posts: 1433
Joined: Tue Jul 13, 1999 1:55 pm

RE: Any Gate Agents Here?

Wed Oct 02, 2002 12:15 pm

Ryan! How is Alaska?

E-mail me man, I never got to non-rev ANC.
no wire hangers!
 
RyDawg82
Posts: 833
Joined: Fri Sep 14, 2001 8:30 am

RE: Any Gate Agents Here?

Wed Oct 02, 2002 12:35 pm

Alaska has had a great summer, now it just rains *cries*...Down to Seattle for 12 hours today, spotting.....Got to love this job.

As far as the 757 door, I haven't operated it myself, however I watched a co-worker open a AA 757 door a few months back, and it sure looks like a struggle....

Ryan
You can take the pup out of Alaska, but you can't take the Alaska out of the pup.
 
N839MH
Posts: 298
Joined: Tue Mar 27, 2001 4:05 pm

RE: Any Gate Agents Here?

Wed Oct 02, 2002 1:32 pm

SafteyDude...Im not sure about the 767 doors, why they don't shut all the way with the switch.. I was hoping somebody on airliners knew.
Solodude!
 
LH423
Posts: 5868
Joined: Sun Jul 11, 1999 6:27 am

RE: Any Gate Agents Here?

Thu Oct 10, 2002 5:07 am

CSA (Customer Service Agent= Gate Agent) for British Airways in Boston.

LH423
« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
 
ual777contrail
Posts: 2914
Joined: Sun Feb 17, 2002 11:33 am

RE: Any Gate Agents Here?

Thu Oct 10, 2002 2:13 pm

The 757 door is very hard to open and close, that is door 1.
when you go to door 2, the door right in front of the wing it is pretty easy.
door 1 in my opinion is harder because of the way the plane starts to curve. You start to lose a great deal of the body of the plane when it begins to curve into the nose. I know this sounds looney but that is my opinion.

and FLYBOY80,
yes I work for UAL, and yes we don't like pilots(gate agents) they whine a lot about nothing.

the bigger the plane the easier the door is to open and close, I have worked the DC-10 so many times and it is on a system of cables and pulleys. You would turn a little silver lever and up the door would go. The 777 and 747's are pretty easy also, you lift the lever and slide the door to the side. You don't use hardly any force in opening or closing it.

ual 777 contrail

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