As far a PR goes, jetBlue is perfect. They really got all the bases covered.
The problem with them is not something the average person would see. First off, they don't really treat their employees as good as everyone thinks. If you don't work at JFK (or soon to be LGB) you don't have a chance at full time. Getting another job isn't as easy as it sounds, cause the hours suck. You work like a madman, and unless you want to go to in-flight (which most of the gate agents do...They have a high turn around) you really have no chance at promotion.
Also, IMHO the hiring process there is flawed. My interview was a joke, we just sat around and talked about nothing that had anything to do with the job. They have hired a large number of people who really have no clue what they are doing. I've seen people almost get themselves killed, I've seen blatant disregard for polices, and a lot more. The problem is, there is no discipline. Everyone in HR is so lovey-dovey there, they let people get away with murder. Don't get me wrong, I'm all for good employee relations, but there comes a time where you have to crack the whip. Much like a child who isn't disciplined by his parents, things get out of control.
There too much "its not what you know, its who you know". People getting hired cause they are "friends or family". If these people were competent, I wouldn't have a problem with it, but more times then not, they aren't. I've seen too many highly skilled people with airline experience not even get an interview.
I also believe they have a real problem with middle management, a case of "too many chiefs and not enough Indians"
Anyway, just the opinion of someone who was on the inside...