LoneStarMike
Topic Author
Posts: 2802
Joined: Sat Jul 01, 2000 1:02 pm

2 Recent Articles About Southwest Airlines

Thu Oct 17, 2002 8:27 pm

Two very different articles about Southwest. The first, by Jeff Cannon, a freelance writer, is happy, upbeat and positive and is from crmguru.com The second is more gloom and doom from USAToday.

Southwest Airlines: Service for Smiles and Profits
10/10/2002

http://www.crmguru.com/features/2002c/1010jc.html

Southwest's challenges grow
10/16/2002

http://www.usatoday.com/money/biztravel/2002-10-16-southwest-cover_x.htm

You'd almost think you were reading about two different airlines.

LoneStarMike