MyTravel might not have the best reputation in the industry, and I could be accused of being biased but the Premiair Gold cabin on our A330-200's is definitely worth every penny - in my opinion far better value than booking with a scheduled carrier. There are 49 seats in the upgraded cabin and despite a 2-3-2 config, they are still very wide, comfortable with decent recline & adjustable headrests and upholstered in navy leather. The seat pitch is more than enough for even the tallest passenger, and all seats have PTV's which have a moving map,forward facing and downward facing camera which lets the passenger zoom in and out, five channels of entertainment programmes which include comedy, lifestyle, kids, teens and documentary programmes, four channels of movies (O/B & I/B movies are different, as are the entertainment channels) which are always updated every two months and are often onboard before they have been released in the UK as they are supplied from the US. There are also 10 audio channels available.
The service in Premiair Gold can provoked mixed reactions; the delivery of it and the attention from the two dedicated cabin crew is usually excellent. A pre-departure drink is offered, then after take off the crew will distribute headsets, offer a selection of magazines, give out bottles of mineral water to each pax and upgraded comfort packs (they contain all the usual:eye shades, socks, toothbrush and a selection of Molton & Brown minature cosmetics). All bar services are complimentary and separate wine service features decent quality wines from full size bottles, unlike the 1/4 plastic bottles in Economy. The crew usually offer several drinks services, but anyone that wants one during the flight will always be given one from the galley. A 'Saints and Sinners' service is offered which gives all pax a choice of snacks from crisps, chocolate bars, cookies, sweets to a selection of fruit (which is always the last to go!) Ice creams are given out during the movie. The meal service is a bit of a let down - it's true that the meal trays are the same as those served in Economy, but when you book your flight you can pre-select your hot meal from a choice of ten options. Table cloths & separate Salt + Pepper pots are given out, but since 9/11 the cutlery has reverted to plastic. Tea and Coffee is offered from full size non-plastic mugs and there is the option of speciality coffee with liquer & whipped cream. Hot towels are given out before the crew collect in the trays. Duty Free is standard as per Economy, as is the afternoon tea service which is done about 1 1/2 hours before arrival, and is the usual selection of sandwiches with scone, cream and jam.
At both UK & overseas airports there are separate check-in desks so no queuing, baggage allowance is increased to 30Kg per pax and is offloaded first on arrival, Check in time when leaving the UK is reduced to 60 mins pre departure and Premiair Gold passengers are given priority boarding and disembarkation.
All in all, if only for the extra legroom and free drinks I personally think it is well worth the supplement, and most passengers agree - invariably all the seats are sold. The contrast on the MYT A330 between the quiet tranquility of the Fwd cabin and the economy cabin is unbelievable! When you step through the dividing curtain, it feels like a different aircraft and the passengers are so much more difficult & uptight due to the cramped conditions they are squeezed into for up to 10 hours - at every bulkhead and set of doors there are always large numbers of people who would rather stand all flight than be wedged into a 3-3-3 config with 29" pitch!