Well, as I always say: try to avoid flying through airports such as FCO or MXP and avoid that '''thing''' that the letters AZ stand for. Something ALWAYS goes wrong, whether lost or literally wrecked-to-pieces brand new bacalite luggage, or a delay (resulting in a missed connection), or a cancelled flight, or a strike, or weather problems, or whatever... In short, too many coincidences and too many excuse, but not much of a service, nor deeds.
I just thank God, really, that when I overflew Italian airspace, as far as I know, there were no ATC problems. Last year, a local jet was being directed head on into another aircraft, but thank God, a tragedy was averted just in time.
It is really a pity, imo, that such as a reputable airline as KLM has to fork out a considerable amount of money to such a lousy 'thing' (AZ).
It still remains to be seen whether the said 'thing' will still post a loss yet another time.