Terrible Service With SQ

Wed Nov 10, 1999 1:06 pm

Yesterday, I flew from SIN to HKG on SQ 2. I must admit that Singapore Airlines is not as good as what people think. Some of their cabin crew are rude and arrogant.

During meal service, I had to beg to get a drink and this was only delivered after I finished my dinner. The Steward also failed to provide "bread roll" as pomised when he gave me my dinner tray.

When I pulled the call buttom for service, it took the crew a good 15 minutes to respond before my requirements were met. What kind of service is this!

As a result of my bad experience along with other bad SQ moments that I have encoutered, I am willing to defunct this airline for good and fly with Cathay Pacific whom I am a Diamond Card member in their Marco Polo Club. CX - Welcome!

Passengers - Be warned! Do not expect too much from SQ.
Singapore 777
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RE: Terrible Service With SQ

Wed Nov 10, 1999 5:12 pm

Come on! It's not as if the sky has fallen! You probably entered the flight with a closed mindset. When people enter the flight, they should do so with an open mindset, ready to anticipate anything, not so narrow-minded. And if I have not noticed, you tend to (on this forum) put yourself against SQ all the time! It's not as if Cathay has no bad flights.

Every airline has its good and bad points and/or flights and yours is no exception. Most of the time I've taken SQ or CX, I have received excellent service but occasionally, SQ or CX does foul up (like cancelled flight once and left me stranded at the Chep Lap Kok Airport).

Be open!
Singapore 777
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RE: Terrible Service With SQ

Wed Nov 10, 1999 5:43 pm

And to add on to my earlier post, if this is your so called "terrible" service, wait till you fly some domestic carrier in US, you might even call it "flights from hell."

I think with the exception of the 15-minute call-button thing, which admittedly I have experienced on some of my flights (including SQ/CX for that matter, happens quite frequently on UA, never happens however on AN I notice), the rest of your flight should have been pretty much routine. I also admit that some of their cabin crew are arrogant, so CX's cabin crew is perfect?? They're humans too you know! They have to work for a living too and to serve passengers. You got what you paid for, passage from A to B and the rest is supplementary. You do not expect emperor's service when you haven't paid for that, do you??

Do you tell me CX's cabin staff are perfect? I'd really like to know! And if you're not happy with SQ, which you already knew before you flew, then don't fly with them!
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Write To SIA Immediately

Wed Nov 10, 1999 6:25 pm

If your flight really was that bad, SIA takes these issues very seriously. Write to them today - send it to Singapore management, not some other country's local management. Explain to them your dissapointment, yet, at the same time do not be threatening.

This company takes the service issue extremely serious. Without such fine attention to details, they would not be in the position they are today. (after all, we don't see Air Macau with a worldwide network, or for that matter some other small island's national carrier)

Give them the details of your flight, as many as you can, and if you can, include photocopies of your boarding pass and ticket etc.
v jet
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RE: Terrible Service With SQ

Wed Nov 10, 1999 8:29 pm

So Airline2000 which airline do you work for??
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RE: Terrible Service With SQ

Wed Nov 10, 1999 9:45 pm

I have always had arrogant and sullen service on SQ. My Mum had to beg for HALF A GLASS OF SODA WATER on a trip we took back in 92. And I have never had a smile out of an SQ flight attendent. I have no idea where they got theire reputation for being a good airline.

And yes, Cathay Pacific fight attendents ARE perfect. They probably have the odd bad flight but in all the flights I've taken with Cathay, they have always been perfect. In my humble opinion Cathay and SQ are like chalk and cheese.
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
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RE: Terrible Service With SQ

Thu Nov 11, 1999 12:30 am

Come on , CX 's crew are perfect? I must admit CX is one of the best airline and their cabin crew are almost perfect , but that doesn't mean that 100% of their cabin crew works 100% to their fullest potential! I've had both good and bad flights with CX and also with SQ and other great airlines like TG or UA. We shouldn't judge the airline as a bad one just because of 1 bad flight! Well , unless you've flown them 20 times and 18 of them were bad.. then okay

RE: Terrible Service With SQ

Thu Nov 11, 1999 12:50 am

I cannot speak for Cathay Pacific, but from my experience I could not fault Singapore for their service, over about 10-15 flights, I found their staff friendly and flexible. I think people fail to remember that on the day of their particular flight , the FA's have to keep maybe 150-300 other folks happy, with a lot of condescending, arrogant sods among them. Be nice to them, and they are nice to you is my particular finding.
P.S. What are your thoughts on service with MAS? My experiences with this airline are also good....

My (good) Experience With Complaints

Thu Nov 11, 1999 1:35 am

After a sub-standard round trip with Air 2000 in April I wrote to them. There was nothing actually wrong with the flight, but standards were not as high as they had been. I wrote how disappointed I was and tried to be constructive in my criticism. Within 10 days I recieved a very apolagetic letter and a bottle of Champagne to make up for my disappointment!!!!
That's just from a holiday airline so you should definately get something similar from SQ!

All I Can Think Of

Thu Nov 11, 1999 2:18 am

All I can think of is a lady on my flight who walked onto a brand new United 777 marveled at the tv screens and the spacious restrooms and then told me she would wrtie to United to complain about the seats. It made no sense to me.

I had a salad spilled on me by TWA with no apology, had a luggage handler said my flight had a bomb threat which was a cruel joke to make me scared when I was younger (the old continental) USAirways never answered my call light after 15 minutes of several pings and I had to get up and find the FA's myself (who were eating in the back) I JUST heard a United Airlines gate person tell a lady that she should use the computer ticket taker cause computers were smarter than her, but I got to and from each destination safely and with relative ease. If I had a salad spilled on me today I would expect an apology and would get it and if a scummy baggage handler make a cruel joke like that again I would scream bloody murder and make sure security heard me......

So if you feel you have been wronged,. write to the airline or deal sharply with the person WHEN it happens.
But I suggest you dont mention the fact that they forgot your will wind up being the most funny letter recieved for the day.

RE: Terrible Service With SQ

Thu Nov 11, 1999 8:54 am

i know what kind of service is served on airlines today and it is pretty good compared to some service on some flights. you were just one of the unlucky ones out of hundreds of people on that flight who might have gone through the exact same things you did. may i remind you that the usual passenger to cabin crew ration is 1 crew to 32 or so passengers. that is how much pressure they are put on, think of it like this. they are referees and they cannot please everyone in the crowd if they say this team lost and this team won. so in one way the referees are like flight attendants. it is all about pressure to keep everyone happy whether on a flight from sin to hong kong or on a playing field. just remember this. thanx good luck with your next flight
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Writing Letters Does No Good

Thu Nov 11, 1999 9:40 am

After a horrendous (my worst ever on any airline) experience with SAS in 1996, I wrote the CEO of the airline to complain about the service and the substandard treatment I received. I was over the limit for luggage because I was traveling back from Russia to the United States - returning home. The ground staff at SAS WOULD NOT help me out, nor negotiate with me. They would not accept a credit card for payment, and told me to step aside and deal with my problem myself. I would up leaving half my luggage in Stockholm with friends where it still is to this very day.

In response to my letter, the CEO of SAS sent me a pen and thanked me for my time. I don't bad-mouth SAS as a result, but I do tell people of my difficulties. I also compare SAS to Aeroflot, saying Aeroflot is a better airline and shows more interest and compassion to its passengers. Which is a big insult to any self-respecting airline, but unfortunately in the case of SAS was more than true.

I really don't think airlines are interested in their customers' bad experiences, only the good ones. All passengers can do is choose another airline when they have a bad experience.
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Thu Nov 11, 1999 10:37 am

Wow...the "allmighty" Singapore Airlines surely couldn't have done something like that! (BTW...I'm being sarcastic here). I thought the FA's were always in the aisles with big grins asking, "Can I fix you another drink, Sir?" or "Would you like your pillow plumped, Mam?".

And I thought that **I** was defensive of United! Yikes! Look at the first responsee's post...I thought he was about to cry--or at least have heart failure-- over what Airline2000 said!

In a way, it seems as if Singapore's reputation is going to the heads of their employees.

Just my two New Taiwan Dollars worth...

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Thu Nov 11, 1999 2:46 pm

Typical arrogant airline pax.
Das Flugzeug
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Thu Nov 11, 1999 3:30 pm

I'm with FLY777UAL on this, some people take stuff waaaay too personally on this forum. I was torn apart by a mob for my QUESTION abou the ERJ's reliability. Chill out people.
User avatar
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RE: Writing Letters Does Work!

Fri Nov 12, 1999 6:08 am

Pan Am, Air India, and KLM do respond! My father has written letters to these airlines and has received free tickets to any destination systemwide that is served from his city of origin. I think Air India even upgraded him to First Class. So I think it depends on how you write the letter, if you are nice about it, they are nice back, if you send a letter swearing up and down, then they can live without you. Also, just a note, my father was not a Frequent Flyer member of any of these airlines, so there was no real loyalty.

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Joined: Sat Sep 04, 1999 3:15 am


Fri Nov 12, 1999 6:33 am

The letter I wrote to the CEO of SAS was very carefully-worded, and I expressed my displeasure without any rudeness or make-wrong. However, his response was indicative of lack of interest in passenger experiences. Moreover, the fact that there was no explanation or excuse offered for the behaviour of the ground staff at Arlanda, nor any attempt to assist me in getting my luggage back from halfway across the world, indicated this is not an airline which lives up to its reputation for high quality.

I am interested, what were your father's experiences that he wrote to the three carriers?

Thanks in advance!


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