UA744Flagship
Topic Author
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Passengers To Go Hungry On United

Tue Jan 07, 2003 4:42 am

Oh man, I'm flying UA for the first time as a paying pax in 2 years this Friday, and it turns out the cuts are coming tomorrow! No more nasty breakfast burrito on my DEN flight!  Smile

• United is eliminating first- and business-class meal service on flights of two to three hours to the USA and Canada outside normal meal hours. Only beverages will be served on flights that aren't during the most popular breakfast, lunch or dinner times.

I never thought United would resort to this. Even AA has snack plates, albeit with the same desserts (milano cookies, etc.) UA has in its economy snackboxes

• On all US and Canadian flights except transcon routes, deli plates or salads will replace hot lunches and dinners in first- and business-class.

Basically, the same things you would get on ORD-DEN and other midcon flights... like the chicken 'put your own together' sandwich... I wonder what will happen to Eli's Cheesecake??

• Coach passengers on the five-hour flights between the West Coast and Hawaii will no longer receive a sandwich.

I'm not sure if the sandwich was the second snack in addition to the main course, or the main course itself...

• Coach passengers on morning flights of two to 3 1/2 hours in the USA and Canada will receive a snack mix instead of a hot breakfast sandwich.

this is the famous/infamous "Breakfast Trail Mix"... I guess the fresh apples/bananas/oranges are gone from the snack boxes too


From USA Today ("The McPaper") with my commentary

Sharing the sky
UA744Flagship
no wire hangers!
 
UAL Bagsmasher
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 5:32 am

Now why would anyone choose UA over WN or another low fare carrier? Granted, UA may be the only one serving certain destinations. Other than that, why would anyone pay a few hundred dollars more to get nothing? I sure wouldn't.
 
airworthy
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 5:45 am

I'm a pretty consistent WN flyer and I'll give you a couple of reasons why I would fly UA.

1. Destinations served. Southwest doesn't fly to every destination UA does, and although they both might fly to the same city, I might have to fly to the airport only UA does. I flew to NYC last week and it took me about 2 hours to get from Long Island Islip airport to Manhattan. Next time I'll pay extra money and fly to LGA/EWR/JFK.

2. Cost. Southwest isn't always the cheapest, if you plan your trips right you can get about the same deal from the other airlines.

3. International destinations. I would like to gain miles domestically on UA or another carrier and use those miles on an overseas vacation.


If Southwest was such a power in the air industry, United and the other carriers would have went bankrupt years ago. There are many reasons why people pick a certain airline to fly and I don't think food is the biggest reason.
 
FLY777UAL
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 6:59 am

Oh well...personally, I really like those deli plates! Bring 'em on!

United Will Stand

F L Y 7 7 7 U A L
 
L1011
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 8:39 am

I just flew on AA from RIC-STL-SEA, around seven hours, and got nothing but pretzels on each flight. The second leg was over four hours long. So UA isn't the only one doing it.

Bob Bradley
Richmond, VA
Fly Eastern's Golden Falcon DC-7B
 
Bicoastal
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 10:10 am

This makes sense for United. Seems like some of the meal service was a waste. I flew in First (upgraded for free cause it was empty and I'm a 1K)Saturday night on a 7:00 pm flight from Chicago to Washington Reagan. They served me a hot meal. It was nice but on a 1 1/2 hour flight, it really was unnecessary. I'd rather see United cut some of the extras and survive rather than serve a meal and go under. From what I can tell, more and more folks are bringing their own more appetizing meals anyway, rather than eat the mediocre airline meals.

Go United!

P.S. My United flights Saturday on both legs San Diego to Chicago and Chicago to DC had great crew. Cockpit and cabin crew were enthusiastic, friendly and provided great service.
Airliners.net has many forums. It has spell check and search functions. Use them before posting!
 
ContinentalEWR
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 10:32 am

Oh stop whining. The food isn't very good, and honestly, would you prefer to pay for a cheap, reliable product that gets you there safe and on time, minus the Sheila Lukins Lasagna? C'mon. Airline food is history. It's up to the airports and retailers to provide better, lower cost food outlets in the terminals to make up for the junk served on planes that will soon be a memory. I would not stop flying United just because they don't serve food. As long as they are on time as best they can be, fly clean aircraft, and do it safely, that is all I care about.

ContinentalEWR
 
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HA_DC9
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 10:36 am

Looks like I will continue to fly on HA for my HNL to west coast flights as they still serve a full meal plus snack service on their trans-pacific flights.  Smile
 
Sean-SAN-
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 12:39 pm

Any idea how much $$ these cuts save UAL?

 
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clickhappy
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 1:38 pm

they should install a Starbucks on each plane and take a cut of the $$$$

 Smile
 
acidradio
Crew
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 2:58 pm

Now I will be angry when they start to cut the supply of booze. You keep me all boozed up and I won't care about the food!
Ich haben zwei Platzspielen und ein Microphone
 
727_Gal
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 3:03 pm

lol Clickhappy! I agree, I'd definitely be patronizing that machine  Big grin
now I personally don't fly United, but only because I live in MEM and LIT, and so it's usually NW, WN or DL (more often than not DL) to service my travel needs.
however, I think this is actually a good idea. I mean, think about it. How many people actually like airplane food anyway, beyond the beverages? Most of the time during short and even medium haul flights, I only take a beverage anyway. I'd much prefer to get food of my own in the airport, preflight.
Way to go, United!
 
gigneil
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 3:12 pm

I like airplane meals because it gives me something to do.

If I try to read or work or watch 10 movies I get unfocused and bored.

If I have people waiting on me (I fly enough that I always sit in C, pretty much) then I have something to do that requires no planning on my part.

Heh I'm a little stupider than most, but I need activities planned for me by others.

The meal is actually very time consuming...

N
 
TonyBurr
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RE: Passengers To Go Hungry On United

Tue Jan 07, 2003 9:33 pm

UA STILL does not get it! Is that part of a "business plan"? What it says to the customer is that we will continue to cut your services to save money, not look to other ways to cut our costs. Expenses are only part of the problem. They also need REVENUE, which coems from customers, who come because of product. UA has for a long time cut and diluted the product. Tell the customer to continue paying the same or higher fares and cut the product. This doe NOT make any business sense! Other airlines ( like BA in J class revamped the seat) at the time of declining revenues increased their product, and guess what. They are making a profit. UA contiues to lose money and cuts the product. I had hoped that this new "management team" would understand the concept of customer/service, but I was wrong. You had overpriced your product by your contracts. A continuation of the poor management which has been prevelant at UA for too long. Keep mailing those nails into the coffin people!

Airline food is not a tremendous thing. But, if you have to get to the airport early for check in, security, etc., change planes without time to eat, arrive and run to a meeting, then yes, a meal can be important becuase it may be your only opportunity. For those who are doing leisure travel you have more freedom to "eat" then the business person.

It is not the meal or lack of it that matters. It is the MESSAGE that UA is sending to the customer - we ill take it out on the product. VERY, VERY, bad business plan ( Travel Weekly had an article on this very point this week. It compared the airlines today with the demise of Pan Am and showed the similarities. UA seems to be following Pan Am's "demise" check list).

No you may not have a "bite" on UA anymore, but UA is "biting the hand that feeds it"!

It's the product ( customer) you idiots!

 
kaitakfan
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RE: Passengers To Go Hungry On United

Wed Jan 08, 2003 12:31 pm

Glad to hear these cuts! Hass get yourself a Egg McMuffin in McDonalds before your flight and you will be fine! I see no problem in dishing out maybe $4.00 to get a meal before a flight. 3 hours without a full meal wont hurt anyone to bad now will it?

Tony, while you may be correct that its not a good business plan to cut meals, think about this. Others who are more well educated in the matter may say that having small meals that many people dont care for is a bad business plan for an airline that is hurting big time! Remember, UA is not Pan Am, comparing the two may seem interesting, but its pointless.
 
hmmmm...
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RE: Passengers To Go Hungry On United

Wed Jan 08, 2003 1:23 pm

I love airline food. As a kid, the only time I ever enjoyed eating vegetables was on a plane. For some reason, they actually had a delicious taste. And it was economy. To achieve that effect, they must put weird shit in that food. And I loved it.

Actually, for those who don't want to eat their meal, because it is below them, save it for me. Contact me, and I'll give you my mailing address so you can send it. Just make sure you wrap it up tight. And don't forget the dessert!
An optimist robs himself of the joy of being pleasantly surprised
 
fly_emirates
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RE: Passengers To Go Hungry On United

Wed Jan 08, 2003 1:47 pm

After all, Airlines is a mean of transportation, and if some airlines like emirates and Singapore are supported by their governments, United isn't. it is having hard time, so these cuts came in a right planning i guess
 
buckfifty
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RE: Passengers To Go Hungry On United

Wed Jan 08, 2003 1:48 pm

At least it makes the decision whether to stay up for meal service or go to bed instead much easier...
 
Guest

RE: Passengers To Go Hungry On United

Wed Jan 08, 2003 2:49 pm

I had the new salad dinner on a United flight from LAX to ORD. It was an oriental chicken salad with a fruit plate and butter cream chocolate cake with caramael chips. It was really delicious.

Plane was a 777ER by the way.
 
ual777contrail
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RE: Passengers To Go Hungry On United

Wed Jan 08, 2003 4:27 pm

Poor business plan to cut the meals? That is a smart business plan. Who in their right mind will hold off on McDonald's or a snack before a flight because you cant wait to eat a nasty ass meal that has been sitting in a metal container for about 4 hrs? I guess a better business plan would be to charge for the meal right? Like HP? Boy, it really shows you cant please em' all. Sad when our over weight country cant wait 2 or 3 hrs to stuff their faces.
but for those of you who cant live without airline food then I guess lowerering our prices 40% will fill the seats of those who will fly us for the product, and for those who have forgotten then let me remind you. It is to get you from point A to B safely, in one piece and happy. We have so many ontime flights now it is sick, and all you want is a meal? Please!

ual 777 contrail
 
FLY777UAL
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RE: Passengers To Go Hungry On United

Wed Jan 08, 2003 5:00 pm

Tony--it's really a catch 22 situation...

Not too many other areas where cuts can be made, as they have been made in virtually EVERY area possible...

F L Y 7 7 7 U A L
 
AsianaAirlines
Posts: 201
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RE: Passengers To Go Hungry On United

Wed Jan 08, 2003 5:04 pm

Airworthy,
Im planning to fly in to Long Island Islip from LAX and take a train to Manhattan. Should I use my award ticket on Southwest or should I just fly another low-fare carrier?

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