bobcat
Posts: 1141
Joined: Thu Jun 28, 2007 2:28 pm

HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 2:06 am

I was watching TVB on C-band earlier and only saw half
of the report. Here's what appears to have happened:

A female 200kg passenger wanted to fly to Hong Kong
via Dragonair. She even offered to buy two tickets, because
of her size. However, Dragonair executives refused to let
her buy the tickets, saying the seatbelt wouldn not be able
to restrain her in the event of an accident, and that her
"mass" may crush other passengers or block the aisle or
emergency exits... all because Dragonair flies Airbus... !!!???

The woman went to Cathay Pacific(CX) and China Airlines(CI)
and they said no problem.(both fly 747-400s on the route)
She ended up flying to Hong Kong on CI.

...........

If anybody is in Hong Kong and read about the news, could
you please point me to the website that has the full story?
Thanks!



 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 2:32 am

all because Dragonair flies Airbus... !!!???

I bash Airbus as much as the next good aircraft enthusiast, but that's a bit rediculous  Smile
Your bone's got a little machine
 
bobcat
Posts: 1141
Joined: Thu Jun 28, 2007 2:28 pm

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 3:10 am

No, no, no.... those were the words I heard in the report...

I love Airbus!!!

A fellow member was kind enough to send me the entire
article... unfortunately I don't speak Chinese...  Sad
Can anybody translate it and post it here? I tried some
online translating(like AltaVista) but they turned out weird...

This is the Chinese newspaper website that had the article.
(can't figure out how to get into their English site, if there's
one)

http://news.chinatimes.com/Chinatimes/newslist/newslist-content/0,3546,130501+132003011700621,00.html

Thanks!  Smile

.............

____ Below is what the weird translation that I got from AltaVista____

Too fat? Ticket? One 150 centimeters, 200 kilogram female surnames, originally want to build? Goes to Hong Kong? Thinks from? Ticket, unexpectedly? Is is resisted by the airline? The reason is " is safe? Falls ", makes her self-respect? Seriously suffers setbacks. Aviation? Expression? Gets up the case possibly is? First cause? Heavy too heavy suffers resists? Case
 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 3:17 am

If the person can't fit through the aisles, doors and be safely restrained, then the airline shouldn't let them fly.

Don't let them fly, get sued. Let them fly and there's a crash, get sued. Gotta love the system.
Your bone's got a little machine
 
Snoopy
Posts: 355
Joined: Wed Oct 10, 2001 9:14 am

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 6:36 am

I was flying CA once from PEK to HKG with some colleagues in Y. The plane was a B747-400 and all the passengers were crammed in the very last Y-class cabin. Probably so some of the FAs could take a break. A colleague (HK Chinese) and I moved forward a cabin (still Y).

I'm a relatively big guy. The FA came and asked us to move back. I refused and said I was comfortable where I was. She then proceeded to tell my colleague that if we stayed where we were the wings would bend because of my weight!! OK, I'm heavy, but not THAT heavy! When my colleague translated, I almost wet myself. I have never heard such a tall story in my life from an FA.

 Smile
 
Red Panda
Posts: 1433
Joined: Wed Jun 14, 2000 12:58 pm

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 10:13 am

There was a case not long ago that an oversized pax broke the arm rest as he tried to fit hiself into the seat. We ended up have to upgrade him to J-class in order to accomodate him. Lucky that there was an empty seat in JCL, or he would have been offloaded.

We need some official guideline for this sort of situation.

r panda
 
chiawei
Posts: 924
Joined: Wed Nov 01, 2000 9:07 am

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 11:03 am

my post on this matter got deleted because I am speaking the truth about how chinese treats taiwanese.

But the excuse made by the airline is just ridiculous.

1. The cabin door is too small to fit this woman. Hence she would block the dorr during emergency? Last time i recall the door on A330 is not much smaller than 747.

2. This woman weighs too much. Hence she might become a projectile during emergency and cursh someone to death.

3. Dragon Air would lose the revenue from seat next to her two seats because no one want to sit next to her.

4. The A330 seats is smaller than CI's 744 in Y. Hence she does not fit even with 2 seat.

the problem is that the airline is lieing. Simple truth because Taiwan does not have a law to protect obese people. If this were an American, I believe Dragon Air would be more than happy to accomodate this pax.
 
teahan
Posts: 4989
Joined: Sun Nov 21, 1999 11:18 pm

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 11:07 am

Dear Chiawei,

***my post on this matter got deleted because I am speaking the truth about how chinese treats taiwanese.***

Just to clarify one thing. Your post was simply deleted because it was a double post and for no other reason.

Kind Regards,
Jeremiah Teahan - Forum Moderator
Goodbye SR-LX MD-11 / 6th of March 1991 to the 31st of October 2004
 
Guest

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 12:04 pm

Taiwanese airlines explained that if airlines unable to carry such heavy weight passenger is due to the "regular sized" seat, and kick them off the plane is not a discrimination. Airlines in Taiwan haven't had such problem before, but usually sign them to the seat where no one sits beside.

China Airlines is the airline who carried this 200kg lady. The airline say they don't usually ask "large size" passenger to buy 2 tickets/seats.


Dragonair kicked this lady off the plane is because she's unable to fasten her seatbelt, which causes "safety worries" for this passenger and she might "damage onboard facilities". Dragonair denies it's a discrimination.

Dragonair claims if she buys 2 ticket, the problem won't be dissapeared. She'll face more problems on how fastening 2 seat belts.

The airline refuse to compensate, and once again says it's due to "safety reasons."

Chiawei, yes I agree with you, it's just half of the chinese don't treat Taiwanese well.
 
B-HXB
Posts: 678
Joined: Sat Jan 27, 2001 12:04 pm

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sat Jan 18, 2003 3:49 pm

Excuse me if I'm being dim, but wouldn't a simple seat belt extension do the trick?
 
SInGAPORE_AIR
Posts: 11619
Joined: Mon Nov 13, 2000 4:06 am

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sun Jan 19, 2003 5:40 am

Airline under fire for rejecting obese passenger

A consumer protection group asked Hong Kong’s Dragonair on Friday to apologize to a 180-kilogram woman who was not allowed to board a flight and provide her with compensation.

The woman, identified only by her last name, Hsieh, lodged a complaint with the Consumers’ Foundation of Taiwan following last month’s incident.

She was not allowed to take a Dragonair flight to Shanghai via Hong Kong on the grounds that a safe seatbelt was unavailable because of her size. She managed to finally complete her trip by taking Taiwan’s China Airlines. Cheng Jen-hung, secretary-general of the consumer protection foundation, said Dragonair was in violation of consumers’ rights. “It is a serious violation of human rights and personal dignity to reject a passenger because she is overweight,” Cheng said.

Dragonair said it regretted that the airline was not able to serve Hsieh, but insisted that the safety of passengers was the prime concern of the company. —AFP
Anyone can fly, only the best Soar.
 
Snoopy
Posts: 355
Joined: Wed Oct 10, 2001 9:14 am

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sun Jan 19, 2003 9:26 am

BTW; Doesn't Dragonair carry extension belts? Most airlines do....they are generally bright orange (just to be really discreet!).
 
a380
Posts: 652
Joined: Tue Dec 19, 2000 11:51 pm

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sun Jan 19, 2003 12:28 pm

Matter of fact, CI is not an airline which puts safety first! Just my 2 cents.
 
ILOVEA340
Posts: 2064
Joined: Sat Oct 30, 1999 9:49 am

RE: HK: Dragonair Denied 200-kg Pax, Not Even W/ 2 Tix

Sun Jan 19, 2003 5:08 pm

Keep in mind that the laws protecting the american obese are protecting the Majority of people in the country.

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