Posts: 3167
Joined: Tue May 08, 2001 3:17 am

Easyjet Changes On Board Service

Mon Jan 27, 2003 11:02 pm

"easyJet is making a number of changes to its on-board service and products in order to continue to keep fares low and help retain the position of Europe's most popular low-cost airline.

Following a long-running analysis comparing the different boarding methods of easyJet and Go, easyJet has decided to retain a free seating policy across all services. This means that, from the start of the Summer flying period in late-March, all flights (including those previously operated by Go) will have free seating. This makes boarding quicker so aircraft wastes less time on the ground at airports.

In addition, there will be changes to the on-board catering service. At present, easyJet offers a range of food and drink for passengers to purchase, including sandwiches. From 1 February, the on-board offering on routes operated by easyJet will be simplified (Go flights will remain unaffected until 30 March). This means that there will be better availability of fewer products - and an end to the frustration of certain items sometimes being unavailable towards the end of the day. The new menu will include soup with a roll and additional popular snacks but will not include sandwiches. From 30 March, the new, simplified service will be offered on all services.

David Magliano, easyJet Sales and Marketing Director, said:

"Low-cost airlines need to constantly question every aspect of the business model to innovate and flourish. One of the great benefits of combining two successful low-cost airlines is that it allows us to compare and contrast the manner in which the low-cost product is delivered.

"Having looked long and hard at the boarding process and the on-board services of both airlines, we have chosen to eliminate complex (and expensive) procedures in favour of keeping things simple. This will enable us to pass on the savings to customers in the form of lower fares."


At present, Go and easyJet are operating separate flights. This will change from Sunday 30 March when all flights will be operated by easyJet only."

These changes bring them closer to Ryanair and gives Buzz an opportunity to gain some of the former Go Fly custom.

Posts: 1747
Joined: Mon Sep 17, 2001 6:45 am

RE: Easyjet Changes On Board Service

Mon Jan 27, 2003 11:52 pm

The free seating policy is really a sh**. I've experienced easyJet and bmiBaby and I hope I will never fly again with easyJet... The crew was unfriendly and rude and we were stressed to get seated together.

I thought easyJet was going to follow GO's friendly service but this is not the case...

Fly bmiBaby!!! Or fly traditional airlines... They are getting cheaper and sometimes cheaper than those low costs...
Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
Posts: 545
Joined: Fri Apr 05, 2002 9:05 pm

RE: Easyjet Changes On Board Service

Tue Jan 28, 2003 3:19 am

Having flown Go and Easyjet I do prefer the Go approach of assigning seat numbers but obviously all those paper tickets cost money while the lamited card Easyjet ones are a one off cost. I don't much care eithers food.

Posts: 1038
Joined: Mon Oct 29, 2001 2:13 am

RE: Easyjet Changes On Board Service

Tue Jan 28, 2003 3:49 am

I agree. My and my father did have trouble just trying to sit anywhere near each other when we used EasyJet.
Posts: 1534
Joined: Thu May 20, 1999 3:49 am

RE: Easyjet Changes On Board Service

Tue Jan 28, 2003 3:54 am

I agree with you guys too.

last month I flew with EZY times to ATH and BCN from LTN.

i found the seating a bit ish. I mean its numbered however I ve noticed that the ground crew seem not to care which numbers to go.. ie they allowed people to imbark on the aircraft even if there number hasnt even been called yet, leaving you standing way behind the line even if you have like a good low boarding number.


RE: Easyjet Changes On Board Service

Tue Jan 28, 2003 4:19 am

I would love assigned seating, gourmet meals and a choice of complimentary wines....but I'd like lower fares even more. I'll bring my own food and enjoy flying for less!

It then makes flying BMI or Virgin on longhaul a pleasant change.

Posts: 433
Joined: Sat Aug 25, 2001 12:52 am

RE: Easyjet Changes On Board Service

Tue Jan 28, 2003 4:45 am

Capt.Picard - Understand where your coming from but with regard to seat assignments it isn't really that much to ask, can make a big difference if families can actually sit together rather than at opposite ends of the plane and at the end of the day if bmibaby and Go can do it then why can't others?

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